Information Technology

Robert E. Tapia

**** *********** *****, ******, ******* 30084

404-***-**** *******@*****.***

EXECUTIVE SUMMARY

Highly accomplished IT Director with 18 years’ experience in designing, planning, and launching enterprise-wide solutions for government projects and programs. Full project lifecycle experience as a pre-planner, developer, consultant, and director of small and large-scale IT projects. Skilled in project management and deployment of sound business solutions. Strong ability to manage capital expenditure planning, budgeting, and streamlining operational procedures. Expert in planning, coordinating, and evaluating system effectiveness, infrastructure stability, and staffing requirements to accomplish organizational objectives. Effective, articulate, and proactive communicator who readily gains the confidence and respect of senior management, clients, direct/indirect reports, vendors, and stakeholders.

PROFESSIONAL EXPERIENCE

STATE ROAD AND TOLLWAY AUTHORITY/GEORGIA REGIONAL TRANSPORTATION AUTHORITY, Atlanta, GA

Director of IT 2015 – Present

Direct and evaluate all technology operations according to established goals. Devise and establish IT policies and systems to support strategic implementation requirements. Analyze departmental business requirements to determine technology needs. Build relationships with vendors and create cost-efficient contracts. Inspect appropriate use of technological equipment and software to ensure functionality and efficiency. Identify need for upgrades, configurations or new systems and report to upper management. Coordinate with IT managers to supervise computer technicians, programmers, software developers, and other IT professionals. Control budget and report on expenditures.

Successfully integrated two agency IT teams and developed programs to cross train them to support both key services, including detailed IT skills to cover transit and tolling. This resulted in improved support coverage of key IT services and eliminated technical skills gaps that had accumulated over the years.

Successfully ran five IT projects from beginning to end that ranged in budgets from 300K to 2 million.

Deployed sophisticated technology to integrate 2 agencies’ aging IT environments, including email, file, and financial systems, resulting in moving to single helpdesk ticketing, backup/recovery, and integrated data warehouse solutions and implementing a single CRM tool.

Reviewed and managed multiple 3rd party vendor contracts supporting transit and tolling services, saving ~$3-400K by negotiating with key vendors.

Successfully deployed CRM tool for customer service center, which is now used by customer service to provide support to Georgia’s toll users.

Rolled out enterprise document management/sharing tool, which is now used daily between 2 agency departments and external 3rd parties.

Successfully upgraded aging tolling network infrastructure, which resulted in increased network performance and uptime.

Successfully deployed next generation firewalls (Palo Alto Networks) across two agencies and remote sites. A total of five pairs of next generation firewalls were setup and configured leveraging, IPS, URL filtering, User ID/Application ID next generation features, sandboxing technology, and secure remote access to the internal network.

Successfully deployed IT infrastructure to new transit facility on time and on budget. Facility is now functioning at optimum performance level with an increase of transit staff efficiency in performing daily business operations.

Saved the state over $1 million by negotiating pricing for new products and services and by working with multiple vendors to let them compete on pricing for the goods and services needed for this project.

GEORGIA DEPARTMENT OF EDUCATION, Atlanta, GA 2010 – 2015

Network/Security Engineer

Performed as main contact point for all K-12 school districts and counties for dealing with security breaches, denial of service attacks, email blacklisting due to SPAM, and illegal copyrighted material downloads. Implemented, maintained, and integrated corporate WAN, LAN server architecture and administered network security hardware and software. Enforced network security policy and complied with external security audit requirements and recommendations. Performed network security needs analyses and contributed to hardware and software design, integration, and installation. Analyzed, troubleshot, and corrected network problems remotely and onsite. Maintained and administered perimeter security systems, including firewalls and intrusion detection systems.

Redesigned and upgraded aging application delivery controller environment to support expanding web-based application deployment for all of Georgia’s K-12 school districts, improving end-user experience and adding security controls to comply with Family Educational Rights and Privacy Act (FERPA) recommendations.

Successfully ran seven IT projects from beginning to end that ranged in budgets from 150K to 5 million.

Redesigned and upgraded aging DNS, DCHP, IPAM enterprise solution for Department of Education (DOE) and 3 state schools, resulting in DOE eliminating denial of service attacks, an ongoing problem.

Created and developed DOE and 3rd party documentation for using secure remote access server and transfer service.

Successfully deployed next generation firewalls at main offices, the DOE data center and at three state schools. A total of five pairs of next generation firewalls (Palo Alto Networks) were setup and configured, IPS, URL filtering, User ID/Application ID next generation features, sandboxing technology, and secure remote access to the internal network.

Supported IPsec and SSL VPN secure remote access using Cisco ASA and Palo Alto Networks.

Supported WAN acceleration using Riverbed Steelhead appliances.

Supported web content filtering and data protection using Websense.

Saved the state over $800K by negotiating pricing for new products and services and training for multiple vendors to compete in pricing for upgrading hardware, software, and support on the agencies current environment; vendors incorporated these for a much reduced price, which in turn saved DOE money.

IBM, Atlanta, Ga 2009 – 2010

Senior Technical Services Professional

Provided Tier 3 support to 13 agencies for secure remote access, directory services, email, certificate services, and anti-spam/anti-phishing services, plus SSL-VPN and IPsec VPN to provide secure access to applications and services.

Designed and deployed remote access solution for 3 projects (DHS-MHDW, SAO-Hyperion, GBI-CJIS), increasing efficiency of DHS, SAO, and GBI to provide technical support to the public.

Developed troubleshooting and support documentation for Tier 1 and Tier 2 AD and Exchange support, increasing efficiencies and reducing call times for end user support for the two teams.

Designed and deployed new group policies across 13 agencies for 3rd party support (IBM, AT&T, Dell), which improved technical support methods.

Administrated and supported IPsec and SSL VPN using Juniper and F5 technologies.

Administrated and supported F5 application delivery controllers.

Supported secure remote access using MS terminal Services and Citrix.

GEORGIA TECHNOLOGY AUTHORITY (GTA) – STATE OF GA, Atlanta, GA 1999 – 2009

Network Engineer – Design & Engineering (2005- 2009)

Performed as Senior Network Engineer focusing on infrastructure and security design.

Designed, engineered, and deployed several successful state-wide projects for multiple state agencies that ranged in budgets from 150K to 1million.

Developed training courses and materials for several projects to specifically target operational support needs.

Created requirements and troubleshooting documents for Tier 1 and Tier 2 operational support staff.

Designed incident management workflow charts for operational support mangers.

Successfully engineered and deployed a secure remote access system for multiple agencies leveraging, SSL VPN concentrators, IPsec site to site VPN appliances, and terminal services.

Worked with management on developing sales slicks for account managers.

Worked with billing department to integrate data with directory accounts to streamline processes.

Saved state over $500K by negotiating pricing for new products and services and training for multiple vendors to compete in pricing for upgrading hardware, software, and support on agencies current environment; vendors incorporated pricing for a much reduced price, which in turn saved GTA money.

LAN Engineer – Client/Server MS BackOffice (2003 -2005)

Architected and successfully deployed MS SharePoint for document collaboration and management for Georgia Technology Authority, State Accounting Office, Department of Community Health, and the Department of Juvenile Justice.

Developed operational standards on patch management and deployment for several state agencies.

Architected and deployed MS’s SMS 2.0 and 2003 for software distribution, hardware inventory, software inventory, and patch distribution for several state agencies.

LAN Engineer – Application Packaging and Deployment (2001 – 2003)

Developed and designed process to successfully transition from Novell ZenWorks to Windows MSI software packaging technology.

Designed and successfully deployed MSI application packaging for several state agencies.

Developed processes for Tier 2 administrative staff to support MSI application deployments for several state agencies.

Designed training documentation on supporting MSI application packaging and deployments.

DEPARTMENT OF ADMINISTRATIVE SERVICES – STATE OF GA, Atlanta, GA 1999 – 2001

LAN Administrator

Performed as Lead Citrix administrator for the Department of Human Resources/Family and Child Care facilities in all 159 counties.

Provided state-wide client/server support for over 400 servers and over 5,000 workstations.

Assisted in the rollout of a new contact management software for the department of family and child services.

CAREER BLAZERS LEARNING CENTER, DUNWOODY, GA. 1997 – 1999

LAN Administrator

Administered network using Windows NT 4.0. Managed Internet/Intranet connectivity using IIS 4, and Proxy Server. Oversaw Desktop management using LANDesk Manager. Handled mail administration using Exchange 5.0/5.5 and Outlook client. Developed reports using Access 97, Excel 97, and SQL 6.5. Installed and configured various software applications. Managed networked printers (HP) and hubs (3com). Managed (2) ISDN lines for internet access.

GALAXY EXPOCONNECT – FREDERICK, MD 1994 – 1997

Application/Desktop Support

Set up, configured, and troubleshot workstations. Developed reports using dBase 3+ and FoxPro 2.5. Provided desktop support for multiple OS platforms. Installed and configured printers, hubs, routers, repeaters, and various software applications. Set up information kiosks, message centers, and product locators. Repaired broken equipment.

TECHNOLOGY EXPERIENCE

Firewall, Intrusion Prevention, and Network Access Control (Cisco, Palo Alto Networks, Extreme Networks)

Secure Remote Access using SSL VPN/IPSec VPN (F5/Juniper/Palo Alto Networks)

Routing and Switching Infrastructure (Cisco, Extreme Networks)

Wireless Network Infrastructure (Cisco, Xirrus, Extreme Networks)

Authentication/Directory Services (AD)

Wide Area Network Acceleration (F5, Riverbed)

Application Load Balancing (F5)

Two Factor Authentication (RSA)

Domain Name Services, Dynamic Host Configuration, and IP Address Management, and Denial of Service Protection (Infoblox, Efficient IP)

Terminal Services (Citrix, Windows, VNC)

Vulnerability and Penetration Testing (SAINT)

Collaboration/ Document Mgt. (MS SharePoint)

RADIUS (FUNK, IAS, Cisco ACS)

Certificate Management (Transport, PKI, Digital Credentials)

Network Performance Management (Riverbed, UpTime, Plixer, Extreme Networks)

Security Information and Event Management (Cisco MARS, NitroSecurity, eIQ Networks, QRadar)

EDUCATION

VENDOR PRODUCT TRAINING

F5 FirePass SSL VPN

F5 Big-IP Load Balancer

Cisco MARS

Riverbed Steelhead WAN Administrator

Riverbed Cascade Administration

Palo Alto Networks Firewall Administrator

Extreme Network Systems Administrator

IBM Qradar SIEM Administration

SAINT Security Suite Administration

Infobox DDI Administration

eIQnetworks SIEM Administration

CAREER BLAZERS LEARNING CENTER, Atlanta, GA

Cisco CCNA

Microsoft MCP

Microsoft MCSE

Novell CAN

Novell CNE

CONTROL DATA INSTITUTE, Atlanta, GA

Micro Computer Operations Specialist Certification

Data Management Administrator Certification

FRESNO CITY COLLEGE, Fresno, CA

Major: Biology & Math

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