Marc E. Gonick
**** ********* **. *** *******, LA 70118
Mobile: 504-***-**** ac19u5@r.postjobfree.com\
LinkedIn: http://www.linkedin.com/in/marcgonick
Candidate: Senior-Level Sales, Development, Operations Leadership Positions
Multi-Unit Sales Management Client Relations Successful Corporate Experience
Proven Business Development Project Management Strategic Planning & Marketing
National & Regional Leadership Business Management Skills Contract & Vendor Negotiations
Team-Building & Leadership Skills
VIP Key Account Management
New Business Development
High Impact Marketing Strategies
Strategic Market Positioning
Forecasting & Budgeting
Business Communication Skill Set
Brand Awareness / Image Building
Market Research & Analysis Skills
OVERVIEW Skilled in business relationship development and creative marketing, conducting presentations, developing product-specific marketing plans, increasing revenues despite challenging financial conditions, managing budgets, instituting growth strategies, creating innovative programs, motivation, supervision, training, and development of staff, strategic planning, and designing successful strategies to target specific markets. Timely completion of high-profile projects. Skilled in leveraging Access, Excel, Power Point, Word, Share Point, Oracle, QuickBooks Pro, and Sales Force to accomplish company objectives.
Professional Experience
Business Development Manager; 2014 to 2017
Julius Meinl, N.A.; New Orleans, LA (2016-Present) / Hulcher Services, Inc.; Port Allen, LA (2014-2016)
Heavily recruited as Business Development Manager for Meinl, a 150-year old, premium European coffee, as part of their North American business launch, with accountability for leading all sales and operations in the Gulf Coast region.
Successfully opened new accounts, developed strategic business plans, conducted extensive coffee training, directed Louisiana distribution networks, and managed the equipment service program.
Acquired and developed a new Texas distributor network as part of Phase II of the U.S. expansion. Exceeded all established sales expectations and responsibilities and retained 100% of accounts acquired through superior customer service.
As Business Development Manager for Hulcher, marketed Emergency Recovery Services and scheduled maintenance services to major corporate Railroad and Industrial customers. Conducted extensive market research.
Developed state of the art training materials and trained 5 new Business Development Managers. Drove profitability via strategic planning, service line launches, and solving complex customer issues.
Area Sales Manager; 2013 to 2014
PosiGen Solar Solutions; New Orleans, LA
Competitively selected as Area Sales Manager for a leading regional alternative energy firm. Provided leadership and vision for 12 Sales Reps selling solar programs for a $28 million business, driving visibility of solar energy in the community.
Conducted weekly, monthly, and formal Annual Performance Reviews of the Sales Team. Direct authority to hire and train new sales reps, surpassing the previous company sales record by 198 sales.
Developed and implemented a new “Adopt-an-Organization” referral program generating a constant stream of program sales benefiting both PosiGen and community organizations.
Restaurant District Manager / Restaurant General Manager; 2012 to 2013
Strategic Restaurants / Yum, Inc.-Taco Bell Restaurants; New Orleans, LA
Served as multi-unit Manager for the operational success of 7 Burger King franchise restaurants overseeing strategic planning, sales, staffing, guest service, profit goals, food safety, and quality standards.
Inherited 5 of 7 underperforming restaurants, successfully increased the Sales and Profitability of District restaurants by 30% and improved Guest Survey Scores of the district by 25%.
Restaurant General Manager for Yum Brands (Taco Bell Restaurants), recruited, trained, and supervised 5 talented managers and the daily performance of 35+ employees.
Increased sales and profitability by 23% by enforcing company standards, recognizing good performance, disciplining poor performance, changing restaurant culture, and developing managers to be leaders.
Marc E. Gonick Résumé, Page 2
Professional Experience (continued)
Business Development / Account Services Manager; 2000 to 2011
Starbucks Coffee Co.; Seattle, WA / Memphis, TN / Chicago, IL
Accountable for Sales for 65 new and existing Foodservice accounts, equipment installation & repair, extensive coffee training, and quality assurance. Provided technical support to 4 Sales Managers. Received 4 ‘Bravo’ Awards.
Managed 7 of the region’s 25 Key Accounts totaling $1.3 million, including the company’s largest Foodservice account. DM relationship with 33 Barnes & Nobles. Achieved 100% of Annual Sales Goals & Account Retention Rate of 95%.
Served as Foodservice Finance & Operations Support Manager for Seattle Coffee Co. (acquired by Starbucks), supporting 22 Foodservice divisions, with direct accountability for P&L review and analysis, as well as Rebate & Credit programs.
Identified and recouped expenses equivalent to 10% of the annual Foodservice budget incorrectly charged to the company and reclassified over $75,000 in miscoded P&L entries. Maintained a company fulfillment rate of 99.4%.
As Customer Service Manager, directed a 16-person department and served as point of contact for all Customer Service communication between the 6,800+ accounts and company units, as well as the company’s E-business division.
Hired as Wholesale Operations Manager, overseeing installation and repair of all company-owned equipment for 6,800+ U.S. accounts, overseeing a 10-person team delivering coffee products to wholesale and café customers in Seattle.
Previous Positions
Production & Small Plant Manager; 1999
Trim Systems; Seattle, WA
Processing / Distribution / Manufacturing Supervisor; 1995 to 1998
Ethicon, Inc.-Johnson & Johnson / T.J. Maxx; Worcester, MA / San Angelo, TX
Military Service & Leadership
Captain / Military Intelligence; 1985 to 1995
United States Army; U.S. & Overseas
Positions: Company Commander, Logistics & Budget Office, Operations Officer, Community Relations Officer, Instructor.
Multiple U.S. Assignments & Overseas Service, Multiple U.S. Army Service Ribbons, Top Secret/SCI Security Clearance.
Accountable for staffs of 230+ and property, equipment & supplies valued at $225+ million.
Community Activism
Knights of Columbus - former Grand Knight, District Deputy, & Washington State / Tennessee State Chairman
Habitat of Humanity Volunteer
Hope House Children’s Advocacy Center - Board of Directors
Catholic School Board Member
Youth Soccer Coach
Kansas City Barbecue Society - Certified Master Judge
Memphis Barbecue Network - Certified Judge
National Barbecue Association
Educational Background
Bachelor of Arts (B.A.) Degree; 1985
Syracuse University; Syracuse, NY
Major: Political Science Scholarship: Army ROTC Scholarship Activities: NY State Under-25 American Baptist Assoc. Representative
Postgraduate Studies; 1991 to 1992
University of Oklahoma; Norman, OK (distance learning while in Korea)
Major: 12 Credits toward Master of Public Administration Prerequisites
Continuing Education; 1998 to 2010
Fundamentals of Selling Skills
Fundamentals of Selling Skills II
Sales Principles
Situational Leadership
7 Habits of a Highly Successful Manager
High Performance Work Teams, Managers & the Law
Immersion Coach / Mentor Program