Sales Customer Service

HIGHLIGHTS

PROFESSIONAL EXPERIENCE

AT&T Mobility - Dallas, Texas 2007 – Present

Retail Store Manager

Direct daily activities of store operations with primary focus of revenue growth and outstanding customer service

Oversee all merchandising resets to maintain customer interest and ensure compliance with current marketing promotions

Utilize advertising design background to create sales sheets and presentation materials

Develop a staff of 24 retail employees by completing sales observations and 1:1 coaching sessions to drive store revenue

Analyze store sales number for trend analysis and strategic planning purposes

Coordinate incentive contests to boost sales momentum

Open and close store and perform general back office duties

Select Accomplishments

Lead Direct TV and Voice Gross Ad sales metrics

oConsistently exceed month-over-month numbers, leading store into #1 position in district for Direct TV during the months of Nov ‘15, Dec ‘15, Jan ’15 and Mar ‘16

oRecognized for “December Best in Class Performance” for Voice Gross Ads, reaching 168% of goal

Cingular Wireless - Dallas, Texas 2005 – 2007

Sales Consultant

Answers existing and potential customer/client requests for inquiries in the process of purchasing products and services

Responsible for meeting all assigned sales goals.

Maintain proficiency in all areas of customer service including billing, retention, and equipment issues and over the counter exchanges

Provide prompt and courteous service to all customers and serve as a single point of contact for their immediate and ongoing needs (i.e payments, rate analysis, and rate changes).

Analyze store sales number for trend analysis and strategic planning purposes

Regularly contact customer base via phone calls and written notes.

Responsible for submitting all paperwork completely, accurately, and in a timely manner

KEY SKILLS AND COMPETENCIES

Thrives in high pressure sales environment

Decade plus leadership experience in cutting edge industry

Innovative, highly creative, good at thinking ‘out of the box’

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