Technical Support Sales
Resume:
Michael R. Devlin
Chicago, IL *********@*****.*** 917-***-****
Core Competencies: Adobe Creative Suite, Zendesk, Salesforce, MailChimp, Bill.com, Google Docs, ZOHO, InTouch, MS Word, Excel, PowerPoint, basic HTML and computer science, data analytics, oral and written communication skills, organization, sales and marketing strategies, time and team management, problem solving, ideation, intellection, learner, self-starter, team-player
Employment Profile:
Plantin’ Seeds, Inc. – Non-Profit 501 (c)(3) Falls Village, CT
Researcher/Content Creator 2016-2017
Explored, researched and presented alternative energy and production strategies for local farmers to implement within the community
Wrote and produced original content for social media and website
Re-built the roof of my residence, in addition to various labor tasks tending to the on-site farm
BookedOut Chicago, IL
Head of User Relations/Marketing Specialist 2015-2016
Oversaw all inbound inquiries regarding payment, booking and technical support for 25,000+ active brand ambassadors, models and freelancers
Coordinated with operations team to resolve an average of 1,000+ tickets/mo. via Zendesk
Authored and constructed over 250 answers to FAQ’s for use on our website and in correspondence pertaining to payment, promotional and technical support matters
Spearheaded in-person marketing initiatives and advertising campaigns to recruit new users, based on client metrics, across the country
Established scalable systems for additional agents, allowing the department to grow as needed
Stick Out Social Chicago, IL Account Manager 2014-2015
Responsible for client management and sale of web design/hosting, social media and promotional e-mail campaign services for local bars and restaurants around the country
Director of operations in Missouri, Louisiana, New Jersey and Connecticut, including direct to owner sales, and hiring and management of local representatives to handle in-person affairs
Chicago Youth Lacrosse Chicago, IL
Director of Operations/Head Coach 2011-2014
Advanced from assistant coach to director of CYL’s year-round league and training program
Scheduled tournaments, organized camps and hired new assistant coaches, while responsible for daily practice schedules for over 200 young men and women
Prior Employment
Bond New York Real Estate, LLC// Licensed Rentals/Sales Agent// New York, NY//2010-2011
NewEdge Trading//Clerk - Chicago Board of Trade//Chicago, IL//2006-2009
Education/Volunteer Work:
Columbia College Chicago ’10 - Cum Laude B.A. in Media Post Production
Dean’s List, 3.72 GPA
Specialized in Digital Video Editing/Production, Motion Graphics, Audio Production, A&R
St. Peter’s University - 2011
Audited classes in international business strategy, marketing and entrepreneurship
Benjamin Wolf for Congress 2018 – Current volunteer and social media contributor
Favorite/Recent Reads
A Message to Garcia by Elbert Hubbard
Abundance by Peter Diamandis
All the Devils Are Here by Bethany McLean and Joe Nocera
Brave New World by Aldous Huxley
But What If We’re Wrong? by Chuck Klosterman
Call of the Wild by Jack London
Candide by Voltaire
Civil Disobedience and Other Essays by Henry David Thoreau
Common Sense by Thomas Paine
Drive by Daniel Pink
Enchiridion by Epictetus
Flow by Mihaly Csikszentmihalyi
Flowers for Algernon by Daniel Keyes
Focus by Daniel Goleman
Fooled by Randomness by Nassim Nicholas Taleb
How to Be a Gentleman by John Bridges
How to Win Friends and Influence People by Dale Carnegie
Influence by Robert Cialdini
Leaves of Grass by Walt Whitman
Liar’s Poker by Michael Lewis
Man and His Symbols by Carl Jung
Meditations by Marcus Aurelius
Nicomachean Ethics by Aristotle
On Liberty by John Stuart Mill
On the Social Contract by Jean-Jacques Rousseau
Outliers by Malcolm Gladwell
Purple Cow by Seth Godin
Rules of Thumb by Alan Webber
Saving Capitalism by Robert Reich
Self-Reliance and Other Essays by Ralph Waldo Emerson
Siddhartha by Hermann Hesse
Small is Beautiful by E.F. Schumacher
Stillness Speaks by Eckhart Tolle
Storm of Creativity by Kyna Leski and John Maeda
Systems Thinking for Social Change by David Peter Stroh
Superpower by Ian Bremmer
The Art of War by Sun Tzu
The Brief Wondrous Life of Oscar Wao by Junot Diaz
The Conquest of Happiness by Bertrand Russell
The Death of Ivan Ilych by Leo Tolstoy
The Power of Habit by Charles Duhigg
The Prince by Machiavelli
The Republic by Plato
The Stranger by Albert Camus
The War of Art by Steven Pressfield
The Wealth of Nations by Adam Smith
The Wisdom of Life by Arthur Schopenhauer
Theodore Rex by Edmund Morris
Think Like a Freak by Steven D. Leavitt and Stephen J. Dubner
Thinking Fast and Slow by Daniel Kahneman
UnMarketing by Scott Stratten
What If? by Robert Cowley
Wit and Wisdom by Abraham Lincoln
Wit and Wisdom by Oscar Wilde
Zen and the Art of Motorcycle Maintenance by Robert Pirsig
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