lawrence De Sena

Larry De Sena

Phone: 954-***-****

Email: ******.*****.*******@*****.***

Exceptional organization, communication, and problem-solving skills with the capacity to work effectively with people at all levels of the organization. Responsible for assisting and directing customers, resolving problems and inquiries, preparing administrative documents, while working in a fast paced and dynamic organization.

KEY ATTRIBUTES

Motivate individuals and groups to perform and encourage effective teamwork.

Manage time efficiently and effectively through scheduling and prioritizing.

Handle multiple demands for commitment of time, energy, and resources.

Identify critical issues quickly and accurately and use integrity in decision-making.

Possess excellent management and interpersonal skills.

SELECTED ACHIEVEMENTS

Recognized for exceptional skills in identifying and resolving customer issues.

Consistently managed a high-volume workload to meet schedules.

Streamlined and developed ways to improve efficiency of various processes.

EMPLOYMENT HISTORY

Employment Specialist - AARP/Career Source Broward, Hollywood, FL 2013 - Present

Serve as program assistant for staff members working to help participants gain employment.

Conduct interviews of all participants and facilitates source matching to reference their qualifications, education levels, and unique skill-sets with clients and business partner's employment needs.

Train participants with limited computer experience to use websites and social media to find and apply for jobs.

Assist participants with resume and interview preparations, as well as employment referrals and career assessments.

Work with participants confronting a variety of life challenges to guide them toward meaningful employment.

Provide outreach services as necessary to participants, and participate in community meetings to share information with participants as well as with staff.

Maintain a highly fluid database of active participants in order to place them in an ideal career path.

Coordinate with staff members as a liaison between departments in the resolution of day-to day operations.

Customer Service Representative - Work Force One, Hollywood, FL 2010 - 2013

Provided guidance to over 200 clients daily, assisting them with job seeker services and re-employment opportunities, and provide comprehensive services to clients during initial registration.

Assisted in directing clients to staff, programs, or partner organizations for processing and recruitment.

Oversee general customer service area activities, providing comprehensive services to clients during initial workshop registration, and respond to inquiries from public regarding various services offered at facility.

Collected and entered data into proprietary database, validated information, and reviewed for accuracy.

Manager - Florida Dairy Farmers, Altamonte Springs, FL 2000 - 2010

Performed all duties of manager to ensure routine performance and operation of all activities of company.

Scheduled shipments and notified customers of arrival schedules, and resolved any problems that could interfere with the timely completion of the scheduled delivery.

Distributed and tallied timecards, collected pre- and post-trip reports, monitored driver daily logs for errors or violations, and referred any irregularities to the Management for a timely action.

Calculated, prepared, and issue bills, invoices, account statements, and other financial statements according to established procedures.

Accessed computerized financial data to answer general questions as well as those related to specific accounts.

Provided general supervision for administrative staff and transportation drivers, and maintained efficient utilization of manpower through proper training and scheduling.

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