Dwayne B iles

PO B ox * ****

Seattle, * ****

206-***-****

ac17wv@r.postjobfree.com

Objective

I a m s eeking e mployment i n a c hallenging a nd r ewarding c ompany u tilizing m y s kills, e xperience a nd e xpertise i n an a dministrative r ole.

Work E xperience

Swedish M edical C enter A ug 2 001 – C urrent

● Unit S taff S cheduler C oordinator

In this self-directed role, having knowledge of union contract language, payroll practices, and staffing policies and procedures. As scheduler, working under contractual guidelines and working very closely with Managers. To prepare monthly schedules to ensure daily staffing cores are met within a cost effective manner with keeping inmind the needs of p atients.

● Operation C oordinator f or t he O rgan T ransplant P rogram a nd L iver D isease C enter Leading administrative staff in carrying out department objectives. Assure accuracy of patient demographics. Scheduling new and following up patient’s appointments. Scheduling special procedures for evaluation of transplant patients. Multiple phone lines and triaging calls. Processing payroll biweekly. Acting as a liaison for internal and external customers. Prepare for annual visit fromDOH, JACHO and CMS. Arrange and coordinator outreach travel and clinics to AK ID and local areas for the MD and RN. Data maintenance for monthly and annual reporting required for UNOS. Coordination of projects, meetings, and conferences. Monthly and Weekly programplanning of Education for staff and community. Coordinate interviews and process onboarding and orientation. Executive and Personal Assistant to the Medical Director. Review and maintained Surgery & Clinic schedules and calendars for five other providers for meetings for c onflicts.

Unit S taff S cheduler C oordinator J uly 2 014 – C urrent Swedish M edical C enter S eattle W A

Essential functions of the scheduler/coordinator role - Reviewing & approving Vacation time, included winter and summer prime time. Approved time off for Education leave (Professional/Annual) processed reimbursements Attended and participated in collaborative idea with the unit based interdisciplinary team. Managed Travelers schedules time off per their contract and time slip edits and approval weekly while working closely with the clinical supervisor. Due to Traveling RN contracts beginning and ended at various dates. Performed, reviewed and verified timecard edits via Kronos for accuracy prior to the manager signature. Tracked and reported employee attendance (tardy and sick).Communicated needs and availability to per diem, and needs and On-Call to Staff/Travelers b ased u pon u nit c ores.

Operation Coordinator at the Organ Transplant Program and Liver Disease C enter J uly 2 008 – N ov 2 013

Swedish M edical C enter, S eattle, W A

Responsible f or i ndependently c oordinating a nd p erforming c omplex a nd s pecialized a dministrative o ffice task a nd d uties. C arrying o ut d epartment o bjectives. L eading a dministrative s taff i n c arrying o ut d epartment objectives. T hese d uties i ncluded b ut w ere n ot l imited t o; A ssure a ccuracy o f p atient d emographics. S cheduling new a nd f ollowing u p p atient’s a ppointments. S cheduling s pecial p rocedures, t est, a nd e valuation o f t ransplant patients a t S wedish a nd n on-Swedish f acilities. A ssisting i n t he r etrieval o f t est r esults a nd c hart m aintenance. Answering m ultiple p hone l ines a nd t riaging c alls. C overing t he f ront a nd b ack o ffices c lerical d uties a s a ssigned, purchasing o f e quipment, o ffice s upplies, p rocessing p ayroll b iweekly. A cting a s a l iaison f or i nternal a nd e xternal customers, t his c ould i nclude o ther c linics, D octors, D rug r eps. P repare f or a nnual v isit f rom D OH, J ACHO a nd CMS a lso f or u nplanned i nspection. A rrange a nd c oordinator o utreach t ravel a nd c linics t o A K I D a nd l ocal a reas for t he M D a nd R N. D ata m aintenance f or m onthly a nd a nnual r eporting r equired f or U NOS. C oordination o f projects, m eetings, a nd c onferences, b udget p lanning a nd m anagement o f s taff e ducation. M onthly a nd W eekly program p lanning o f E ducation f or s taff a nd c ommunity. C oordinate i nterviews a nd p rocess n ew e mployee onboarding a nd o rientation,

Executive a nd P ersonal A ssistant t o t he M edical D irector. R eview a nd m aintained S urgery & C linic schedules a nd c alendars f or f ive o ther p roviders f or m eetings f or c onflicts. T his i nclude; W eekly r eview o f p atients, OR t ime, o n c all s chedules, c linic t ime, t ravel a rrangements, d ocumentation r eview a nd m aintenance f or P rovider licensure f or v arious s tates.

Celebratory e vents; M ilestones f or S wedish 4 0yrs i n k idney t ransplantation. Staffer/Scheduler & L ead S taffer / S cheduler s ystem w ide 0 8/01 – 6 /08 Swedish M edical C enter, S eattle, W A

As my time as LEAD - advise, train and guide 19 other staffers and schedulers, to help them perform the tasks of the job to the best of their ability. Track and/or update agency access/expiration for allowed computed systems. Perform on-site Agency audits with standards set by DOH/CMS/JCAHO. System Administrator for a few the widely used programs throughout the hospital. Advisor/editor for Departmental Policies and Standards. Monitor and order office supply for Staffers/Schedulers system wide, including those for the Administrative Supervisors system w ide. D aily s taffing f or R N a nd C NA, U X f or a s hift-to-shift b asis a nd P atient P lacement. E ducation

Capella U niversity I ndustrial/Organizational P sychology S pecialization c ompletion d ue 2 020 Jones I nternational U niversity, BBA-Generalist 2 004 Nebraska S tate, O maha, N ebraska S ome C ollege C oursework C ompleted Seattle P acific U niversity, S eattle, W A S ome C ollege C oursework C ompleted 4/1994 L ake W ashington T ech, K irkland, W A R eal E state L oan P rocessing 6/1993 F erndale H igh, F erndale, W A

Skills

Microsoft O ffice E xpert C urrently u sed/10

Kronos / O ptilink E xpert C urrently u sed/10 Shiftwise E xpert C urrently u sed/10

References

Upon R equest

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