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Customer Service Developer

Location:
New York, NY, 10017
Salary:
$55 per hour
Posted:
September 12, 2017

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Resume:

VAMSI ARIKATLA email:ac19qg@r.postjobfree.com

Sr. PHP/ DRUPAL Developer phno:508-***-****

PROFESSIONAL SUMMARY:

Having 7 years of experience in client-server web application development.

BACK END DEVELOPMENT:

Managed and maintained development of PHP backend for dynamic database websites.

Worked with MVC frameworks like ZEND, Code Igniter which are used for separate business logic from user interface to make code clear and easy file organization.

Experience in using PHP object oriented programming to write robust and re-usable code.

Knowledge in writing application level code to interact with third-party APIs.

Developed SQL queries to perform insert, update or delete operation on MySQL database.

Used PHP-MYSQL connectivity to access required data from database.

FRONT END DEVELOPEMENT:

Experience working on front-end web technologies like HTML5, CSS3, JavaScript, jQuery, Bootstrap.

Developed Page layouts, Navigation and presented designs and concepts to the clients and the management to review.

Used Ajax, JSON to send request to the server to check the functionality of the websites.

Working knowledge with responsive web design concepts to build responsive and cross browser applications.

Used jQuery plugins for Drag and Drop, Widgets, Menus, User interface and Forums.

CONTENT MANAGEMENT SYSTEM (CMS):

Involved in working with various Content Management systems such as Drupal and WordPress.

Expertize in all areas of Drupal including Views, CCK, Drush, Cron and Custom modules, worked closely with securing additional resources for the team.

Worked with a Creative Designer to build applications. Used including content types, features and extensive custom module development.

Worked on custom panels, Blocks, content types, and views for better look and feel of the application.

CUSTOMER RELATIONSHIP MANAGEMENT (CRM):

Analyzed and identified solutions for CRM applications.

Solved customer queries and generated ideas to improve customer's challenges and issues.

Building and Managing Personal Relationship with different Clients.

Keep record of all customer information, requirements and preferences.

Follow up on customer to ensure they are satisfied with product/thing received.

Designed and implemented custom CRM plugs-ins and workflows.

WEB SERVERS:

Worked with APACHE HTTP web server for windows, Linux, mac OS X which has ability to pick and choose various modules and to serve number of websites with virtual hosting.

Experienced with Microsoft’s IIS (internet information services) for windows.

DATABASE SERVERS:

MySQL server responsible for Database designing, development using stored procedures, triggers, views, joins.

Created DDL and DML SQL scripts for creation of Database objects.

Experience in performing Tuning, Query Optimization, Client/Server Connectivity and Database Consistency Checks using different utilities.

DEVELOPMENT TOOLS:

Worked with different IDE tools like Jet Brains PhpStorm, Brackets and Sublime.

Experience in Version Control Systems like GIT, Subversion.

worked with Agile software development methodology like Scrum.

Drupal Developer

NY Times, New York Feb 2016 – Till date

Description:

CRM application used in NY Times for customer relation management, which provides all types of services to their customers related to their subscriptions. Customer agent people assist their customers by verifying their credentials. The user can update, stop, resume and file complaints related to their home delivery and digital subscriptions. This application help customer agents to provide better service to their customers with less effort.

Responsibilities:

Created views functions, procedures using HTML, CSS, Drupal.

Worked on Drupal modules such as Taxonomy manager, Taxonomy display to organize the website content.

Customized the website with other contributed modules including tokens, PHP code, Tiny MCE, views and panels etc.

Creating modules to improve functionalities for administrators and users.

Worked on Backup and migration process of themes and templates.

Developed CRM technologies and help clients market their products effectively and communicate with all customers.

Prepared progress evaluation reports every week and presented an overview about the project's proceedings.

Managed CRM systems throughout the project lifecycle and ensured the project advanced as per the determined standards.

Updated and implemented required database information which involves writing complex queries to MYSQL database.

PHP Developer

Benchmark Education, New York Dec 2013 – Aug 2015

Description:

Benchmark Education owns waypoint outcomes, which provides learning and assessment software to educational institutions. This project E-learning can be helpful to students to take any course at any time. The user able to add student in a class, upload a file, add course, department and subject. My role is designing, building, and implementing new web pages, sites and educational portals for students to study online.

Responsibilities:

Worked with HTML, CSS, Bootstrap and jQuery, Ajax and PHP for developing rich user interface.

Customized the application using Cascading Stylesheet (CSS) to structure the input fields and buttons in PHP applications.

Developed web site functionality using PHP OOPS and custom MVC.

Involved in PHP session variables and cookies.

Used SMTP mail class of PHP for the users to send mail with suggestions. Extensive use of PHP mailer class.

Wrote Automated Unit test for new and Existing features with PHPUnit.

Created RESTFUL APIs using Zend framework and consumed with angular JS.

Built AJAX pages using PHP and created various asynchronous web applications.

Maintained complex PL/SQL packages and procedures used for data management.

Worked with the database schema design and normalization for database accessed by the procedural PHP Pages.

Drupal Developer

Remedy Health Media – Arlington, Virginia Jan 2012 – Nov2013

Description:

Remedy Health Media is a digital health platform which provides content, tools, real stories to patients and caregivers. It’s developing a web portal which allows to get the access from the medial representatives. we developed health care custom CMS - driven websites like Patents information, self-help group and Educational websites relating to medical fields like training websites and medical journals based on client’s requirements. It also allows patients to communicate with provider in a convenient online setting.

Responsibilities:

Development and designing of Drupal custom modules for implementing Oauth and REST API.

Developed contact Fill Application using Drupal and installation and integration of the Application online.

Developed a search engine for the users to navigate easily through the website.

Worked on Drupal integrations like LDAP, SSO, Web services, Multi-sites, Mobile Websites.

Diagnose and troubleshoot problems with existing e-health client sites, which are built in Drupal.

Publish stories, blogs, images, forums etc. using content management system in Drupal.

Implemented SEO based Drupal modules optimizing the search function all over the site.

Worked with Drush for extending abilities to manage Drupal.

PHP Developer

Cube Software - Hyderabad, India Oct 2010 – Dec 2011

Description:

Cube Software is a research and design oriented company with complete focus on client need. The customized solutions offered by Cube Software are designed and developed as per client’s requirements. This project is based on telecom related E-billings, customer care, web care and Provided technical support to customers and customer service department. Our project mainly based on building of client websites with WordPress and modify existing code as needed.

Responsibilities:

Developed web application within a LAMP environment that includes distributed web servers and a MYSQL database cluster.

Extensively used JavaScript for client side validation and jQuery for Animations and Graphics.

Wrote PHP code to interact with the third party JSON services to provide an easy to configure web service sever interface.

Experience with PHP-MYSQL connectivity to access data from database.

Created MYSQL stored procedures and functions for customer’s database module.

Created WordPress sites from scratch, developing themes, and plug-ins.



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