Technical Support Customer Service

Name : Leah Mei V. Ferrer

Age : **

Address : ** **** ***** ********* ***** Timog Ave. cor.

Sct.Ybardolaza, Brgy. South Triangle, Quezon City

Mobile No. : +63-936-***-****

Email Address : ********@*****.***

WORK EXPERIENCE

Dates Inclusive : March 2017 - Present

Position : Phone Support Representative

Company : Reed Elsevier Shared Services (Philippines) Inc. Industry : Call Center/IT-Enabled Service/BPO

Dates Inclusive : September 2014 - February 2017

Position : Email and Chat Support Representative

Company : Telus International Philippines

Industry : Call Center/IT-Enabled Service/BPO

Dates Inclusive : March 2012 - August 2014

Position : Technical Support Representative

Company : Teleperformance

Industry : Call Center/IT-Enabled Service/BPO

Dates Inclusive : October 2010 - February 2012

Position : Customer Support Representative

Company : Sitel Philippines

Industry : Call Center/IT-Enabled Service/BPO

EDUCATION

Dates Inclusive : June 2008 - March 2012

Name of School : Polytechnic University of the Philippines Location : Don Fabian Ext., Brgy. Commonwealth, Quezon City Course/Degree : BS Business Administration - Marketing and Management Dates Inclusive : June 2004 - March 2008

Name of School : Paradise Farms National High School Location : Tungkong Mangga, City of San Jose del Monte, Bulacan Course/Degree : Secondary Education - High School Level 1

Dates Inclusive : June 1998 - March 2004

Name of School : Marulas Central School

Location : Pio Valenzuela St., Marulas, Valenzuela City Course/Degree : Primary Education - Elementary Level SKILLS

Customer Service Assistance, Clerical Works, Data Encoding, Technical Support, Marketing Management, Sales, Computer Literacy (MS Office, Basic Troubleshooting) LANGUAGES

Language : English

Proficiency : Advanced

Language : English

Proficiency : Advanced

CHARACTER REFERENCE

Name: Divina Furigay

Position: Operations Manager

Company: Reed Elsevier Shared Services (Philippines) Inc. Contact No.: +63-950-***-****

Name: Kristine Ramirat

Position: Team Leader

Company: Telus International Philippines

Contact No.: +63-908-***-****

Name: Beverly Gil Cortado

Position: CLE Coordinator

Company: Reed Elsevier Shared Services (Philippines) Inc. Contact No.: +63-936-***-****

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