Customer Service Representative
Resume:
CHRISTIAN ROSAL SANTIAGO
Unit **** Flora Vista Condo, Peacock St.
Fairview, Quezon City
CP No. +63-949*******
******************@*****.***
EDUCATION Bachelor in Secondary Education
Major in Special Education
University of the Philippines - Diliman
Diliman, Quezon City
2003
PROFESSIONAL EXPERIENCE
April 2016 – Present TECHNICAL SUPPORT REPRESENTATIVE
Telstra-Teleperformance Philippines
Telstra Bldg, Fairview Terraces
Fairview, Quezon City
As a Technical Support Representative, I assist customers with their inquiries regarding their internet connections. I help them troubleshoot and had their internet connected. I also assist them in configuring their emails.
October 2015 – January 2016 CUSTOMER SERVICE REPRESENTATIVE
Convergys
UP-Ayala Technohub, Commonwealth,
Diliman, Quezon City
As a Customer Service Representative, I assist customers with their inquiries regarding their accounts. I give them solutions to their problems and make it a point that after the call they are satisfied. I make irate customers feel their importance and that I will make everything to make them happy. I further assist them with alternatives or additional information regarding our company.
July 2013 – June 2015 MATHS, SCIENCE AND ENGLISH
PRIMARY TEACHER
Sekolah Bina Tunas Kasih
Kelapa Gading, Jakarta Utara, Indonesia
As Science Teacher of Grades 1 to 5 and Math Teacher of Grade 3, I discuss lessons in a way that will be fully understood and recalled by my students. I give them motivational activities as starter and end it with games or other recreational activities in connection with the lessons. I give them hands-on activities to further intensify their learning. I create worksheets and other assessments that are suited for each level. I use different methods in teaching that targets the different types of learners. I taught English to students having a hard time learning the Language.
May 2004 – June 2013 FINANCE OFFICER / HR OFFICER /
EXECUTIVE ASSISTANT
Altis Construction
8 Free Press St., West Triangle, Quezon City
As a Finance Officer, I do the bank transactions for the company; prepare the weekly budget of the company; disburse monetary requirements of our Project Managers and Project Supervisors; and some accounting and bookkeeping tasks.
As the HR Officer, I do the hiring and placement for the company; provide trainings for the employees; attends to the legal requirements of the company.
As Executive Assistant, I organized meetings for the owner and updates the owner of what is happening within the company. I also represent the owner in some of her meetings.
2000 – 2013 PRIVATE TUTOR/WRITER
Quezon City
As a tutor, I teach and help students with their homeworks and projects and review them for their upcoming exams. I attend the Parent-Teacher Conference together with my student’s parents so that I know how my students do in school.
As a writer, I do research works, term papers, and essays and other writing jobs.
SEMINARS & TRAININGS TESOL (Teachers of English to Speakers of Other Languages) CERTIFICATE COURSE (120 hrs)
10 November 2012 – 02 December 2012
The Asian EFL Journal Organization
Loss Control Management (40 hrs)
24 – 28 September 2012
Synerquest Management Consultancy Services, Inc.
Basic Occupational Safety and Health for Construction Site Safety Officers (40 hrs)
17 – 21 September 2012
Synerquest Management Consultancy Services, Inc.
Contractor Co-Development Program:
Hiring & Placement and Accident/Incident Investigation & Reporting Systems
26 November 2009
Work Permit System and Training System
28 October 2009
Planned Inspection & Maintenance System and Central Follow-up System
23 September 2009
Emergency Management System and Personal Protective Equipment System
20 August 2009
Leadership & Administration and Communication System
22 July 2009
LINC International Management & Consulting Group
BWC STO Accreditation 1030-080511-0030
Maynilad Water Services Inc.,
Balara, Quezon City
Aksyon Kabataan All Leaders
Conference & Leadership Training
April 2003
Development Academy of the Philippines,
Tagaytay City, Philippines
Aksyon Kabataan All Leaders
Conference & Leadership Training
October 2000
Saroza International Hotel,
Cebu City, Philippines
REFERENCES MS. DEWI KARTIKA
Principal,
Sekolah Bina Tunas Kasih
*********@*****.***
MRS. CECILLE O. GALANG
Owner,
Altis Construction
*************@*****.***
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