KAREN CANALES

**** * **** * ****, UT • 503-***-**** •ac1d05@r.postjobfree.com

SKILLS & ABILITIES

Team Player

Self-Starter

Bilingual (Spanish)

Hard-Working

Interpersonal Skills

Problem Solving

Survey Analysis

Multi-tasking

Efficient

Organized

EXPERIENCE Sound Concepts 2016 to Present

Project Manager

Manage accounts with digital Media for Sound Concepts Develop educational materials to facilitate the use of our websites and apps Work with clients to increase engagement in their app Coach/ Train clients on use of app and websites

Create educational materials for the use of websites or apps Avetta 2016

Compliance Specialist

Provide phone and online support through email and chat Review documentation for safety compliance

Provide agency information and resources to clients Follow up with clients with open cases

Utah State University - 4-H Extension 2014 to 2016 Site Coordinator

Recruit volunteers and families, in-person/Phone

Collaborate with school staff to design programs appropriate for students Oversee Member enrollment and Mentor activity reports Translate documents and forms

Create advertisements for recruiting and increase awareness of program in the community Coordinate educational and recreational events for students and families

doTERRA 2012 to 2015

Customer Service

Evaluate efficiency and service provided to consumers Adjust service processes and implement effective and efficient changes Manage survey data in excel sheets to evaluate customer satisfaction EDUCATION B.S. BEHAVIORAL SCIENCE, Utah Valley University, Orem 2015 Behavioral Science Major-Emphasis in Anthropology & Social Work VOLUNTEER Family Justice Center 2014 to 2015

Advocate

Manage/Follow up on cases entering the office

Provide assistance to families in finding necessary help for individual cases REFERENCES Available upon request