Customer Service Sales
Resume:
Donna S. Hailey
Mount Holly NC 28120
***********@*****.***
Work Experience
Noble Voice
June 21 2017-Present
Agent
Maintain call control to efficiently handle all calls
Effectively maneuver through scripting and various computer and web based applications
Remain knowledgeable and up to date on all new clients, programs and script changes
Must be able to multi-task using several applications at once, and handle data entry
Must work scheduled hours, while keeping unscheduled time off & absences to a minimum
Meet or exceed all client expectations, which includes meeting specific sales targets, quality and compliance scores
Understand and adhere to all policies and procedures as outlined by Noble Voice
Maintain a positive Attitude!
Huntersville Inn and Suites
May 12 2017 – Present
Night Audit
Customer Service
Check-in, check-out guest
Reservations
Ensures guest satisfaction by responding to and resolving guest complaints
Prepare the nightly paperwork
Answer phones
Prepare Breakfast
OnStar/Convergys
June 6 2016-Present
Sales (Inbound)/Customer Service
Assist Customers with Directions
Roadside Assistance
Technical Support
Sales
Customer Service
Meet specific metrics/goals in a performance-driven role
CH Security
March 2015 – June 2016
Armed Officer
Customer Service
Escort all monies
Investigate suspicious activity and persons
Protect the lives of customers and employees
Escort employees at end of closing
Daimler Trucks
Material Handler/Forklift Driver
Aug. 2011 – March 2016
Relocate materials via forklift
Stock materials
Data entry
Communicate with others via phone, radio and computer
Transfer materials from point to point
Locate materials via computer
Kodiak Police
Sep. 2015 – Feb. 2016
Operations Sergeant
Account Supervisor
Supervised 10 Officers
Patrol certain areas and locations
Defuse conflict
Protect the public
Investigate suspicious activity and persons
Verify and approve timesheets
Community Relations Manager
Maintain payment from clients were organized and received
Contact clients via email, phone and in person
Create new accounts with clients needing different services
Metro Police
Nov. 2014 – Sep. 2015
Patrol Sergeant/ Dispatcher
Supervise 15+ Officers
Protect and Serve the public
Respond to emergency and non-emergency calls
Defuse conflict (among coworkers and in the public)
Daily reports and paperwork
Maintain manpower
Investigate suspicious activity and persons
Patrol areas and locations
Transmit information via radio
Provide backup to officers
Direct Traffic
Dispatcher
Answer radio and telephone calls
Redirect callers to the correct department
Dispatch officers and any needed back up to locations and give any needed information
Log in data for several reports, calls or information received from an officer
Guard One
Security Officer
July 2013 Nov. 2014
Customer Service
Patrol areas
Respond to service calls
Defuse conflict
Investigate suspicious activity and persons
Delta Global
Ramp Agent
June 2013 -July 2013
Lift luggage
Load aircraft
Unload aircraft
Scan luggage tags
Direct aircraft into and out of gate
Tow aircrafts
Waffle House
Cook/Waitress
Jan. 2011 – Aug. 2011
Customer Service
Prepare customers food orders
Serve customers
Maintain Customer Satisfaction
Ranlo Fire and Rescue
June 4, 2006 – Jan. 2011
Firefighter/EMT
Responds to fire alarms and extinguishes fire
Responds to calls for emergency medical services, and renders first aid
Performs salvage operations such as throwing salvage covers, sweeping water and removing debris
Responds to and renders assistance in emergency cases
Cleans and inspects equipment and apparatus after returning from a fire
Inspects equipment and apparatus and notifies superior officer of any defects
Makes minor repairs to equipment and apparatus, performs routine preventative maintenance tasks, and keeps records of such action
Keeps fire station, equipment and grounds in a clean and orderly condition
Participates in training activities and instruction sessions
Acquires and retains a thorough knowledge of the City, including streets, buildings, water supply, unusual hazards and related items
Performs various public information or education tasks
Enters inspection, training and (on occasion) fire and emergency medical service calls into the records management systems
Performs all work duties and activities in accordance with City policies and procedures
Assist with medical Service call
Allied Barton
Security Officer
Jan. 2005 -Dec 2005
Defuse conflict
Investigate suspicious activity and persons
Patrol buildings
Secure doors and windows
Check and verify employee and vendor badges
Open and close secure gates
Monitor cameras of the property
Stanley Rescue
December 2004 -May 2005
Emergency Medical Technician
respond to emergency calls
Provide efficient and immediate care
Transport the patient to a medical facility.
Assess a patient's condition
Provide first-aid treatment or life support
UPS
Sorter/Unloader
June 2002- July 2004
Sort different packages to the correct belt
Unload trailers to the sorter
Foot Locker INC
Assistant Manager
Aug 01, 2001- Oct. 20, 2008
Train Sales Associates to becoming full time employees and future store managers
Open/Close store
Customer Service
Audit monies and inventory
Display merchandise per corporate guidelines
Daily paperwork and emails
Winn- Dixie
Cashier
June1, 2001- June 2002
Customer Service
Bag groceries
Carry groceries to customers’ vehicles
Bring grocery carts inside
Education
E.C.P.I
Criminal Justice
Jan. 2008 – 2009
Gaston College
Fire Fighter
Aug. 2006- July 2007
Gaston College
EMS/Medic
February 2006-June 2006
Central Piedmont College
Auto Body and Paint
Aug. 2003 Dec. 2003
Skills/Training
Marine Corps Training
Leadership positions
Microsoft words
Microsoft power point
Type 45+ wpm
10+ years in Customer Service
Emergency Medical Service
Fire and Rescue
Contact this candidate