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Customer Service Sales

Location:
Danvers, Illinois, 61732, United States
Salary:
13.00 an hour
Posted:
September 07, 2017

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Resume:

JAMES ALAN MOSER

**** ***** ****** **** **** East

Roanoke, IL 61561

Phone 309-***-****

SUMMARY OF QUALIFICATIONS

** **** ***** ** ************ business experience including management, marketing,

sales, underwriting, collections, and customer service.

PROFESSIONAL ACHIEVEMENTS AND SKILLS

Increased customer base by 25% through outstanding customer service, employee training and innovative marketing techniques customized to local area.

Provided computerized production reports, inventory control and monitoring

profit and loss budgeting and cost maintenance.

Customized programs and negotiated pricing for legal professionals and

organizations. Reviewed policies for risk evaluation and claim processing.

Resolved account and client coverage inquiries and complaints regarding actual and hypothetical situations resulting in numerous customer accommodations.

Management Responsibilities involved recruiting, staffing, training

assessment and delivery, and employee evaluation in the areas of product

features, product positioning, and effective sales techniques such as

demonstration of product features and correct usage to both staff and

customers.

Daily cash handling, credit card transactions and receipt reconciliation up to

$12,000. Cross-sold credit cards and extended warranties, and product accessories to fully meet customer needs and increase profitability.

Implemented policies to increase store security and customer service through display design, product rotation, and customer acknowledgement within the first 10 seconds of entry.

Telemarketing of surveys focusing on customer satisfaction and product knowledge. Ensure information accuracy and survey completion, critical for tabulation.

Provided sales and scheduling projections for upper management review.

Strong oral and written communication skills with the ability to influence at all levels of operations.

Critically analyzed and implemented procedures and policies maximizing profitability and growth of operations.

Provided team leadership for up to 5 employees in locations serving a tri-county area.

Collection experience included repayment program and customer contact for non-sufficient funds checks and loan accounts.

WORK HISTORY

08/00 to 04/17

AFNI

Collector of debts for business to business

Collector of debts for Outside Vendor (business to business)

Specialist (Consumer and Business) Outbound Customer Service Specialist (Consumer accounts)

Web Chat Customer Relations Specialist (Consumer accounts)

Telephone Customer Service Representative (Individual accounts)

08/88 to 08/00 Radio Shack Store Manager

EDUCATION

ACA Certified Collector

ACA Certified Skip Tracer

Bachelor of Business with emphases in Marketing - Western Illinois University



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