Technical Guru

Rod Peterson

**** ***** **

Sacramento, CA. *****

Phone: 602-***-****

Email: *******@*******.***

Professional Goals:

A position in a company that seeks an ambitious and career-conscious professional, where acquired skills and education will be utilized toward continued growth and advancement. Strengths:

12 Years diagnosing and resolving technical inquiries. Able to clearly understand problems, find positive solutions through troubleshooting, problem solving, teaming and excellent communication skills. MCSA with a strong knowledge of Windows OS, current consumer broadband networking, PC hardware repair/troubleshooting, Active Directory, MDM...

8 Years in the Hotel / Restaurant industry. Excellent culinary, communication, leadership & management skills.

Work History:

Cox Communications Phoenix, Arizona November 2012-February 2015 Home Security Technical Support

• Helped structure, support new Home Security division

• Identified issues related with new products and processes

• Provided end-user and onsite technician support for installation and configuration

• A go to resource for Management and Executive Escalations 2-Wire / PACE, Inc. Tempe, AZ November 2002-September 2012 Technical Support Level II

• Helped structure and manage many pilot programs including On Call – Right Now Web and British Telecom Project.

• Wrote and proofed Knowledgebase Solutions for 2Wire’s Right now web searchable knowledgebase.

• Contributed process related documentation for agents transitioning to work remotely, including guidelines and procedures for adherence to the program.

• Provided support for installation and configuration of networking equipment for Windows and Macintosh computers, including firewall access for 3rd party software, FTP, or VPN access, reset system passwords; configure network connections, dispatched field technicians.

• A go to resource for Management or Executive Escalations.

• Negotiated RMAs and customer returns for aggravated situations.

• Received multiple accolades from Customers and Management for problem resolution.

• 4 years as VPN agent

Mobile Reflections Phoenix, AZ January 1989 ~ October 2002 Small Business Owner / Operator

• Self contained mobile detailing for Autos Boats and RV’s responsible for maintaining deliverables for high end customers.

• Transitioned Turnkey operation from one to four units in 3 years.

• Hired, Trained and Managed novice and unskilled labor, identifying leads for special projects.

• Maintained bookkeeping system and tax reporting, fixed expense tracking for the business requirements.

Two Roses Restaurant Phoenix, AZ. 1980-1982

Sous Chef

• Worked all stations including: dishwasher / porter to breakfast / line / banquet cook, saucier, Garde Manger & Sous Chef

• Menu creation – Daily Soups & Specials

• Won several regional awards for customer feedback and staff retention. Fairfield Continental Country Club, Flagstaff AZ. 1982-1983 Sous Chef

• Responsibilities included managing kitchen staff of 40+ to deliver high quality foods in a resort atmosphere

• Menu creation – Daily specials – food / labor costs – projections – training – food quality – scheduling – sanitation

• Awarded Employee of the Year

Hyatt Regency Phoenix, AZ. 1982-1984

Line Cook II / Relief Chef (Compass Room)

Denny’s Restaurant Phoenix, AZ. 1984-1985

Assistant Restaurant Manager

Café Continental Phoenix, AZ. 1985-1986

Assistant Restaurant Manager

Certifications:

Comptia A+, Network +, MCP Windows 2000, MCP Windows 2000 Server, MCSA Windows 10, Comptia A+ CE, Network + CE

References:

Gary Boxman, Performance Coach, Arris Inc. 602-***-**** Nick Gardner, Director of Support, Arizona Department of Education 480-***-**** Jason Pfeifer, Customer Service Engineer, Chargepoint 480-***-****

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