Marc S. Lincoln 248-***-****

**** ***** ***

Suite 5 ac176o@r.postjobfree.com

Professional Profile

Project/Program Manager

FOCUSED

ETHICAL

STRATEGIC RELATIONSHIP BUILDER

Negotiator

COMPREHENSIVE

LEADER

ADAPTABLE

GREAT COMMUNICATOR

Professional Accomplishments

Projects

Establishment of model that doubled client revenues for top 50 accounts while increasing line of business offerings for additional revenue opportunities.

Collaborated with applications development team to create custom applications for large Courier Company resulting in $1.5 M win and increased revenues in vertical market of 300%.

Establishment of sales model that resulted subcontracting opportunity within TARP Fund Company’s additional revenue stream with cross functional groups.

Procured engagement with Big 3 Automotive manufacturer to provide ongoing consultation while increasing company’s average margin per unit. Oversaw projects from pilot through multiple phase completions

Launched new division of company, allowed the company to focus on larger ticket engagements generating six –figure fees within 6-month timeframe.

Procured global contract with large utility company that resulted in 3.5 million dollars over 3 years.

Lead international team on several complexed Oracle, SAPtechnical, functional and SAAS application development projects. Migrated legacy software in 5-10 million budgeted projected across multiplatform layer projects.

Professional Experience

General Electric-wos

Assistant Director of-Client Development GE-Digital Detroit, MI 2014- present

In charge of design, planning, recruitment, implementation and selection of apprentices for software development program with GE.

Directly reported to CIO and VP of technology in Detroit, New Orleans and Atlanta.

Oversaw Early career team of 45 apprentices for software development and management teams in Detroit and New Orleans, supporting ten agile project teams in Aviation, Digital, Transportation and Power.

Managed the relationship between University of Michigan and LSU, with administrators and instructor teams, to provide enhanced training and mentorship curriculum.

Methodology used Agile, PMI

General Motors- Acro Services Global HQ Detroit, MI 2/2014- 10-14

Project Manager- CARS PMO Continuous Improvement Division

●Led program oversight for North American in-sourcing project concurrent to company’s overall IT strategic global initiative.

●Led project development, governance of scope, planning, communications, quality, training, business unit requirements gathering, Site readiness for Detroit Global Headquarters, Warren Tech center, Saginaw power train, Austin, TX Infotainment and Manila, Philippines.

●Led deployment and release, implementation and User acceptance testing activities.

●Led teams with a phased approach for Electronic Live Web chat software, Call Center Operational Reporting, instant messaging, Desktop Sharing, video conferencing, CRM system tool.

●Worked with and led Implementation and migration planning starring committee for new products with multiple releases.

● Developed Quality and communications plans that provided guidance and process road mapping for all stakeholders, sponsors and vendors.

●Worked with cross function groups to integrate several applications including Oracle, Siebel 8.1 and Avaya 7.3.2.1 web chat upgrades. Instrumental in creating new business rules and processes as well as working with technical and business teams to assist in integrated reporting features working with internal IT development and analytics teams.

●Worked and developed projects for Identification manager tools that involvement multiple site encryption codes to access company’s critical applications

●Enhanced Knowledge Management teams process improvement with Concentrix and other vendors to validate and clarify Key performance indicators Customer satisfaction survey information

●Created master schedules, implemented from stakeholder assigned activity reports and maintained documents in Share point depository for editing archival and editing and report gathering information.

Key strata/ATG Troy, MI 9/2012-2/2014

Director - Business Intelligence consultancy

●Responsible for overall divisional leadership for IT Business Intelligence, applications development and IT project management, consultant management

●Procure project based assignments that require expert level consultation within specialized IT process and functional/technical applications.

●Responsible for P&L and consultant financial expenses reports

●Work within specific verticals ERP Cloud & Mobile, Java, .net, Oracle RMS, DB, SAP Basis and functional modules, IBM, Micro strategy.

●Delivers global account relationship management to client, providing technical resources to IT departments, corporations, government agencies and Multinational entities

●Responsible for project scope and plan analysis, design, assignment and acquisition of technical resources, Global Implementation, customization and post Implementation.

●Supported internal and offshore teams (Hyderbad, India) with Conversions, Upgrades and Enhancements

Project Management-Responsible for Program governance, WBS, conducting stakeholders update meetings, Integration strategy through traditional and social media. Project development, communication, quality and risk documentation and plan allocation. Organize and meet with stakeholders and vendors, s, media and trade organizations, publications, State and local government to promote overall program vision and mission statement.

Talascend, LLc

Sr. Technical Account Executive Troy, MI 8/2011-9/2012

●Developed IT technical consulting division by procuring and managing global/ national accounts for worldwide technical resource organization. Manage project resources, conduct status meeting s and deliverables for software and IT related kickoff programs.

●Work with virtual teams and developed project scope, coordinating daily, weekly divisional IT schedule, status report meetings for resources nationally.

●Developed team dynamics to include national structure and enhanced delivery platform.

●Work with IT healthcare group to market healthcare IT services to private and public Healthcare systems placing Epic, EHR consultants nationwide

●Provided consultation and placement for IT and Engineering clients within high end technical resource requirements for project and permanent needs.

●Work specifically with C-level, and hiring managers to provide customize solutions for multiple locations globally.

●Consulted on technologies such as: .net,, java, Linux, Unix, IOS, Java script, ESX, VMware, Spring, Hibernate, J boss, j query, cocoa, ruby on rails, PHP; CRM, MS Dynamics, salesforce.com, Bullhorn, Oracle, Sap. SAAS

●Instrumental in developing mobile applications developer skill sets, UI designer, developer, wire framing and IT project manager, Web developers and consultants

●Acquired 100% placement attainment for direct hire opportunities within first six months, Key accounts; Wells Fargo, State of MI, Oakland county, Tower automotive

George Junior Republic

Clinical Project Manager Grove City, PA 2009-2011

●Engaged in report performance analysis development by creating and executing project work plans to meet specific needs and requirements for youth treatment facility. Upon joining the project the unit had underperformed causing budgetary overruns and possible decommission status.

●Returned unit to high productivity standards focused on quality and communication plan management for staff and clients. Project Integration management with treatment team and client to meet deliverables, Established cost estimates and exceed budget expectations receiving highest grades for unit evaluation per three and six month milestones.

● Identified project inputs; statements of work, business case, enterprise environmental factors from academic study and industry-related documentation while maintaining organizational process resource planning.

●Analyzes project scope and implemented strategies of client needs assessment and integrate clients through qualitative nine month scoring system geared to providing tools to enhance performance.

●Created and managed Project charter, Work breakdown structure, scope, time and cost of resources utilizing MS Project. and Lotus Notes environment within traditional and matrix organizational platform

●Effectively applies expert judgment through traceable documentation matrix, inspection, utilization of variance analysis methodology and enforcement of project standards.

●Prepared for engagement reviews and quality assurance procedures provided leadership and subject matter expertise to C level and project staff.

●Developed Risk management plans to account for known risks, and managing residual and secondary risks like scope changes and project plans; political, legal and environmental concerns that impacted cost and strategic direction of company. Utilized Delphi and nominal Group methodologies.

●Provides baseline and benchmark strategies to minimize exposure and risk on project by ensuring project integrity with clients. Ensured project documents are complete, current, and stored appropriately.

●Developed virtual and actual project teams for enhance team performance through change management and forward thinking communications processes. Tracked and reported team hours and expenses on a weekly basis.

●Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors deliverables for project.

●Follows up with clients via meetings and daily, weekly monthly team project reporting.

Ajilon Professional Staffing 2008-2009

Division Manager, Finance& Accounting, IT and Office

●Proven leader for Human Capital Asset Company specializing in Finance, Clerical and IT Contract and Permanent professional personnel solutions. Hands on, personal production manager, client recruiter and adviser.

●Managed teams field service recruitment and functional managers in Finance& Accounting, IT and Clerical office departments

● Managed multiple project scopes assessing time, cost, sales production and human resource management and P&L responsibilities

●Developed sales plan that concentrated marketing efforts on government, non-profit automotive and other specific verticals.

●Procured new business sales through sales team prospecting cold calling, e-marketing networking with banking, construction, manufacturing and automotive sectors. Recruitment of Finance, Accounting, Office and IT professionals.

●Development of Sales strategy that increased market penetration within automotive sector to include multi cross functional and intra-company revenue opportunities

Robert Half International 2007-2008

Division Manager, Direct Placement IT Division

●Responsible for proactive recruitment of Information Technology professionals for direct hire opportunities and the procurement of new business development of large corporate accounts. Worked with Robert Half Management Recruitment, Accounting and Finance, legal, and The Creative Group Divisions to implement referral process that resulted in 130 % increase in Division revenue growth.

●Team Project lead developed IT direct hire division establishing and planning scope, controlled and monitored of team of seven through daily objective meetings and weekly risk analysis updates.

●Establishing new corporate accounts while maintained existing clientele for mid-level to fortune 5000 clients. Developed sales database through prospecting, cold calling and networking with trade organizations within technology and business community.

●Worked as a Microsoft Gold Partner to establish sales opportunities to include high end engagement of IT Managers, CIO’s, IT consultants, resulting in an increase of average revenue unit production 33%.

●Provided Placement and expert analysis in areas: of QA testing, programming, Web Development (.Net & Java), Business Intelligence, workflow process, development lifecycle, ERP integration E-commerce development, Systems conversion, CRM conversion, Data warehousing and design, SaaS.

●Concentration on Network Administration, IT management, Hardware and software support, Security and Project management.

●Responsible for establishing networking events for candidate and clients to promote increase book of business. Clients to include: Plante Moran, Cooper Standard, Reiter Automotive

Signature Technologies Livonia, MI 2003-2009

Project Management Consultant

●Responsible for developing project scope for territory accounts and providing ongoing consultation, overall vision and leadership for operations and field personnel for IT consultancy. Responsible for establishing relationships and procurement of new client’s engagements.

●Managed project team on several IT software/systems integrations to include HP, IBM, and UNIX hardware. ERP of SAP, IBM, Oracle

●Developing client engagements with C-level clientele, as well as cross functional management personnel attending client/association functions, responding and procuring RFP’s and conducting formal presentations

●Worked with hard ware providers such as Xerox, Cisco channel partners to provide technical subject matter expertise system integration work. Developed project plans for software clients with PMI and agile methodology for system design using waterfall and MS project. Mitigating risk by developing and documenting risk and communications management plans.

●Formally communicated with stakeholders and C level team members provide status reports and ongoing project analysis

●Worked with developers to provide .net and java, J2ee based customized software packages

●Increased portfolio by 25% in one year timeframe. Retention of 82% of clients within assigned territory with up sell percentage of 92%

Education

Northern Michigan University

Major- Business Management specialization in Computer Information Studies

●Scholarship in Football

Capella University

●Major -Business Management specialization in Project Management-

U of Maryland BA/MBA in international Project Management -winter 2018

GM- Project Manager training

Micro strategy Business Intelligence, mobile software

Cisco reseller hardware

SAP R3 functional /technical

Oracle

Dick Knox Consultative Selling Training and Strategic selling, DISC Training

APPLICATIONS

Microsoft office suite 10, Word Excel, Power point, outlook,

Microsoft Project 2010, Share point, Citrix, Lotus notes, MS Front page, MSdynamicVMWARE, .NET, Java, Java script, J2EE, Python, PHP, Ruby, Cocoa, Predix,

METHODOLOGIES

PMBok-PMI, Agile, Scrum, Prince2, Waterfall

Associations

PSG Inc. YMCA Community Service Automation Alley Committee member

Greater Detroit Chamber Mobile Training Association of MI

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