Customer Service Office

FELICIA REED

P.O. Box ****** Chicago, IL ***** 773-***-**** ******@***.***

A position in the field of accounting leading to managerial responsibilities

Skills

Over 20 years of mail processing, customer service, sales and cashiering experience

Ability to work independently or as part of a team

Outstanding record-keeping experience

Fast paced and eager learner

Excellent communication and time management skills

Over 15 years of Passport and P.O. Box Clerk experience

Knowledge with Microsoft Word and Excel

Work Experience

Wright College Humboldt Park Chicago, IL

Front Desk Clerk 11/2016 to Present

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers and answer telephones, direct calls, and take messages.

Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

Compile, copy, sort, and file records of office activities, business transactions, deliver messages, run errands and other activities.

Harold Washington College Chicago, IL Math Department Clerk 02/2016 to 05/2016

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers and answer telephones, direct calls, and take messages.

Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

Compile, copy, sort, and file records of office activities, business transactions, deliver messages, run errands and other activities.

Payroll Clerk 10/2015 to 12/2015

Operated office machines, such as photocopiers, scanners, and facsimile machines.

Compiled, copied, sorted, and filed records of office activities, business transactions, ran errands and other activities.

United States Postal Service Chicago, IL

Sales and Service Associate (Customer Service Associate) 11/1993 to 09/2013

Kept money drawers in order, cashed money orders, recorded and balanced daily transactions.

Weighed letters and parcels, computed mailing costs based on type, weight, and destination, and affixed correct postage.

Accepted passport applications, rented and distributed mail to post office boxes.

Obtained signatures from recipients of registered or special delivery mail and registered, certified, and insured letters and parcels.

Sold and collected payment for products such as stamps, prepaid mail envelopes, and money orders.

Completed forms regarding changes of address, theft, loss of mail, or for special services such as registered or priority mail.

Sorted incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.

Put undelivered parcels away, retrieved them when customers came to claim them, and completed any related documentation.

Received letters, parcels, and placed mail into bags and transported mail from one work station to another and closed units at end of day.

Education

Harold Washington College Chicago, IL Associate in Applied Science: Concentration in Accounting Expected 08/2017

Harry S Truman College Chicago, IL

General Education Diploma 01/2016

CERTIFICATIONS/LICENSES

Harold Washington College Chicago, IL

Basic Accounting 05/14/2016

Volunteer Experience

Volunteer, Church Clerk and Nurse, Chicago, IL, 07/2012 to Present

Contact this candidate