Information Technology Customer Service

Samasoni S. Fuatimau

Address: **** *, **** **. *****: **********@*****.***

South Jordan, Utah 84095 Ph: 808-***-****

Job Title and Grade: Legal Affairs; Immigration IT

Profile

Highly motivated, responsible, dependable, independent, who experienced in managing the computer system for the Department of Legal affairs. Experience in Linux and ERP system - SAP as well as proficient in Microsoft office which includes Power Point, Microsoft Word, Microsoft Excel and Microsoft Publisher. As an IT, my responsibility is to troubleshoot the system, train all employees on how to use the system, prepare daily reports, and assist members on networking issues.

Professional Experience

Department of Legal Affairs; Immigration, American Samoa June 2015 – May 2017

Information Technology

Information Technology Officer

IT Administrator,

Troubleshoot system,

Trained employees on how to use the system and computer software,

Prepare daily log for immigration chief’s review,

Prepare reports for airport, seaport, and main office,

Prepare ID forms, and taking Identification photo.

Brigham Young University, Laie, Hawaii January 2014 – Dec. 2014

IT Networking Technician

IT Networking Technician

Troubleshoot students, staff, and employee laptops and desktops with network related issues for LAN, wireless, and VPN connections.

Create and assist students in processing campus work orders and project renovations throughout campus.

Install category 5, enhanced category 5, category 6, 25 pair/50 pin Amphenol cable, 25 pair telephone cable, coaxial cable for wireless implementation and cable TV, fiber optic structured cable.

Computer repair lab.

Foundation in IT Services, Enterprise System & ERP skills.

Polynesian Cultural Center, Laie, Hawaii January 2013 – April 2013

Food Services Clerk

Food Services Clerk

Work on food supplies inventory.

Train new office worker and help assist restaurant customer service.

Help the chef with decorating and preparing desserts for the restaurant.

Help deliver supplies for three restaurants.

Education

Bachelor of Computer and Information Science, Brigham Young University, Hawaii, December 2014

Minor in Information Technology, Brigham Young University, Hawaii, December 2014.

Professional Experience

Highly experienced working with computer system.

Bilingual professional with a strong record of academic and hands-on work performance.

Self-motivated and organized professional with over four years’ experience providing thorough and skillful support to staff and managers.

Experienced in navigating teams and excellent interpersonal skills and the ability to communicate effectively, and working as a team to perfect the networking and computer system.

Languages

Fluent Speech, Comprehension, and Translation in English and Samoan.

Volunteer Experience

Media for Samoan Chapter, Brigham Young University Hawaii.

Mission assistant to the president.

Stake executive secretary for The Church of Jesus Christ of Latter- day Saints.

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