HR Director

Rosa Maria H. Fernandez-MANALO

************@*****.***; www.linkedin.com/in/rfmanalo

Unit 2505 Iris Tower, Tivoli Garden Residences, Coronado Street, Barangay Hulo, Mandaluyong City, Philippines

Mobile (63-917-***-**** Duo (63) 2-618-5535

Human Resources Director

Over 23 years of experience in Human Resources, of which 13 years in a management role, including 9 years as a Director of HR. I developed my expertise in HR from from various industries, including Hospitality, Manufacturing and Consulting. Because I come from various industries, I bring with me best practices from these industries. My experience includes Corporate Human Resource Planning and Implementation of Systems (HRIS), as well as handling day-to-day operations, including HR shared services. I partner with the business leaders to bring more comprehensive and responsible HR services. I have developed an eye for process improvement, quality assurance and customer service. I have led and participated in multiple projects, implemented programs and introduced new ways of doing things in the company. I am passionate about developing people.

Highlights

Organization Design & Development Human Resource Planning

Compensation and Benefits

Development & Administration

Key Talent Acquisition

HRIS Design and Implementation Employee Relations & Communications

Performance Management Continual Process Improvement

Training Design and Development Job Evaluation Summary of Accomplishments

1. Pre Opened three properties for The Ascott Limited, namely Citadines Salcedo Makati (May 2014), Ascott Bonifacio Global City (November 2014) and Somerset Alabang Manila (July 2016) as part of the expansion program of the Company. Handled all HR requirements, including but not limited to recruitment and placement, compensation and benefits, OD, others. These property openings provided opportunities for over 100 temporary staff to become regular associates as well as new entrants into the industry.

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2. Member of the Executive Management Committee for the past 9 years which sets strategic directions for the company, including business and human resource planning.

3. Introduced developmental programs for hospitality associates in order to improve their skills and knowledge and to serve as a succession program. a. Pan Pacific Manila – introduced competency development program to enable butlers to acquire different knowledge and skills in different departments so that they may be promoted thru the ranks. Introduced the level of a Team Leader

(Supervisor) which help improve overall employee morale. b. Revived and strengthened the Supervisory and Management Development program for The Ascott Limited known as the Red Shirt program. As of December 2016, 64% of the graduates occupy managerial positions, while 45% of graduates occupy supervisory positions.

4. Improved Employee Satisfaction Scores

a. Pan Pacific Manila – 22% increase in satisfaction levels (out of 100%) b. The Ascott Limited - Overall Engagement Scores increased by 10 points. In an internal customer survey score, improved satisfaction ratings by 0.35 points out of a 5 point scale.

c. In both hospitality companies, reduced turnover by 10%. 5. Passed DOLE audits and won labor relations cases filed in National Labor Relations Commission (NLRC).

6. Under Luen Thai group (apparel and shoes manufacturing company) a. Was the first mover in HR to roll-out Corp HR programs in China. b. Helped design, develop and roll-out the company’s global HR Information System (HRIS) across the various manufacturing plants. c. Implemented the re-organization of various manufacturing companies of Luen Thai according to the major business processes.

d. Developed salary scales for the various companies. e. First foreigner in HR to manage the HR department of GJM in China. 7. Developed, reviewed and rolled out at four (4) Employee Handbooks and Codes of Discipline for HEALTHDev Institute, Building Care Corporation, Pan Pacific Manila and The Ascott Limited – Philippine Cluster.

8. Led Corporate Social Responsibility initiatives and partnerships in Pan Pacific Manila and The Ascott Limited.

a. In Pan Pacific Manila, the Youth Career Development Program trained out-of- school high school graduates to become hospitality professionals. Many are now part of the industry and have improved the quality of life for themselves and their families.

b. In The Ascott Limited, raised over PHP1M as assistance towards the rebuilding of a school in Tacloban, Leyte in partnership with World Vision. c. Became the biggest single institutional partner of Gawad Kalinga for Kusina ng Kalinga program, its feeding program. Raised over PHP1M for the program. 9. Established the range of HR functions in HEALTHDev Institute, an NGO in the health sector.

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Professional Experience

PH Cluster Director, Human Resource

The Ascott Limited February 2013 to January 2017

The Ascott Limited one of the world's largest international serviced residence owner- operator. The company operates award-winning brands namely, Ascott, Somerset, Citadines and The Crest Collection and Lyf. Ascott has been recognized by the World Travel Awards as the leading serviced residence brand in the Philippines. Director of Human Capital and Development

Pan Pacific Manila February 2008 – February 2013

Pan Pacific Manila is the first and finest Butler service Hotel in the Philippines. It is part of Singapore-based Pan Pacific Hotels and Resorts is a leading brand in Asia and the Pacific Rim and is part of Pan Pacific Hotels Group. Pan Pacific Manila has received several accolades including Philippines’ Best Business Hotel by the World Travel Awards.

Senior HR Manager

Building Care Corporation September 2006 to December 2007 Building Care Corporation is a group of companies leading in the provision of outsourced services in facilities management, security and allied services solutions for some of the most prestigious companies and communities in the Philippines. HR Assistant Manager,

Luen Thai Private Group of Companies November 2005 to May 2006 Luen Thai Private Group is a conglomeration of businesses involved in industries such as textile manufacturing, footwear manufacturing of big name brands, logistics, shipping, fishing, hotels, travel and tours, and real estate. It operates in Asia-Pacific and US.

Luen Thai Holdings Ltd. July 2001to October 2005

Luen Thai Holdings Ltd. is one of the biggest multinational garment manufacturing companies in the world. It is a million dollar supply chain partner of big name apparel brands in the US, Japan and Europe (such as Polo Ralph Lauren, Liz Claiborne, A&F, Esprit, FR, and many others).

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• HR Account Manager, Dongguan Luen Thai Garment Company, Ltd., China October 2004 to October 2005

• Acting HR Manager, GJM Garment Manufacturing Company, China, August to December 2003

• HR Specialist, HR Officer, L&T International Group Phils., Ltd., Philippines, July 2001 to September 2004

Accenture July 2000 to June 2001

Accenture is a global management consulting, technology services and outsourcing company.

• Team Leader, Organization Restructuring Implementation Assistance Project for the Philippine Health Insurance Corporation (January to April 2001)

• Project Analyst, Performance Management Project ITS Full Roll-out Acceleration Program, Bureau of Internal Revenue (August to November 2000) University of the Philippines, Diliman June 1999 to May 2000 University of the Philippines, Manila January to March 1998 University of the Philippines is one of the top universities in the country.

• Instructor of introductory psychology and social science courses. Human Resources Officer

HEALTHDev Institute July 1995 to September 1999

HEALTHDev Institute is a non-government organization involved in the provision of alternative health care solutions to the academe, rural and urban poor/ depressed communities.

Freelance Researcher for the Health Sector 1993to 1999 Academic Qualifications

University of the Philippines, Diliman

Master of Industrial Relations, 1996

Diploma in Industrial Relations, 1995

Bachelor of Arts in Psychology, 1993

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Human Resources Center, Ateneo de Manila University Diploma in Human Resource Development, 1995-1996

Professional Training

Neuro Linguistic Programming, September 2015; 7 Habits of Highly Effective People, August 2014; Capitaland Immersion Program, May 2013; Pre-opening Process (POP) HR Training, March 2013; POP Certified, May 2014, The Ascott Limited Retaining Clients thru Great Customer Service, People Dynamics, Inc., January 2012 Coaching for Success, Benchmark Consulting, June 2011 Philippine Accounting Standard on Retirement Fund, Actuarial Advisers, 2009 Fundamentals of Job Evaluation and Salary Structure Development, Watson-Wyatt Worldwide, April 2007

Effective Performance Coaching, September 2005; Advanced People Handling Skills, October 2005, Guthrie Jensen Consultants, Inc., Manila Leadership Management Training, July 2005; Salary Administration, August 2005 China Recruitment and Retention, September 2005, Dongguan Luen Thai Garment Company, China

Seven Habits of Highly Effective People, L&T International Group Philippines, Inc., November 2001

Coaching in the Workplace, February 2001; Issue-Based Problem Solving, August 2000 Pyramid Principle Course, August 2000; Client Value Drivers, August 2000; Communication Planning, August 2000; KX 4.0 Using the Knowledge Exchange, August 2000, ACCENTURE, Manila, Philippines

Organization and Human Performance Readiness School, ACCENTURE, Illinois, USA, September 2000

Professional Affiliation

Association of HR Managers in the Hospitality Industry Member since 2008

President 2010-2011

Mabuhay Awards Chairman 2008

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Volunteer Work

Gawad Kalinga - Kusina ng Kalinga, 2015 to 2017

World Vision, 2013 to 2015

UNICEF/ Laura Vicuna Foundation – Youth Career Development Program, 1998- 2011

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