Microsoft Office Trainer, Fluent in Spanish, Presentations skills
Resume:
Jackie G. Rivers
**** ****** ** #**, *** Diego, CA 92109
832-***-**** ********@*****.***
HR Assistant Manager/ Instructor /Operations Manager
Several years of experience in the Business Administration and Human Resource field system, related business processes, design, development, and delivery of comprehensive instruction in software and customer service programs.
Developed and implemented New Hire Orientation and a self-directed new hire boot camp decreasing the time from hire to productivity by 35%.
Skilled in managing new hires through the interview process, conducting presentation, team activities and the adult learning process including needs assessments, analyzing knowledge/skill gaps and establishing measurable goals and objectives as well as safety programs.
Liaison between executive employees, operations, vendor and employee relations.
Expert in Microsoft Office programs.
CORE COMPETENCIES
Fluent in Spanish Microsoft Office Skills/Certifications Customer Service Trainer
Professional & Presentation Skills Team Leadership Client and Vendor Relations Excellent Communicator Strong verbal and written communication skills
EXPERIENCE
Grossmont UHSD, San Diego, CA 2015– Present
Software Instructor
Responsible for planning, managing and implementing all aspects of software training. Coordinate communications within department, vendors and suppliers. Composed and launched instructional training policies and procedures. As well as implemented and managed Learning Paths for employees
Responsible for group google calendar between various departments and all employees
Established and implemented an instructional program that provided extensive Microsoft computer software skills for employees
Budgeted department expenses and costs for department supplies
Fort Bend ISD, Sugarland, TX 2000 – 2014
Software Instructor/HR Assistant
Responsible for planning, managing and implementing all aspects of identified training and professional development programs.
Partnering with Executives and team leaders to continue team engagement and personnel growth
Composed, recommended and launched instructional training policies and procedures.
Established and implemented an instructional program that provided extensive computer software skills for attendees to incorporate into the infrastructure.
Bi-Lingual translator for all communication between management, employee and vendors.
Termix Manufacturing, Houston, TX 1991 – 2000
HR Assistant Manager
Implemented all human resource functions in interviewing, employee relations, Payroll, counseling, reviews, TEC/Labor Relations and Orientation.
Designed, developed and implemented accurate company policies and procedural documents.
Initiated teamwork activities that resulted in improved plant communications between management and employees.
Resolved and evaluated all employee disputes including the management of active Workers Compensation Cases.
Initiated all teamwork activities that resulted in improved plant communication between management and employees
Bi-Lingual translator for all communication between management, employee and vendors.
Developed and implemented New Hire Orientation and a self-directed new hire boot camp decreasing the time from hire to productivity by 35%.
Conducted OSHA and company employee safety training across all functional areas identifying technical requirements and utilizing the information to contract with external vendors for training.
Negotiated contracts and fees with external vendors locally and internationally
EDUCATION
Bachelor of Science – Industrial Technology-Training and Development, University of Houston, TX
Minor in Management, Psychology and Italian Studies
MEMBERSHIPS and CERTIFICATIONS
Certified – Microsoft Office Skills – PowerPoint, Excel & Word
Certified - Secondary Career and Technology Instructor
Certified - OSHA Instructor
Winner - Best Buy $2,500 Tech Award
Volunteer – Cinderella/Cinderfella program, ACE mentor, Men’s Tennis Coach
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