IT Support Specialist

Terry McGee

***** ********* **

Magnolia, Texas *7354

Cell # 281-***-****

E-Mail: ***********@*****.***

Professional Objective

Native Houstonian hardworking, self motivated and responsible individual seeking employment opportunity for personal growth while providing significant value to my employer.

Summary

-Hands on experience with Windows 95, 98, XP Professional, Vista, Windows 7 Professional, Windows 8.1, Windows 10, Windows NT 4.0, Windows 2000/2003 Server and Advanced Server, 2008 Server, Windows Server 2012, MS Office 2000, 2003, 2007 and 2010, Adobe Acrobat.

-Hardworking, self-motivated, very responsible and dedicated to work, works well in a team or independently, good at solving problems, willing to learn new things and good communication skills.

-Can read schematics and Building Blueprints and have written Processes and Procedures.

-Remotely managed Laptops, Desktops and Servers with Remote Desktop and Teamviewer. Remotely managed Switches and WIFI Routers through the Web Interface.

Education

-Sam Houston High School 1981 Diploma

-National Education Center 1988 Associates Degree Electronics/Computer

Certifications

-Microsoft MCP Windows 2000 Server and Advanced Server.

-Hewlett-Packard Accredited Integration Specialist.

-Compaq ASE.

-Cisco Certified Network Associate

Experience/Skills

-7/2016-11/2016 PSS Pipeline Supply and Service

IT Support Specialist/Power Project Lead

Support end users, remove old technology (phone system) and work with contractors to build new offices to insure the IT and Electrical specifications are installed correctly accordingly to the blueprints.

-2/2016-5/2016 Avatar Computer Solutions

IT Support Specialist

Perform maintenance on Workstations, Laptops, and Servers. Move IT Equipment for customers, Verify that all servers have current backups.

-11/2007-1/2016 Houston Firefighters’ Relief and Retirement Fund

Systems Support Specialist

Deploy and support all Servers, Laptops and Desktops

Server: HP Proliant’s and HP C7000 Enclosure. Windows Server 2008 R2, Windows Server 2012 and VMware

Desktops: Dell Optiplex. Windows 7, Windows 8.1 and Windows 10

Laptops: HP. Windows XP, Windows 7 and Windows 10

Perform all backups

ARCServe

Deploy and support all Printers

Printers: Xerox Color Qube, Xerox Workcentre and HP Laserjet.

Install and support all UPS’s

Provide support for the alarm system

Asset Management

Desktop Central

Research and Development

Process Manager

Evaluate Computer hardware and Software

Develop new processes and procedures.

EHS&S Manager

-8/2005-2/2006 Union Pacific Railroad

Railroad Conductor\ Brakeman

Railroad Conductor-Supervise train crews on a freight train and coordinate switch engine crews. Place cars to facilitate loading and unloading and the makeup and breakdown on trains in a rail yard, industrial plant, or similar location

Railroad Brakeman- operates railroad track switches and couples or uncouples freight cars. The job also involves inspecting couplings, hand brakes, air hoses and other train parts

-8/2004-11/2007 Icon Information Consultants HP Data Center

Build Team Lead

Project Lead

Build-Out Lead

Managed large projects

Environmental, Health, Safety & Security Rep

Data Center Platform Specialist

Deploy HP 9000 and 10,000 Series Racks

Deploy KVM Consoles

Deploy SAN Switches

Configure and deploy HP C-Class Blade Enclosures

Install Windows OS on HP C-Class Blades

Configure and Deploy HP Proliant Servers

Install OS on HP Proliant Servers

Deploy HP UX 9000 Series Servers

Configure consoles on HP UX 9000 Series Servers

Provide hardware support on the HP Proliant Servers and C-Class Blade Enclosures/Blades Servers

Perform Server Upgrades, memory, processors, NIC’s, hard drives, flash firmware

-9/2003-8/2004 CORESTAFF Services HP Data Center

Build Team Lead

Project Lead

Build-Out Lead

Managed large projects

Environmental, Health, Safety & Security Rep

Data Center Platform Specialist

Deploy HP 9000 and 10,000 Series Racks

Deploy KVM Consoles

Deploy SAN Switches

Configure and deploy HP C-Class Blade Enclosures

Install Windows OS on HP C-Class Blades

Configure and Deploy HP Proliant Servers

Install OS on HP Proliant Servers

Deploy HP UX 9000 Series Servers

Configure consoles on HP UX 9000 Series Servers

Provide hardware support on the HP Proliant Servers and C-Class Blade Enclosures/Blades Servers

Perform Server Upgrades, memory, processors, NIC’s, hard drives, flash firmware

-3/13/1989-3/21/2003 Compaq Computer Corporation

Build Team Lead

Project Lead

Build-Out Lead

Environmental, Health, Safety & Security Rep

Lab Manager

Data Center Specialist

Data Center Platform Specialist

R&D Technician for Laptop Computers

Evaluate input devices

Assist engineers on new electrical and mechanical technology

Assemble circuits for testing and evaluation

Customer Service Rep

Provide current information on Desktop, Laptop and Servers to customers and dealers

Provide technical support on desktop and laptop computers

Debug Technician

Troubleshoot printed circuit boards to the component level with Oscilloscopes, Analyzers, Thermal Imagers and Digital Volt Meters

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