Insurance Project Management

Responsible technical customer and marketing support professional with extensive experience in Consulting and Insurance Environments. Organized and detail-oriented with strengths in Project Management, Form Designs and Inventory Control.

Professional Experience

2004- January 2016

EVERTEC Group, LLC - Control Application Technician

Improved department efficiency 90% through implementation of strategic workflow and process improvements.

Saved company money by managing ongoing workflow without interruption while key contracts were being renegotiated.

Managed and coordinated tests with the programmers of the different applications for the respective certifications of the designed forms.

Oversaw form designs for internal and external clients based on their needs. Presented the clients with an accurate analysis of the technical possibilities and limitations of the Elixir and CSF applications.

Responsible for the analysis and design of forms with the Elixir application and CSF designer application using Xerox and IBM printers.

Prepared and converted graphic elements for the forms.

1999-2004

GM Group Inc. - Clerk

Prepared statistics reports showing the key factors for the different divisions of the company and prepared presentations for the monthly corporate meetings.

Assisted the help desk administrator assigning service calls to internal and external personnel to install applications or resolve the malfunction of the equipment: PCs, printers and laptops. Provided internal and external personnel identifications cards with access to the various physical facilities.

Maintained the database containing the physical inventory of the Pcs and their respective licenses.

Assigned personnel phone calls to the Lan Department and the Security Department for access to the different systems.

Prepared source program to describe how the data entry layout will be received, documented the process to be followed and the characteristics of the results of the data in the forms to be designed.

Designed forms with Elixir application using Xerox printers for statements of accounts, checks, letters and reports. Prepared and converted graphic elements for the forms.

1998-1999

Mapfre Puerto Rico - Service Representative

Maintained statistics on the volume of calls based on the insurance policies offered by the company.

Realized collection calls.

Registered phone complaints, informed insured customers on the status of their claims, presented new products to insured customers and provided these customers with their account status by phone.

1992-1998

Integrand Assurance Company - Accounting Clerk

Participated in the conversion of the agency and the financial system to ensure data integrity.

Registered the financial daily tank issuing and sending notices of cancellation and reinstatement of policies.

Priced and prepared financing contracts as well as coupons books for payments on financial contracts. Wrote payments checks to insurance agents, agencies and companies with contracts with the company.

Registered journal entries of major adjustments, made collection calls and requested the refund of unearned premiums in cases of doubtful accounts.

Education

UNIVERSITY OF PUERTO RICO, RIO PIEDRAS CAMPUS

Graduated in Business Administration

Additional Skills

Expert in Microsoft Office, with a focus on Excel, Word, Access, Power Point, Project Management

LPS level forms and Print Description Language, CSF Workshop, Elixir for Xerox and IBM printers, CSF Designer 9

Bilingual in Spanish and English

Strong analytical skills, require little training

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