Customer Service Representative

High impact professional with diverse experience in deadlines and problem solving

Over 7 years of outstanding leadership and organizational skills

Flexible team player with ability to handle multiple concurrent duties with a specific goal in view

Recognized for commitment to team excellence and maintaining working relationships

Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community

ATLANTA TECHNICAL COLLEGE-2010-GENERAL EDUCATIONAL DEVELOPMENT DIPLOMA

Customer Service

Conflict Resolution

Deadline Oriented

Team Player

Microsoft Office

Collections

TITLEMAX

CUSTOMER SERVICE REPRESENTATIVE 10/2016-07/2017

Provided high level of product and leadership support

Addressed negative feedback immediately in order to retain business

Developed a strong knowledge of company services

Met goals and productivity numbers

Submitted reports to management as needed

KROGER

CASHIER 08/2015-10/2016

Provide welcoming environment through effective facility maintenance

Scanned groceries and ensured proper price scanning

Balanced daily cash register receipts and provided quality customer service

Proactively answered customers’ questions and provided information on procedures

Accurately recorded and assisted in preparing deli special orders and ensured that the customer was satisfied with the end product

Facilitated customer calls to obtain and verify order details such as special requests and product quantities

Managed product inventory of deli to specified levels throughout shift

WALGREENS

PHOTOGRAPHY TECHNICIAN 04/2013-08/2015

Maintained photo printing machine, photographic camera and lab area

Created prints and enlarged photos from negatives

Worked closely with assistant managers assisting them with daily tasks

Orchestrated product flow to minimize overhead and maximize space capacity

Processed time sensitive reports and completed projects by store specific deadlines

Practiced excellent customer service assisted customers locate products, answered customer questions and addressed customer complaints

Assisted in the training of new employees as cashier and all photo lab operations

Operated all equipment, kiosks and technologies associated with the Photo Lab

WAFFLE HOUSE

SHIFT LEADER 12/2009-03/2013

Managed cash in all registers at the beginning/close of each shift and assisted with daily bank deposit

Provided welcoming environment through effective facility maintenance

Assisted with improving competencies of others on the team

Motivated staff of 10-15 members through acknowledgement of hard work, achievements, and accountability while leading by example

Followed and enforced all restaurant guidelines

Proactively assisted customers with issues and complaints

Assist with the preparation of the weekly work schedule

Report daily sales goals and results to department store manager

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