Customer Service High School
Resume:
Ciara C. Dixon
************@*****.***
Education
Midwestern Career College October 2016- April 2018
Computer Systems Institute November 2015- August 2015
Dunbar Vocational High School October 2009-June 2013
Employment History
Walmart
Customer Service September 2014- January 2016
Attracts potential customers by answering product and service questions, suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution
Urban Alliance Intern October 2012 – August 2013
JONES LANG LASALLE
Marketing and Legal departments Chicago, IL
Transferred important documents Microsoft Word and Excel
Gathered information for matching gifts
Entered client information to maintain up-to-date data
DVCA Catering October 2011 – June 2013
Cook Chicago, IL
Responsible for preparing all food and beverages that were ordered
Created new dishes that were added to menu
Trained to become a server
Maintained a sanitary environment
Skills and Certifications
Phlebotomist
ServSafe Certification 2011
Proficient Microsoft Word, Excel, PowerPoint, Outlook
Extra-Curricular Activities
High School Intern September 2012 – August 2013
Urban Alliance Chicago, IL
Interned part-time during the school year and full-time during the summer in a professional environment
Attended weekly professional development workshops with topics ranging from networking, financial literacy, and business etiquette
Delivered a 5-7 minute PowerPoint presentation reflecting on internship experience to a panel of judges
Culinary Arts/Hospitality Program 2010 – 2013
Dunbar Vocational High School
Learned appropriate chopping, decorating, and presentation techniques
Hosted five catering events for school staff and community
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