IT Product Manager

Geoffrey David Banks

*** **** **** *****, *******, Ga 30075

404-***-****, *********@*****.***

U.S. Army Veteran with 10 years of military experience with expertise in requirement elicitation, modeling/documentation of business requirements, use case testing and managing systems development projects. His experience lends itself to excellent communication, collaboration and a passion for organizational success.

Professional Experience

Get Spiffy Inc. Atlanta, GA

Business Development Manager January 2017- Present

-Elicit requirements business process descriptions/flows, use cases, scenarios, task and workflow analysis

-Business Requirements Documentation (Stakeholder Requests, Req's Traceability Matrix,

Features/Business Rules, Non-Functional Requirements), Process Flows, Use Cases, GUI,

Screen and Interface designs, Change Requests and/or Training Documentation

-Participate in data modeling sessions, reviewing data and data dependencies, which may happen concurrently with business requirements gathering.

-Standardize new enterprise data element and models names and maintain existing data names, establish consistent data definitions, and monitor overall data consistency and quality.

-Participate in the development of technical artifacts (meta data) required for project implementation while analyzing data sources, defining data flows, and dependencies.

Safway Group LLC. Atlanta, GA

Outside Sales Representative June 2016 – January 2017

- Annual quota $3 million dollars in sales, charged with penetrating the Atlanta market and providing quality access solutions for construction companies

-Successfully prospected leads, to close unique sales opportunities

-Developed consultative, solution selling technique in order to identify a need for product applications

-Engaged in contract negotiations with construction project managers

-Utilized Salesforce.com CRM system to document sales process and to manage sales pipeline

-Developed and maintained key relationships with business stakeholders in order foster mutually beneficial business partnerships

Alpha Company, 136th Expeditionary Signal Battalion, Detachment Atlas Kabul, Afghanistan

IT Infrastructure Manager April 2015 – June 2016

-Managed hub node manned by 55 personnel, provided technical support for the 1426 customers as they carry out missions within the area of operation.

-Served as the representative of the U.S. government’s interests for any technical service provided by contractors. - Contracting officer representative and overall rater for a DOD IT operations and maintenance contract.

-Ensure that 44 contract personnel work within the performance of work statement and meet contract guidelines

-Project manager over de-scope and re-alignment tasks focused towards replacing each device in the network and system infrastructure that was passed end of life cycle

-Held property book responsibility for $15 million worth of strategic communications devices such as Cisco routers and switches, HVAC units and power distribution units

-Maintain a level of superior customer satisfaction, by personally visiting each of the units supported and engaging stakeholders to create enterprise wide solutions and maintaining a 90% ticket closure rate for 600 tickets/month.

Alpha Company, 136th Expeditionary Signal Battalion Redstone Arsenal, Alabama

Satellite/Network Support Platoon Leader August 2012 - April 2015

-Counsel using the Army's Developmental Counseling form (Initial, Positive and Negative)

-Property book management for every piece of equipment (i.e. vehicle, radio unit, weapon, satellite unit, classified and unclassified network stack, and its cabling.) by administration number and DOD serial number in my platoon.

-Receive company level plan, break down to platoon level, then compartmentalize and disseminate responsibility. -Responsible for providing a medium and backbone for voice and data communications to a finite number of subscribers.

-Tracks assets so as to ensure availability upon request.

-Designed and created a cross-training plan document with a timeline that provides my team chiefs the means to track each soldier’s progress.

-Assisted in building the requirements gathering for acquisition of $55 million infrastructure design project

Education (Civilian)

Marion Military Institute Marion, Alabama

Associate of Arts and Sciences (AAS), Business/Commerce, General January 2007 – December 2009

University of Phoenix Tuscaloosa, Alabama

Bachelor’s Degree, Information Technology December 2010 – May2014

Concentration in Business Systems Analysis

Southern New Hampshire University

Master Degree, Information Systems January 2017 – May 2019

Concentration in Database Design

Education (Military)

United States Army Signal Center of Excellence Fort Gordon, Georgia

Signal Basic officer Leadership Course (SBOLC), Networking, Network Security April 2013-September 2013

Ground Safety Officer Course Fort Rucker, Alabama

OSHA Certified August 2014 - September 2014

Clearance- Active DOD Secret

Awards- Alabama Commendation Medal, Afghanistan Campaign Medal with Campaign Star, National Defense

Service Medal, Global War on Terrorism Medal, Army Service Ribbon, Overseas Service Ribbon, Armed Forces Reserve Medal with M Device

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