Customer Service Manager

Maribel M. Ortiz

**** ******* **,

Baytown, Texas 77521

Telephone: 346-***-****

Email: ***********@****.***

Objective: Am a hard working woman seeking a challenging position which allows me to demonstrate my abilities, utilize my knowledge and experience. I also have my TWIC CARD.

Experience:

2016-2017 Leasing Agent, Assistant Manager Laguna Azul Apartments, Baytown TX.

Customer Services/Assistant Manager/Renting Apartments/Answering Phone & taking messages/Typing residents letters/Filing & Sorting papers/Showing Future Residents Apartments/Doing background check/Accepting and collecting Payments/Marketing Services in various places.

2015-2016 Assistant Manager/Customer Services Extra Space Storage, Baytown TX.

Customer Service/ Renting Storage Unit/ Accepting payments for storage unit and merchandise/ Cleaning Storage Units

2015- 2015 Document Control/FireWatch/QSM/Labor Turner Industries Texas City, TX.

Receiving and maintain files, reproducing and distrubuting of new drawing revisions to all department. Updating spreadsheets, log books,isometric drawings, structural drawing, civil drawings, transmittals, pipe fabrication cut sheets. P&ID's, specs and database, handling and distrubuting RFI's and FCO's/ FireWatch/QSM/Labor/PipeFitter Helper

2014-2015 Leasing Agent/Customer Services Laguna Azul Apartments, Baytown, TX.

Renting Apartments/Answering Phone & taking messages/Typing residents letters/Filing & Sorting papers/Showing Future Residents Apartments/Doing background check/Receiving money orders/,Marketing

2007-2014 Adminstrative Assistant/Helper/Bus Monitor Wyatt VI, Hovensa/ Land Coast Insulation/Shine Bright Day Care/ Home of Hope for special needed kids.

Admin Assistant/Time Keeper/Payroll Assistance/Excel Data Entry/ Keeping track of employees’ personal information and all type of office work.Time keeper, Assisting in the payroll department/typing letters/answering phone & taking messages/preparing I9 Forms & working on excel data entry. Preparing applications, I9 Forms, Tax Forms inputting all the information on the computer and scanning document to the of island company. Preparing timesheets for payroll/Painting pipes & valves/insulator/scafford builder helper/ToolRoom Attendant/Bus Monitor for Head Start Programs and Special Need Kids/ House Keeper.

Education:

2013-2014 Penn Foster, Online Schooling / Central High School US Virgin Island (High School Diploma)

2003-2004 Speedy Secretarial Institutes (Certificate: Intro To Computer/Advanced To Computer) Words/Excel//Typing Classes

Skills:

Self-Starter, able to work dependable. Bilingual:Able to speak and write English & Spanish. Excellent Customer Service, number one priority. Microsoft office, Microsoft Excel, Generate spread sheets.Sorting papers and arranging resident’s files. Renting apartments, doing new leases and renewal. Answering phone in appropriate way and taking messages. House keeping / Bus Monitor/Willingness to accept responsibility and learn new duties. Conscientious worker committed to do the best job possible.Preforming and doing Marketing in various places. Positive attitude towards work, with the ability to think ahead. Excellent worker.

Reference: Furnish upon request.

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