Customer Service Social Media
Resume:
KEIARA S.BRANCH
*** ******** ****** ********* ****
Atlanta, Georgia 30313
******.******@*****.***
SUMMARY
A highly astute, energetic team player offering solid customer service and interpersonal performance. Effective verbal and written communication skills. Detail-oriented with the ability to multitask and meet critical deadlines. CORE COMPETENCIES:
Public Speaking
Establishing Focus
Customer Service
Problem Solving
Adaptability
Planning and Organizing
EDUCATION
Clark Atlanta University, Atlanta, Georgia May 2017 Bachelors of Arts, Business Administration: Concentration in Marketing GPA: 2.67 Academic Affiliations and Accomplishments: Morehouse Marketing Assn. (2012), Dean’s List (2012), Third Place in One Club’s Advertising Boot Camp (2012 and 2013), First Place in One Club’s Advertising Boot Camp (2014) EMPLOYMENT
ECONOMY HOTEL Marietta, GA
Front Desk Agent April 2017 to Present
Complete all stages of a guest’s stay, from reservation to check-out
Monitor office supplies and place orders when necessary
Keep updated records and files
Answer questions and address complaints
WORLD OF COCA-COLA Atlanta, GA
Retail Ambassador March 2016 to July 2016 (Temporary)
Enhanced guest shopping experience through customer service
Met and exceeded sales goals through incremental selling
Functioned as a source of knowledge about retail merchandise CLARK ATLANTA UNIVERSITY SCHOOL OF BUSINESS Atlanta, GA Secretary to Senior Staff Assistant September 2015 to April 2016
Managed the process of purging and indexing files acquired over the course of 16 years in the advisement department.
Performed organizational tasks for professors using excel, to aid in grade calculation
Informed and assisted various executives, dignitaries and company recruiters as gatekeeper of the Dean’s office. BLACK THURSDAY Atlanta, GA
Marketing/PR Intern/ Campaign Manager October 2014 to December 2014 (Internship)
Recruited 4 interns to increase business/internship productivity in Atlanta
Performed SWOT analysis and surveys, as well as drafted articles for blogs and social media postings.
Initiated client-business relationship development. DIVALICIOUS SALON Atlanta, GA
Intern/ Assistant September 2013 to September 2014 (Internship)
Led the task of securing contractors for salon remodeling
Developed methods for business exposure
Conducted model interviews
Managed salon's social media page
Assisted in promotional events
BEAUTY DEPO Atlanta, GA
Floor Associate and Store Representative September 2013 to November 2013 (Temporary)
Generated repeat customers through store promotions
Conferred with customers about product information
Managed records of customer correspondence for store notifications YMCA- ANTHONY BOWEN Washington, DC
Group Leader May 2010 to July 2012
Managed budget for field trips and events
Supervised 10+ Summer Youth employees
Catered to members needs through customer service
Established and maintained relationships for future projects/events
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