Customer Service Sales

Serigne Mahmouth Diop

**** ****** ****** **** **. Dr. Atlanta, GA

678-***-**** *******@*******.**

SUMMARY

Accurate and detailed Financial Analyst with planning, budgeting, Reporting and accounting expertise. Strong Background in Financial services and Telecom.

SKILLS

Proficiency with Microsoft Office Suite: Word, PowerPoint, Access, Excel (VLOOKUP, pivot tables and IF functions)

Accounting and Finance

Communication and Customer service

Software use (Oracle Administration, QuickBooks, ERP systems/ Financial Cloud)

EXPERIENCE

Interactive Communication, Norcross, GA

Customer Care Analyst 09/2016 - Current

Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives.

Complied with regulatory requirements including USA Patriot Act, Privacy Act and PCI compliance.

Maintained confidentiality of bank records and client information.

Assisted with the development of the call center's operations, quality and training processes.

Working with Banking Service clients.

Fair Bridge Inn and Suites, Jonesboro, AR

Management Controller 03/2016 - 08/2016

Answered customers’ questions and addressed problems and complaints in person and via phone.

Counting cash drawers, Checks and making bank deposits.

Greeted and registered guests and issued room keys.

Monitored room availability using Front Desk Anywhere.

TeleTech Inc. Jonesboro, AR

Customer Service Representative 02/2016 - 07/2016

Provided accurate and appropriate information in response to customer inquiries in healthcare Programs.

Maintained up-to-date Healthcare records at all times.

Properly directed inbound calls in phone queues to improve call flow.

Hawk Elements Inc. Memphis, TN

Intern 01/2016 - 05/2016

Organized weekly sales reports in Retail to track product success.

Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a high accuracy rate.

Computed accurate sales prices for purchase transactions.

Orange/Sonatel, Dakar, Senegal

Intern 01/2012 - 09/2012

Opened and assigned new client accounts.

Aligned all financial activity with the regulations of the GAAP.

Managed accounting operations (A/P, A/R, Cash, journal entries and general ledger) in QuickBooks, accounting close, account reporting and reconciliations.

Reconciled bank statements to clients' books and assisting in financial statements preparation in Excel from client documents.

Processed invoices per month for a large-scale organization.

Updated client’s accounts into Oracle (Cash Inflow- Outflow, Money Transfer).

Entered invoices and transactions into Oracle (business services, business subscribed people, business clients) and recording in Microsoft Word (client’s files and others).

EDUCATION AND TRAINING

Arkansas State University, Jonesboro, AR Graduation: December 2015

Master of Business Administration GPA: 3.25

Concentration: Finance

Sup De Co Dakar-ICN Nancy Business School Graduation: June 2011

Bachelor of Business Administration GPA: 3.31

Emphasis: Business Administration, Management

CERTIFICATIONS

Test of English as Foreign Language (T.O.E.F.L) and Key English Test (K.E.T), Graduate Record Examination (GRE) and Completion Certificates.

INTERESTS

Sup De Co English Club /General Secretary, October 2010-June 2011 Student in Free Enterprise (SIFE)/ Team Project Leader from October 2009 to June 2011

LANGUAGES

Fluent English, Fluent French, Basic German

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