Customer Service Professional Experience

Location:

Posted:

July 18, 2017

ANA ORTIZ

OBJECTIVE: Pursuing an opportunity with an organization that will effectively utilize my hospitality and customer service experience.

Qualification: Ability to work in a fast paced environment with minimal instruction and

supervision. Elite customer service skills Excellent Organizational management skills. Bilingual.

Professional Experience:

October 2014- Present- Housekeeping Supervisor- Brookdale Santa Monica Gardens

Supervises housekeeping staff and coordinates staffing schedules to ensure the proper cleaning of offices

Plans and schedules cleaning programs

Monitors inventory levels, orders all equipment and supplies needed for department

Ensures staff is trained on the safe handling of cleaning chemicals in accordance with department guidelines.

May assist with monitoring the budget for the housekeeping department

Assists housekeeping staff with cleaning duties

June 2008-March 10, 2013- Housekeeping- Supervisor-Best Western Redondo

Beach Plus INN.

Scheduling

Inspected proper cleaning of rooms

Inventories

Assign work sheets to room attendants and other associates

Overseen the safety of the Housekeeping and laundry department

Supervise the completion of short notice request for rooms

Prepare request for replacement of furniture, fixture, beds, desk, and follow up to ensure completion of request

Folded and organized linen for houseman distribution

July 2004- February 2008- Housekeeping Supervisor- LAX Plaza Hotel

Assist the Executive Housekeeping with department operation including the following activities:

Scheduling

Inventories

Payroll

Supply Ordering

Overseen the safety of the housekeeping and laundry department