Customer Service Office
Resume:
Jennifer O’Neill
Chicago. IL *****
*********@*****.***
Experienced Practice/Office Manager of a five doctor Infectious Disease Consulting practice for over fifteen years. Sole office employee responsible for handling all phone correspondence and patient interaction (initial check - in/performing vitals, inputting data into EMR system, billing, etc.) Fully responsible for accounts payable and receiving functions, utilizing QuickBooks and the EMR system. Handles all hospital/office charge procedures as well as being the primary interface for multiple insurance companies, including appeals. Direct interface with customers on denials and appeals. Diligent and dedicated worker that thrives under pressure while still providing outstanding customer service. Have worked in team environments as well as stand alone – flexible and adaptable.
EXPERIENCE
Infectious Disease Consultants, LTD - Practice/Office Manager March 2003-February 2017
● Managed five doctor specialty office as sole office employee
● Answered phones in a timely and courteous manner while always providing great customer service
● Medical assisting- Took vitals on all patients as well as charted all labs and managed care of all home care patients
● Data Entry- entered all patients from three hospitals as well as office into EMR system
● Filing
● Case management- worked with insurance companies getting patients approved for home care with home health pharmacies and nursing agencies as well as getting medications approved.
● Billing/Collections-entered hospital charges for all five doctors for three different hospitals including entering all of the patients data and insurance information into EMR system. Followed up on insurance denials and sent out patient statements monthly. Dealt with yearly revenue of over one million dollars.
● Medical transcription-typed letters utilizing a dictation system and can type up to 80 wpm
Lake Shore Cardiology- R eceptionist/Medical transcription 1999-2003
● Medical receptionist for Infectious Disease Consultants, LTD
● Medical Transcription-transcribed medical progress notes and consults as well as all cardiology tests including stress tests, echos and stress-echos for seven different doctors.
Columbus Hospital-U nit Secretary/CNA
1997-1999
● Responsible for phone calls and answering patient call lights
● Prepared charts for new admits
● Paged doctors with new consults
● Monitored patients who were under watch
● Responsible for taking vitals
● Misc. custodial duties
SKILLS
● Full and current knowledge/HIPAA practices, state/federal requirement and guidelines
● Proficient in multiple versions of Excel, Office (currently using version 10), Outlook, Word, PowerPoint, multiple EMR systems, dictation system and QuickBooks
● Type 80 wpm
● Medical billing/collections
● Medical assisting
● CPR certified until June 2017
● CNA certificate 1997
● Ability to multitask and work under extreme pressure and deadlines
● Sole office employee for five doctor Infectious Disease office
● OSHA and safety trained
● City Colleges of Chicago (various coursework)
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