Email: ac18mz@r.postjobfree.com Mobile: 415-***-**** LinkedIn: au.linkedin.com/in/roshanghimire/

Roshan Ghimire

Summary

I am a multi-skilled hands-on IT Support Manager with over 9 years of IT Services work experience. Please check in my LinkedIn profile at au.linkedin.com/in/roshanghimire/ to view 24 professional recommendations by CEO, CTO, head of departments and my direct managers. My superiors call me “THE GO TO GUY” due to ability to perform and deliver during extreme conditions. I am a US Permanent Resident. Qualification

Bachelors of Information Technology Charles Sturt University 2010 Critical Skills

IT Infrastructure Management, Service Desk Management, Systems Administration, Citrix administration, Cisco Routers and Switch Administration, Windows (XP, 7, 8, 10), Macintosh, Print Service Management, Microsoft Office Products, Microsoft Exchange and various Cloud Email Administration, Project Management, Active Directory, Wired/Wireless Network administration, VOIP Support, VPN Support, Asset and Procurement Management, Data Centre Build, DNS, DHCP, NAS/SAN, ITIL, etc.,

Experience

IT Project Lead Roland Technology Group Mar 16 - Current Roland Technology Group, Inc. is an established IT Managed Services and Consulting Firm

Projects:

• Upgrade Quickbook Enterprise 2017: Upgraded from Quickbook enterprise 2015 to Quickbook Enterprise 2017.

• Email migration: Migrated email from Rackspace to Office 365 using Migrationwiz and Deployment Pro.

• Deploy Remote Desktop Services: Configured RAID, installed windows server 2012 R2, setup remote desktop services, installed Dynacom and other required software to be used by remote desktop users.

• Upgrade in house exchange 2010 to 2016: Upgraded in-house exchange 2010 to 2016 and migrated all mailboxes to new exchange.

• Migrate from Mxlogix to Fusemail: Migrated spam filtering from Mxlogix to Fusemail.

• Deploy Sophos Safeguard Easy 7.0: Installed and configured Sophos Safeguard Policy Editor.

• Deploy Newforma Info Exchange: Built new server for Newforma Info Exchange, installed and deployed Newforma Server roles and features.

IT Infrastructure/Support Manager A-MAX Auto Insurance Jul 15 - Mar 16 A-MAX Auto Insurance is an industry leader that specializes in providing low cost insurance to thousands of Texas residents and businesses

Project:

• Call Center Build – Put up a new call center solution on a new location. Project included provisioning new phone system, Chat system, computers, printers, IP Cameras, networking devices and training.

Responsibilities:

• Mentored an IT Support team of 5.

• Managed and established priorities for maintenance, design, development and analysis of entire infrastructure systems inclusive of LANs, WANs, internet, security and wireless implementations.

• Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.

IT Services Leader The Executive Centre Apr 12 – Jun 15 The Executive Centre is Asia's leading premium serviced office provider.

Projects

• Data Centre Build – Built a new data center, including coordinating resources, installing physical and virtual Email: ac18mz@r.postjobfree.com Mobile: 415-***-**** LinkedIn: au.linkedin.com/in/roshanghimire/ servers and managing the configuration of the networks

• Sales training: Promoted sales by offering BDMs sales training on pre-sales activities related to IT infrastructure.

• Asset Management: Audited all internal hardware and software. Made checklist to upgrades old hardware and checked license agreement and upgrades for software. Prepared quotes, negotiated pricing with suppliers and coordinated the purchasing process.

Responsibilities:

• Acted as the main point of contact for over 250 clients nationwide. Supervised IT Support team of 3.

• Identified and negotiated contracts with new vendors and increased service offering. Refined IT Services by creating IT monthly report and IT documentation.

Windows Implementation Engineer Discovery Technology Dec 11 – Apr 12 Discovery Technology is a popular IT Service Provider, providing various clients with technology solutions.

Projects:

• Project Virtualization: Reduced physical server maintenance cost by virtualizing using VMware.

• Project monthly report: Boosted individual machine health status deploying Kaseya management tool.

Responsibilities:

• Ensured availability and error-free operations of desktop systems, production and development servers and core network environment.

• Administered terminal server 2003, Active Directory Services, Setup and Implemented firewall – SonicWALL and Cisco. Installed and managed Citrix Server farm and all Citrix applications. System Support Analyst The Star Casino Dec 11 – Apr 12 The Star Casino is Sydney’s most popular Casino providing various entertainment.

Projects:

• Microsoft Online Services Migration: Transferred staffs to Microsoft online services sign in as email system from traditional Microsoft Exchange.

I.T. Support Analyst CUDO Oct 10 – Dec 11

Cudo is a joint venture between Microsoft and Nine Entertainment Co. providing excellent daily deals.

Projects:

• Project SharePoint deployment – Deployed and administered Microsoft SharePoint Online. Trained all staff on usage, workflow procedures & folder hierarchy. Enforced usage of document management system as opposed to other methods of sharing documents throughout sites.

• Project Bandwidth Upgrade – As ISP contracts were up for renewal, the aim was to migrate onto bigger bandwidth. This project delivered a solution that provided the fastest bandwidth available for a cost-effective price.

• Project Desktop Refresh – Researched & implemented desktop refresh solution based on constraints such as budget/practicality/requirements.

IT Help Desk Technician Pacific Magazines Jun 08 – Oct 10 Pacific Magazines is a dominant force in Australian magazine publishing.

Responsibilities:

• Delivered 1st & 2nd level desktop support to all regional & corporate based staff Provided hardware support for computers & all peripherals including printers, faxes, multifunction devices & labelling machines.

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