Human Resources Manager

Rhonda Coates

*** ****** ******* ****, ******, NC 27503 919-***-**** ********@**.**.***

Profile: HR Business Partner, Training/Organizational Effectiveness Manager

Strategic Partnerships • Organizational Development & Change Management • Employee Engagement

Trusted, strategic, and insightful HR Business Partner and Training/Organizational Effectiveness Manager with 20+ years of success and contributions in a matrix environment. Recognized as a true people person and expert change agent who has an innate ability to connect with all types of personalities from front-line staff to C-level executives and tackle any project with vigor to produce desired results.

•Keen understanding of business with expertise in HR strategy, employee relations, organizational change and design, leadership development, performance management, and culture change. Balance big picture strategy and work across all levels to drive business processes and achieve organizational effectiveness and performance excellence in any business unit.

•Key resource liaison, advisor, and partner to executive management and business leaders to deliver best in-class training programs and services aligned with business needs, and grow overall business effectiveness and results.

•Achieve tremendous results through collaboration with all corporate levels. Strong knowledge of HR policies, processes, procedures, and legalities governed by FMLA, ADA, EEO, and AA.

•Decisive leadership, critical thinking, and problem-solving competencies with experience providing key project leadership and managing complex projects to meet needs of business, as well as supporting business reorganizations and downsizing efforts.

Core Competencies Include

Corporate Restructuring & Integrations – Staff Recruitment, Hiring & On-Boarding – Organizational Development

Employee Retention & Culture Change – Employee Relations, Engagement & Diversity – Business Mediation

Counseling & Advising – Program & Project Management – Performance Measurement – HR Risk Management

Conflict Resolution – Best Practices – Regulatory Compliance – Team Leadership, Training & Collaboration

Cross-Functional Communications – HR Metrics Recording & Reporting – Process & Productivity Improvement

Professional Experience

Independent Worker – Human Resources Consultant (2016-Present)

Home Setting

Key contributor as an independent Human Resources Consultant for various clientele. Make assessments; provide counsel on key HR matters and produce desired results.

GlaxoSmithKline, Inc. – Senior Human Resources Manager (2011-2016)

British Pharmaceutical Company Headquartered in Brentford, London

Partnered with leadership and unit heads; diagnosed, consulted, strategized, and resolved a myriad of HR and business specific issues. This included, but was not limited to, reorganizations, downsizing, redeployment, and expansion activities from conceptualization through execution to produce desired results. Directed a number of performance and change management matters, as well as training programs, talent/succession planning, organizational effectiveness, and employee relations issues for all employee groups.

Traveled as required for special projects and programs in an entire region or area working with staff at all levels and positions; served as a project lead and HR mentor for management up to VP level and facilitated customized trainings as needed.

Identified appropriate organizational development modalities through consultation with management leading to successful facilitation.

Rhonda Coates Page 2

GlaxoSmithKline, Inc. – Senior Human Resources Business Partner (2003-2011)

British Pharmaceutical Company Headquartered in Brentford, London

Began role as a 14-month rotational project and rapidly promoted to a permanent position charged with full-scale organizational design and development as an HR Project Lead for the 2004, 2006, and 2008 field sales expansions. Designed and managed the entire on-boarding program for management. Facilitated organizational design and execution of Marketing and home office support functions. Updated and reported on key Human Resource metrics that included turnover and terminations via reporting tools on the HRMS database.

Partnered with leadership and developed, implemented, and trained staff on a “HR Gadget” that was an on-line tool dedicated to ensuring consistency of HR practices, processes, and procedures for Sales and Marketing Management.

Created, launched, and directed the VAX Mentor Program that aligned key talent with a management mentor and facilitated the evolution of a most successful program that was accepted as a corporate standard.

Administered StrengthsFinder to 450 field sales management and teams; performed individual, regional, and area analysis on organizational effectiveness execution and program engagement.

Designed and implemented the VAX Talent Tracker for easy identification and tracking of key talent within the business unit that supported future placement opportunities, potential rotations, and succession planning.

Commended by Sales Leader for key contributions to evolution and change within the organization through Emotional Intelligence Model, StrengthsFinders, and performance management.

EARLY ROLES with GlaxoSmithKline as a Senior Human Resources Manager (Project Lead who facilitated the 2002 reorganization design across 2 campus locations affecting 400 employees); Organizational Effectiveness Manager (designed HR strategy and directed merger activities for SKB/GW home office, new product planning, and administrative business units for 850 into a single dual campus business unit with multiple departments); Manager, Recruitment and Talent Acquisition (developed department and staff for U.S. Pharmaceuticals Talent Acquisition and Recruitment Department); and Human Resources Generalist.

Education & Technical Proficiencies

Bachelor of Science, Human Resources Management

LaSalle University

Certifications:

Applicable Skills: Organizational Development Certificate

Emotional Intelligence (Coach)

Real Conversations (Coach)

Operational Excellence

StrengthsFinder (Coach)

Change Management (Coach)

Advanced Neuro-Linguistice Programming (Coach)

Matrix Management (Coach)

Organizational Design

Personal and Team Resilience (Coach)

Adult Learning Dynamics

Diversity & Inclusion

Project Planning

Critical Thinking

Methodology of Training Effectiveness

Technical Proficiencies:

MS Office Suite (Word, PowerPoint, and Excel)

HRIS Systems: PeopleSoft and Workday

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