Customer Service Project

TROY B RICHARDSON

*** **** **

Lancaster, KY ****4

*************@*****.***

EDUCATION

Thomas Jefferson School of Law

LLM - Master in Law in (International Taxation & Financial Services)

Daffodil International University

LLB - Law – Common Law & International Law

Eastern Kentucky University

Sociology (Baccalaureate Degree)

EXPERIENCE

R & R PLUMBING, LLC. (FAMILY OWNED BUISNESS)

www.rnrpl.net

(Owner) 05/1999 – Present

Supervision of employees within the company, including task organization and

work distribution for project duration.

Estimation of all commercial projects. Projects would vary from $50,000 to $1 million.

Engineered cost savings on each project.

Negotiated all Change Orders associated with each project.

Maintain time schedules on every project, ensuring that all phases of

installations are meeting in accordance to company procedure.

Oversee all budgeting: supplies/materials, payroll, overtime, (PVO’s)

Purchase variance orders, and general ledger.

Responsible for customer service issues, proper engineering of all plumbing

equipment, and to ensure that all projects have been completed in a

professional and timely manner.

UNITED STATES ARMY

(Infantryman) 12/90 – 09/93

Rank of discharge – (E-5) Sergeant

Type of discharge – Honorable Discharge

SKILLS & HIGHLIGHTS

Advanced speaking and writing ability in Spanish.

Managed high-volume, high-pressure multi-million-dollar construction

projects for such companies as Kroger, Inc., Wal-Mart, Inc., Frei Resources, & Target, Inc.

Hold a MFP (Master Financial Planner) certification and in addition I teach classes for the

Kentucky Building, Housing, and Construction Division for continual educational classes.

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