Quality Assurance Test Cases

Mila Altberg

Staten Island, NY ***** ● 917-***-**** ● ****.*******@*****.***

Executive Summary

Quality Assurance Manager

Manage QA and UAT testing

Manage process improvement during transition from waterfall to Agile delivery model

Manage multiple QA teams on-shore/offshore to support Business Process Automation portfolio

Provide Estimations, scheduling, resource planning and status reporting for QA support

Deliver Master Test Strategy for overall projects

Review and approve critical deliverables such as Test Plan, Test Scenario, Test Summary Reports

Provide QA sign-off for Production Implementation

Represent testing in Release Management and provide critical inputs for Go/ No-Go

QA Governance to multiple vendors to ensure quality

Ensure all QA artifacts meet compliance & audit requirements

A proven record of professionalism and relationship development

Positive attitude and willingness to overcome the challenges

Core Competencies

System Testing

Automation Tools

Functional Testing

Integrational Testing

Regression Testing

Test Planning / Strategies

Test Plans / Test Cases / Test Scripts

Test Documentation / Reporting

Test Plans / Test Cases / Test Scripts

SQL Skills

User Acceptance Testing

Web-Based Application Testing

Testing Execution

Root Cause Analysis / Defect Management

Software Development Life Cycle (SDLC)

Software Quality Management

Cross Functional QA Programs

IT Infrastructure

Agile & Waterfall Development Environments

Project Management

SCRUM Master

Technology Summary

Software: MS Office – Word/ Excel / Access / PowerPoint / Visio, SnagIT, QTP 11; HPQC; ALM; JIRA; JAVA, HTML, XML.

SQA Suite 5.1/6.0/6.1, Adobe Acrobat, RDMS, PhotoShop/InDesign, SAP; MS SQL Server, Internet Explorer 6.0/5.5/5.0, Netscape Navigator and Communicator, DB2/SQL, SPUFI, Peregrine Service Center

Platforms/Operating System: PC, Mainframe, RDMS, Windows 7, Unix

Accomplishments

Created automated status reporting to improve consistency, quality, and report generation time, reducing turn-around from three hours per day to fifteen minutes.

Applied Lean best practices to reduce the required number of test cases by minimizing duplication.

Extensive knowledge of the insurance business enabled to diagnose, troubleshoot and follow up throughout resolution of the issues.

Manage the project on multiple platforms including interfaces, data conversion programs, and have used multiple software tools for creating forms and reports.

Professional Experience

Everest National Insurance, Liberty Corner, NJ 06/2016-current

QA Manager (contract): Financials and Litigation projects for Underwriting, Claims for P&C & Workers Compensation LOBs

Manage and plan work activities for a team of both employees and onshore and offshore contractors who are responsible for delivering various testing activities.

Provide oversight for QA involvement on various IT projects underway and planned using Waterfall and Agile development methodologies.

Collaborate with IT leaders to provide leadership for planning, developing and implementing information technology initiatives across all areas of the organization.

Define testing risks and mitigation strategies and implement accordingly.

Define testing approaches and methods. Implement industry leading QA practices.

Collaborate with QA leaders in other business units to develop company-wide processes and metrics.

Ensure company SDLC guidelines and quality assurance standards are followed and maintained. Review documentation across projects to guide others as to adherence of guidelines and standards.

Lead others in improving test strategy by recommending, developing, and implementing improvements to test plans and cases for future project reuse. Communicate and provide training on changes across the quality assurance organization.

Update existing Standard Operating Procedures (SOPS) and recommend, develop, and implement new SOPs on complex operational activities.

Interact with technology staff across Development, Operations, Architecture, Infrastructure, Support, Product Management and Portfolio Management.

Compile, analyze, and report testing metrics. Assist in implementing improvements to testing identified through analysis of testing metrics.

Lead peer reviews of test documentation and output and guide and monitor the testing activities of team members.

Execute testing, validate test results, analyze and report discrepancies.

Collaborate directly with the IT leadership team to identify, recommend, develop, implement, and support cost-effective technology solutions to business problems.

Maintain and establish QA metrics which measure effectiveness. Takes prompt action to close gaps.

Effectively manage detailed resource plans, forecasts and expertise needs of internal and external resources; contribute to planning of strategic skill mix decisions.

Mentored and trained company staff in UAT methodology

Direct teams and provide leadership guidance in the troubleshooting and analysis of operational problems to seek prompt resolutions.

Manage vendor relationships, while ensuring effective integration, as needed, into overall IT capabilities.

Budget and manage financial plans as directed, while maintaining an awareness of industry benchmarks to serve as a basis of comparison.

Provide subject matter expertise in quality control for the functional infrastructure project streams

Identify and implement improvements in the quality control and improvement mechanisms that have an impact across streams

Interviewing SMEs from other business groups

Manage and respond to Software Quality Assurance issues with related groups such as Development, Database, Integration, and Customer Support.

AIG, New York, NY 02/2010-06/2016

QA Manager (2010 – 2016)

Led QA strategy, execution and development of QA standards and best practices for underwriting and claims systems in P&C LOB.

Established the team’s performance parameters by creating and implementing quality assurance metrics.

Collaborated with interdepartmental teams to achieve ongoing quality improvement processes in all test environments including System Acceptance Testing, QA, System Regression, UAT, and Production.

Planned and documented testing for large scale projects, applying SQL and Web services testing skills.

Promoted knowledge sharing activities among team members, partners, and producers.

Applied and collected metrics to demonstrate test program effectiveness.

Ensured accurate and timely defect tracking, reporting, and resolution using ALM app.

Worked with subject matter experts to define testing requirements on different projects.

Established policy for product documentation and provided documentation review before release to customers.

Supported disaster recovery and the development of the business continuity plan.

QA Lead Analyst (1998-2010)

Developed functional specifications, project documentation, established the QA environment and wrote software configuration management documents.

Performed systems testing using multi-tiered client/server architecture.

Responded to quality assurance issues with operating groups including Development, Database, Integration, and Customer Support, to identify and resolve defects.

Gathered requirements and testing documentation, including business requirements documents, test plans and test cases, data mapping, and data dictionary for a range of applications.

Produced metrics from Application Lifecycle Management for a comprehensive approach to development, configuration, deployment, release, test, quality, integration, and requirements management.

Produced metrics by applying pivot tables and macros using MS Excel.

Conducted disaster recovery testing by preparing business requirement documents, test plans, test cases, and test scripts.

Coordinated business continuity plan exercises and disaster recovery support.

Prepared project status reports and metrics for PMO in preparation for audits.

DMR TRECOM, New York, NY 01/1997-02/1998

QA Analyst – Lewco Securities, AT&T, Sprint, AIU, Preferred Mutual

Analyzed business requirements and performed QA testing for payment and billing services applications.

Designed a front-end application using VB 5.0, MS SQL Server 6.5 for the back-end.

Performed troubleshooting, User Acceptance Test and Site Acceptance Test protocols, using mainframe platforms.

Education

Bachelor of Science, Civil Engineering

SCRUM Master certification

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