Customer Service Representative

Linda Franchesca Del Castillo

**** ********** **.*********** ** 29485

843-***-**** ****.**********@*****.***

Objective

To obtain a position where my skills and experience will allow me to grow and become an invaluable asset to your organization.

Highlight of Qualifications

Professional, with solid and consistent experience in Business Management. Proven leadership knowledge of multidisciplinary teams with solid experience to lead others in difficult situations and working under pressure. Hard working, self- motivated, recognized for the excellent ability to build and maintain relationships through long and short sales cycles. Quick learner with outstanding presentation skills and a strong commitment to CUSTOMER SERVICES. Committed to work by objectives and fully capable to challenge any difficult and overcoming situation. Proficiency in English, Portuguese and Spanish.

Lobby &Beverage Machine Caretaker 843-***-****) 2016-2016

Mc Donalds Restaurant Charleston SC

. Maintain Lobby cleanliness and ensure beverage machine operation.

School Teacher 843-***-**** 2016-2017

Teaching Elementary Arts.

Burns Elementary School North Charleston SC.

Work History

Customer Service Manager 843-***-****) 2013-2014

L&C Full Service Maintenance

Supervised employees’ interactions with customers to ensure excellent customer service.

Managed office to ensure smooth operations between customers and staff.

Customer Service Representative and Collections Assistant 800-***-****) 2004 – 2013

NCO Telecommunications, Charleston, South Carolina

Discussed customers’ economic plans and disputed bills.

Opened, adjusted, and closed customer accounts.

Worked in probate, claims, and credit management departments.

Worked with third party collection agencies and referred customers to them.

Worked in fraud department

Evaluated employee performance.

Recommended corrective actions to supervisors.

Assembly Line Technician 2001-2004

Joseph Company, Charleston, South Carolina

Assembled parts on assembly line ensure all parts were properly seated before external testing

Exceeded assemble rate of established by top management

Quality Assurance Associate 843-***-****) 2000-2001

Cross County Post Office, Charleston, South Carolina

Performed inspections on Delivery Carriers to ensure compliance with established guidelines

Inspected over 754 carriers and discussed with management on ways to improve efficiency

Customer Service 843-***-****) 1999-2000

Avis Car Rental, Charleston, South Carolina

Performed customer credit checks, received payments and settled disputes.

Discussed rates plan options with customers.

Spanish Teacher 405-***-****) 1996-1999

Hawthorne Elementary School, Oklahoma City, Oklahoma

Taught Spanish at the elementary school level

Developed lesson plans and outlines for school curriculum.

Assembly Line Lead 405-***-****) 1995-1996

Bellcross Factory, Oklahoma City, Oklahoma

Housekeeping surpervisor 405-***-****) 1994-1995

Unit Parts, Oklahoma City, Oklahoma

Education / Training

1979-1985 Justo Arosemena High School, Panama City, Panama

1985-1986 Peruvian-Brazilian Cultural Institute, Lima, Peru

1986-1991 Main National Univ of San Marcos, Lima, Peru

Bachelor’s Degree in Sociology

1992-1993 Oklahoma Community College, Oklahoma City, Oklahoma

Hispanic Adult Nursing Aide Program

1993-1994 Francis Tuttle VO-Tech-USA, Oklahoma City, Oklahoma, 1993-1994

Bank Teller Training

2004-2009 AT&T Training Programs

Process Improvement and Spirit

Survey Feedback

Human Connection and Feedback

Quality Definition Customer Connection

AT&T Southeast Consumer East

LANGUAGES

SPANISH : EXCELLENT (READING, WRITING & SPEAKING)

ENGLISH: READING, WRITING & SPEAKING)

PORTUGUESE: MODERATE (SPEAKING)

COMPUTER SKILLS

WINDOWS, WORD, EXCEL, OUTLOOK EXPRESS, POWER POINT, ACCESS, DBASE IV, QSB, SPAD, SPSS, INTERNET, AND COREL DRAW.

TYPING: 38 WPM.

PROFESSIONAL RESEARCH

- THE ART OF LEADERSHIP

Clemson University- South Carolina, USA

- FACTS OF FI N DING

Charleston University-South Carolina, USA

REFERENCES

Jerome Miller – ********@****.*** – 843-***-****

Ken Wiggins – **********@*******.*** – 803-***-****

John Sheppard – 843-***-****, 843-***-****

Contact this candidate