Customer Service Data Entry

Kristen C. Herlihy

860-***-**** ** Perry Street, Apt 2, Unionville, CT 06085 ********@*****.***

EMPLOYMENT

KForce, Inc. ConnectiCare: 175 Scott Swamp Road, Farmington, CT 06032 860-***-**** 3/2017-4/2017

Provider File Specialist in the Network Operations Department at ConnectiCare, Inc.

Ensure that the processing of high quantities of claims meets their deadlines by entering provider billing credentials into the Amisys database

● Demonstrate the ability to complete tasks as a team as well as independently

Stop & Shop Supermarket: 1799 Farmington Avenue, Unionville, CT 06085 860-***-**** 7/2016-3/2017

Cashier

• Ring out customer purchases using the highest level of customer service, and work as a team with supervisors and coworkers

Ricoh Americas Corp Infosys Ltd: 95 Glastonbury Blvd, Ste. 100, Glastonbury, CT 06033 860-***-**** 9/2014-3/2016

Administrative Assistant at Infosys Limited

Serve as receptionist at an International IT firm office- handling placing and receiving phone calls, monitoring emails using

Microsoft Outlook, greeting clients, employees and vendors, answering inquiries and ensuring that all adhere to the company security policies

Maintain various Microsoft Excel logs

Handle and track all incoming and outgoing mail and packages

Update the Site Procedures Guide as needed to comply with Ricoh Certification standards

Williams Lea, Inc. Day Pitney: 242 Trumbull Street, Hartford, CT 06103 860-***-**** 5/2011-1/2014

Legal Office Services Associate at Day Pitney LLP, McCarter & English LLP, and Bracewell & Giuliani LLP

Records Management

Reception: Greet all guests, visiting attorneys and vendors, create, edit and track conference room and office bookings in the

Rendezvous Scheduler, operate a multi-line switchboard

Sort and process incoming and outgoing mail and trackable packages

Scan, photocopy, print, bind, bookmark, collate, bates stamp and Quality Check confidential and sensitive documents

Data Entry: Microsoft Excel logs and client billing via CMS Client Reports software

Merrill Corporation Bingham McCutchen: One State Street, Hartford, CT 06103 860-***-**** 9/2008-3/2011

Legal Support Services Associate & Hospitality Associate at Bingham McCutchen, LLP

Perform various Office Services tasks in an International firm including: mail and trackable package processing, photocopying,

faxing, printing, scanning, collating, document binding and Quality Control

Data Entry: client billing and use of Microsoft Excel Logs

Reception Coverage: provide customer service for guests, visiting attorneys and vendors, answer multiple lines on a

Switchboard, and create, edit and track meeting and office bookings

Cater firm meetings according to the meeting scheduler, inventory and replenish hospitality supplies

EDUCATION

Central Connecticut State University: General Studies 8/200*-**-****

1615 Stanley Street, New Britain, Connecticut 06052

Conard High School: Diploma 8/2000-6/2004

110 Beechwood Road, West Hartford, Connecticut 06107

Honor Roll all 4 years

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