Customer Service Representative

Jolene Mally

319-***-**** cell

*********@*****.***

July 19, 2017

Dear Mr. McNamar:

I am looking for an exciting and challenge position regarding your open position for Legal Assistant (Office Automation) with the Department of Justice and realized that my 15 years as a legal assistant match your job description perfectly.

I had worked as a legal assistant managing all aspects of the office from interviewing clients in person and by phone with tact and discretion dealing with all people gathering information for the case, preparing, reviewing and revising legal documents and correspondence, and providing continuous support to the attorneys. In my last role at Transamerica as Customer Service Representative/ Case Manager New Business I handled all duties and much more with great capability.

I utilized my experience and skills in resolve issues and implementing processes to expedite the procedures receiving praise for the initiative. I have strong interpersonal and writing skills to provide the customer with first call resolution, am efficient, competent, a self-starter, flexible, dependable, fast-paced, punctual and would provide my skills to be a great asset to your office.

I look forward to hearing from you regarding this position and your company, my contact information is listed above.

Sincerely,

Jolene Mally

JOLENE MALLY

Marion, Iowa 319-***-**** *********@*****.***

SUMMARY

Polished legal professional with expertise in clients, document and correspondence preparation, legal research and customer service. Motivated team support specialist with success building cross-functional relationships to improve procedures and productivity. Recognized for strong accuracy and systems knowledge with a background in the legal and financial services industries.

CLIENT SERVICE EXPERIENCE

TRANSAMERICA Cedar Rapids, Iowa

New Business Case Manager / Customer Service Representative 2014 – 2017

Received, reviewed all documents for insurance application for legal and compliance regulations for each state. Performed follow up to provide clients with a completed life insurance policy.

Indexing Technician / Contract and Licensing / Customer Service Representative 2006 – 2014

Identified and indexed all agent contracting paperwork and routed via AWD system. Performed documentation research and cross-referencing. Ensured service level agreements and cross-functional communications. Spearheaded and administered bringing a new marketing organization to the company with daily conversations with their contact person to provide a smooth transition.

LEGAL EXPERIENCE

Day, Rettig, Peiffer Cedar Rapids, IA 2006

Legal Assistant

• Family, Real Estate, Probate and Business and Corporate Law. Prepared, and reviewed all documents. Handled all initial client interviews by phone and in person dealing with all situations with empathy and compassion.

Scheldrup Law Cedar Rapids, IA 2004 -2005

Legal Assistant

Worker’s Compensation (Defense), summarized all records received from employer, scheduled medical examination, summarized medical and employment records, interviewed witnesses and prepared all hearing preparation. Prepared and reviewed all pleadings and accompanying documents,

Arenson and Zimmermann 2004

Family, Criminal, Business and Corporate Law, preparation of all pleadings, reviewed and revised. Significant hearing and trial preparation.

Mullin and Laverty 2000-2004

Criminal (State and Federal), Family Law, intake of all client interviews by phone or in person, assist attorneys in determination of case, prepared and reviewed all pleadings and correspondence, calendared, hearing and trial preparation. Managed staff.

Michael Fay 1984-1989

Bankruptcy, family, taxes, estates –preparation of pleadings and correspondence, and managed staff.

TECHNICAL SKILLS

Microsoft Office, including Outlook, Excel, PowerPoint, Access, SharePoint, AS 400, AWD, Lync, One Note, West law, Lexis Nexis, Summation, Dragon, Case Map, Case Data, and Share Point.

EDUCATION

Associate of Applied Arts/ Paralegal Studies at Kirkwood Community College; Cedar Rapids, Iowa.

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