*/*/**** ** ****** IT Program/Project Manager, Affinity Global IT Operations

to 05/31/2017 AON Service Corporation, Affinity Insurance Services

Key Areas of Discipline:

Hands-On Program/Project Management

Workflow & Process Management

Matrix IT & Business Team Mngt.

Expert level IT Project Management

Resource/ Workload Balancing

Data & Application Migration/Integration

Waterfall, Agile and Change Mngt

On/Off Shore Vendor Mngt.

Application Development Mngt

Responsible for leading and managing a portfolio of medium to large ($25K – $25M) complex and matrixed IT projects and a magnitude of production support/helpdesk issues using waterfall, agile and change management practices from inception through completion.

Effectively lead and manage cross functional IT & BU teams through all phases of the system development life cycle to successful outcomes for new product applications and system enhancements within alignment of strategic and operational priorities.

Manage and maintain core program and project management responsibilities; establish and coordinate all meetings, project charters, senior management/governance status/dashboard metrics, project plans/timelines, reporting/tracking, risk/issue management and resolution activities with all business and IT stakeholders.

Leverage and utilize standard PM tools to create and store project artifacts: MS Project, MS Project Server, JIRA & SharePoint.

Host on-going meetings with BU & IT leadership to discuss future organizational pipeline objectives and resourcing needs.

Directly manage matrixed BU & IT resources, and set workload priorities that support several business programs.

Manage the development workload and prioritization of matrixed on/off shore technical resources that support Salesforce, IBM iSeries AS400 and AuMine SQL Server Policy Management Systems, Java, .Net and Web Smart Web UI’s, financial applications (McCracken) and carrier feeds (CNA, AIG, Lloyds of London, AICPA).

Effectively manage and perform portfolio management through positive relationships with key Business & IT stakeholders.

Manage and maintain customer relationships through frequent ongoing communications and meetings to ensure projects and production support are delivered with the required support levels to meet the business objectives timely.

Create and present weekly/monthly project dashboards for review with key Business & IT stakeholders, executive management and governance committees.

Perform financial budget tracking and time management validations for all project resources utilizing PeopleSoft, TFS, Maestro, and Service Now.

Create and manage help desk and project intake process from submission, prioritization and timely resolution for several Financial Professional business programs.

Ensure highest uptime availability and reliability of all business applications through cause-effect analysis and continuous improvement objectives.

Lead, manage and coordinate monthly/quarterly IT production system application/server upgrades and general maintenance activities that involve significant planning and coordination with a matrix of global business and IT teams.

Effectively manage several vendor relationships (Infosys, Accenture, Globant) with all internal and external resources to ensure effective communication and handling of helpdesk, project and system commitments.

Effectively direct and manage project resources/teams to establish responsibilities, set priorities, perform resource balancing, and set schedules to ensure timely completion of issues/projects to meet business needs/timeframes.

Participate in the vendor negotiations and selection processes for new vendor engagements of vendor services, contracts and licensing agreements.

Collaborate with BU and IT domain leads to establish and maintain cyber security and compliance protocols for all internal/external applications.

Comply with all corporate policies related to compliance, regulatory, and information/cyber security safeguards that protect customer data and privacy information.

Perform resource recruitment, selection, training, coaching and development activities for organizational needs.

Ability to influence decisions through effective communication methods.

Perform continuous improvement engagements with business and IT teams.

02//10/2012 Senior IT Project Manager, Aetna Information Systems - Informatics

to 7/3/2013 Aetna Inc.

Key Areas of Discipline:

SDLC Project Management

Workflow & Process Management

Matrix IT & Business Team Mngt.

Resource Balancing

Medicaid Healthcare IT Projects

Financial/Budget Management

Responsible for the day-to-day management of activities for multiple complex business-sponsored IT Medicaid data warehouse projects to deliver tasks on time, within budget, and within scope.

Responsible for managing, directing and planning complex projects consisting of multiple project teams.

Ability to communicate and negotiate effectively with Sr. Management and business partners with a high degree of confidence.

Lead matrixed project teams (Application Architects, Information Architects, DBA’s, Developers, Business Analysts, and QA Testing Teams) in executing assigned tasks and coordinating the efforts of internal and external project team members.

Ensure that project team members complete tasks and deliverables on time and within budget, and that the project delivers promised business functionality.

Work with advisers from key functional areas (e.g., Legal, Audit, Compliance, HR, Governance, Tax, Procurement) to understand potential project impact on the organization, align project work, and execute activities accordingly.

Identify and capitalize on interdependencies within the project to ensure end-to-end synergy during all phases of the Aetna project life cycle (APLC).

Manage to the 4.5M project budget as stated in PlanView Enterprise Project & Financial System, and report project cost information in an accurate and timely manner to senior management and business partners.

Proactively identify additional cost-savings to reduce overall project expenditures, or risks/issues to the contrary.

Manage the effective utilization of resources assigned to the project team, and proactively communicate resource capacity and shortages to the appropriate Resource Manager in order to optimize the utilization of the AIS Program Delivery pool of resources.

Coordinate utilization of subject matter experts in the business segment to assist in the identification, validation, and resolution of business system requirements and overall project needs.

Acts as the liaison between project team members, Sr. Program Manager and business partners to ensure that expectations and objectives are clearly understood by all parties, and communicate project information including the status of deliverables, scope changes, and issues.

Proactively evaluate project activities, build contingency plans, execute corrective actions, and monitor issue resolution to mitigate risks, such as scope and/or budget variances.

Manage the scope of the project, and ensures that scope changes (Project Change Requests) are reviewed and approved by the Sr. Project Manager/Program Manager, Governance Committee and Business Sponsor utilizing IBM Rational ClearQuest tools.

Manage and archive project artifacts utilizing IBM Rational ClearCase and IBM Rational Project Control Book (PCB) Tools.

Evaluate project activities utilizing quality measurements and monitoring mechanisms to ensure that deliverables meet or exceed expectations, and integrate with overall project efforts.

Coordinate and lead daily/weekly Level 1 (Project Team) and Level 2 (Senor IT Management & Business Partners) meetings across multiple time-zones (West Coast, Central and Off-Shore teams).

Implement project deliverables during off-peak times, such as weekday nights and weekends, as to avoid potential system impacts.

Adheres to project management methodology by leveraging and promoting the use of existing tools, capturing best practices, and identifying areas for process improvement.

Monitor and hold project resources accountable for meeting performance metrics, project timelines and budget.

07/06/2011 Director, Medicaid Business Development & Implementation

to 02/09/2012 TMG Health, Inc.

Key Areas of Discipline:

Program/ Project Management

Financial/Budget Management

Matrix IT & Business Team Mngt.

Process/Workflow Management

Business Management

Resource Balancing

Product Management

Medicaid Healthcare IT Projects

Customer Crisis Management

Leads and coordinates inter-related projects and motivates cross-functional teams in the execution of TMG’s Medicaid strategy and business work-plans in a matrix management role.

Manages the technical aspects of the Medicaid product line development and client implementation lifecycles, including requirements gathering, documentation, design, development, formal testing, and deployment.

Partners with IT and business owner counterparts, State Medicaid agencies, vendors, and customers to develop and deploy TMG Medicaid systems and programs in compliance with State contractual requirements.

Lead and direct the work of others, at all levels, to accomplish a variety of complicated initiatives.

Self-educates and is able to develop information requirements and lead conversations with clients and State agencies on business and system requirements to address State specific Medicaid programs.

Remains current with State specific Medicaid systems; operations policies, protocol and processes; and ensures internal systems and processes are maintained to address regulatory changes.

Responsible for directing complex Medicaid program and client implementations; oversees planning, scheduling, contingency planning and risk mitigation of infrastructure and application development and business processes.

Recruits and develops resources, manages team status, and performs team assessment and evaluations.

Daily management and interaction with off-site teams.

Assesses researches and recommends technology solutions and vendors to automate enterprise and Medicaid processes; performs business case development and ROI evaluations.

Provide risk analysis and assessment by identifying potential areas of concern and ensuring programs are being administered as agreed.

Prepare and update weekly/monthly report metrics necessary for program evaluation.

Ensures effective interaction with operations business owners responsible for products and programs post-implementation.

10/09/2006 Director – IT Customer Solutions & Project Mngt – Information Solutions & Planning

to 07/06/2011 AmeriHealth Mercy Family of Companies (Keystone Mercy)

Key Areas of Discipline:

Program/Product Management

Process/Workflow Management

Matrix IT & Business Team Mngt.

Full SDLC Project Management

Business/IT Portfolio Management

Resource Balancing

Portfolio & Financial Management

Medicare/Medicaid Healthcare IT Projects

Customer Crisis Management

Experienced at leading, directing, and managing people, processes, and technology efforts with multiple project teams to deliver seamless integration and quality solutions to business customers.

Experienced in the project management of various projects, sizes and working with a matrix of IT development teams (Web Services, Data Warehousing, Reporting, Claims, Encounters, EDI, Clinical Applications and Infrastructure) to delivery products/projects from concept through implementation.

Experienced at full decommissioning of operational sites (Florida Pediatrics Assoc. Network & Indiana Care Select ABD), which require significant project management of internal/external interfaces, internal/external business operations, IT infrastructure, property inventory management, data center coordination, sales, marketing, operations, corporate finance, and overall resource management. Direct and manage projects and relationships between AmeriHealth Mercy Business Teams and Information Solutions (IT) Development Teams (Web Services, Data Warehousing, Facets (Claims), Encounters, EDI, Clinical Applications, Infrastructure), project managers, and business analysts.

Experienced at creating and implementing enterprise wide web-based work intake tools for projects, along with associated workflows, processes, procedures and training to streamline work intake, combined with the implementation of a new Web Based Project Management Workflow Tool (Tracer2), which fully allowed for a more efficient and effective method of managing all work and status.

Demonstrated ability to lead up, across, and down multiple business and technology organizations.

Manage the development of business/functional/technical requirements, and overall project management using RUP, Scrum/Agile, and Waterfall SDLC methodologies to facilitate the design, development, and implementation of solutions.

Utilize RUP, Scrum/Agile, and Waterfall SDLC methodologies for data collection, analysis, and documentation procedures to support current and future knowledge management capabilities.

Define scope for business opportunities, track and report project metrics, and coordinate go/no-go decision on project proposals.

Collaborate with customers and business analysts to develop Business and Functional Requirements Documents, Project Charters, Statements of Work for various projects.

Responsible for strategically developing and managing business partner relationships, on behalf of Information Solutions, with their assigned units or departmental customers.

Primary IT point of contact for on/off-site customers, partnering with them to create vision, while directing, advising and guiding customers through identification, analysis, prioritization, and resolution of problems and/or opportunities that are affecting their operating performance or supporting the growth of their departmental initiatives.

Review overall corporate portfolio of all work for initiatives that can be consolidated for consideration as enterprise corporate projects/programs to ensure efficient use of resources, processes and technology.

Work within a matrix of business units, IT project managers, business analysts, and developers to resolve discrepancies pertaining to application requirements, design, development, implementation, fix/breaks and enhancements.

Define, apply and educate IT teams and customers in the use of project prioritization, cost/benefit analysis, return on investment, current and future state process flow diagramming, metrics development, root cause analysis, and/or basic change management techniques.

Clearly articulate problems, issues, and potential solutions, and remediate all concerns or questions that arise with customers and all levels within IS and senior management.

Work with customers to prioritize their portfolio of work, operating challenges, identifying and mitigating risk factors and facilitate the discovery of alternative solutions to best fit business needs, while ensuring their needs are represented and aligned within the IS strategic plan.

Schedule and host regular continuous improvement work sessions with customers to enhance customer satisfaction. Mentor customers and team members on methods, tools, and processes to strengthen team dynamics and domain knowledge.

12/22/1997 Manager/Project Manager/Developer– Information Management

to 10/09/2006 Cigna Group Insurance – Strategic Initiatives & Quality Management (SIQM)

Key Areas of Discipline:

IT Development Manager

Commercial Data Warehouse Development

Lead Matrix IT & Business Teams

Manager of Project Managers

Enterprise Report Development

Healthcare IT Projects

Product & Project Management

Reporting Website Development

Portfolio Management

Lead Developer

Dashboard & SLA Development

Customer Crisis Management

Manage a 15-member team consisting of several Project Managers, Developers and Business Analysts to ensure that assigned deliverables are on target and met in accordance with project expectations and timelines.

Hands-on manager responsible of operational reporting team for data mapping, data analysis, ad-hoc query development, implementation, tracking and delivery of reporting in support of CIGNA Group Insurance's Life, Accident and Disability business lines.

Experienced at taking raw data and turn it into meaningful information, thus creating knowledge and wisdom for the organization.

Manage various web based and work flow applications, reporting and data warehousing projects for CIGNA Group Insurance's (CGI) Life, Accident and Disability business lines using Six Sigma methodologies and CIGNA CPS project life cycle.

Manage multiple parallel projects with IT partners providing gated phases, duration and resource cost estimates, task sequencing/dependencies, and simultaneous tasks to achieve desired business outcomes.

Manage and partner with on/off-shore IT developers, architects, and database administrators to develop and support new data warehouse environments, ETL’s and in/outbound interfaces.

Maintain customer reporting and portals using Hyperion, Brio, Business Objects, Cognos and SQL tools.

Manage and maintain all customer reporting sources to ensure their availability and data integrity on a daily, weekly, monthly, quarterly, annually basis for all CIGNA Group Insurance's Life, Accident and Disability customers.

Work with matrix of business and system partners to resolve discrepancies pertaining to application requirements, design, development, implementation, fix/breaks and enhancements

Successfully project managed and implemented CGI’s first dimensional data warehouse for Disability Operational Data Mart (DODM) and Producer Operational Data Mart (PODM).

Perform code review, design, testing coordination for maintenance and modifications to existing transactional data marts as warranted to support customer initiatives, reporting and applications using RUP, Agile, Scrum, and Waterfall development methodologies.

Provide technical leadership and management oversight in the delivery of small project enhancements and production support issues in accordance with established Service Levels.

Successfully created and implemented the first Operations Claim Query Tool utilizing Brio Enterprise Reporting Tools and Dashboards, which was instrumental in helping the organization make more informed and intelligent real-time decisions around their processes, products, work managements and service levels.

Coordinate all code movements from development through to production environments in accordance with change control guidelines.

Create ad-hoc operational and analytical reports from several SQL and DB2 databases for data mining business concerns, forecasting, and root cause analysis using Java, Java Script, Hyperion, Brio, Business Objects, Cognos and SQL tools.

Create, identify, articulate and implement enterprise E2E process flows and identify potential implications to key deliverables

Obtain data from several source databases and turn data into information using Brio Enterprise Tools: Define and develop queries, design detailed business reports, letters, forms and user interfaces using JavaScript and Brio Executive Information Summary (EIS).

Utilize Six Sigma DMAIC process (define measure, analyze, implement and control) and Project Management methodologies for the project management of all CIGNA Group Insurance projects.

Service, support and interface with multiple levels of management within CGI’s business segments: Sales, Account Management, Underwriting, Customer Service, Marketing, Service Operations, Finance and Claims.

Identify opportunities and develop strategic and tactical strategies to manage key technology initiatives to successful outcomes.

Act as liaison between CIGNA Group Insurance Business and Information Management (IT), representing business interests. Maneuver through the organization to identify tasks and resources required to successfully implement various strategic initiatives.

Work with matrix of business and system partners to prioritize project slate, fix/breaks and enhancements.

Mentor and coach team members on the development and support of customer reporting techniques, methods, tools, and processes to strengthen team dynamics and domain knowledge. Provide strategic and tactical direction.

Perform all staff-related/ human resource performance management activities on a timely basis and in accordance with CIGNA corporate policies and procedures.

IT Experience:

Applications:

All Microsoft Windows desktop applications, Microsoft Windows XP, and Windows 7 Operating Systems,

Microsoft Professional Office 2010/XP, Microsoft Project, Microsoft Project Server, Microsoft Visio Professional, Microsoft Outlook, Microsoft Net Meeting, DOS, Lotus 1-2-3, WordPerfect, PVCS, Test Director, Project and Employee Time Tracking Systems, SharePoint, Tracer2 (CAI Vendor: Web Based Project Management Workflow Tool), IBM Rational ClearQuest, IBM Rational ClearCase Explorer, IBM Rational Project Control Book, PlanView Enterprise Project & Financial Mngt System, IBM DataStage ETL, Zeke Scheduler, TFS, AuMine SQL Server PMS,, Service Now, Maestro, JIRA.

Platforms/Tools

CICS Mainframe, TSO, DB2, UNIX, Oracle Relational Database, UDB, AIX, Sybase, SQL Server, Web Focus, Crystal Reporting, BRIO Business Intelligence Tools, BRIO Executive Information Summary (EIS), COGNOS, OLAP, SQL, Microsoft Access, Paradox, In-Systems Calligo Enterprise, File NET, Java, Java Script, ETL, Microsoft .Net, SAP Business Objects, Web Smart, IBM iSeries AS/400 PMS, Salesforce.

Databases:

DB2 and Oracle Data Warehousing, Disability Operational Data Mart (DODM), Operational Data Store (ODS), Producer Operational Data Mart (PODM), Books of Record, CICINQ, SROHIST, ACCLAIM, IMAGE (Financial), OSCARS (Underwriting), Dimensional and Transactional Databases, CDC (Change Data Capture), CCDB (Change Data Database).

Benefit & Payroll Systems:

FACETS, CIGNA Disability Systems (SRO & ACCLAIM), Cigna Benefits Management System (CBMS), PEGA Systems, Tesseract, FLX, PeopleSoft HRIS, Cascade Pension Systems, Towers Perrin FlexManager, Print Control Language (PCL), Inquiry and Voice Response Systems (IVR), Trizetto FACETS Claims System, Trizetto QNXT Claims System, Automated Payroll Systems (ADP), Cigna Direct Pay (CDP), People Soft, Procure Staff.

Education &

Training:

IT Infrastructure Library/Service Management v3 (ITIL/ITSM)

Learning Tree International – 2009

Six Sigma – Black Belt Certification

Smarter Solution, Inc - CIGNA Corporation – 2005

Development Dimensions International (DDI) Front Line Manager Program

CIGNA Corporation – 2005

Project Management Program (PMP) Certification

University of Colorado - 2001

Certified Pennsylvania Life, Accident & Health Insurance Agent

MetLife Insurance Company - 1996

Bachelor of Science in Business Administration

LaSalle University – Philadelphia, PA - 1990

Accounting / Marketing

High School Graduate

Father Judge High School – Philadelphia, PA

Personal Skills:

Experienced working within heavily matrixed environments that interfaces with all levels of business and IT leadership.

Experienced with data modeling, mining, design and techniques.

Experienced in developing and implementing enterprise level portal platforms.

Experienced in development and implementation of data warehouses and business intelligence platforms.

Experienced in applying Six Sigma and formal project management methodologies.

Experienced professional that has performed all roles within the systems development life cycle (SDLC).

Proven track record of delivering medium to large IT & business projects on time, within scope and budget.

Ability to multi-task and manage multiple and changing projects and priorities within a matrixed environment.

Experienced with various project methodologies and tools to effectively deliver web, claim, member and provider applications, policy management systems, data warehousing, ETL, and business intelligence outputs.

Possess negotiation and communication skills required to recommend alternatives and gain commitment from matrix partners to obtain desired business outcomes.

Exhibit and practice strong facilitation skills, enabling groups of all levels to understand expectations, align individuals, establish group commitment, and jointly deliver quality results.

Excellent management, organizational, analytical, problem solving, oral and written communication skillsets.

Ability to adapt effectively to changing business/IT needs, environments, situations and solutions.

Quick learner with intuitive to deliver within fast paced environments.

A people, process and technology professional that gets the job done!

<< References Furnished Upon Request >>

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