Faisal Mehmood

Curriculum Vitae

Sales Executive/Customer Relation Officer

MBA (Project Management)

CONTACT NUMBER:

+971-**-***-****

EMAIL:

ac172p@r.postjobfree.com

ac172p@r.postjobfree.com

QR CODE:

Faisal Mehmood

Mobile: +971-**-*******

Dubai Employment Visa

CAREER OBJECTIVE

To develop my career as Sales Executive, Customer Services and Business Development that leads to further growth in my professional

skills and personal satisfaction by utilizing my skills and ability to work for the growth of an organization.

CAREER SUMMARY

A highly successful Sales Executive/Customer Relation Officer regional and branch representative with more than 2 years of experience all around the Pakistan & UAE. Skilled in all aspects of Sales Executive & Customer Relation Officer, developing customer reports, resolving problems. Hands on experience of providing professional services, statements, documentation, vendor negotiations, and customer relations. Easy going by nature and team player able to handle all issues and resolve problems. Proven ability to manage multiple assignments efficiently while meeting tight deadline schedules.

SKILLS AND EXPERTISE

Enter customer’s data as per defined standard operating procedures.

To meet all the other quality benchmarks established based on Etisalat management.

Positive Attitude, goal oriented and team player.

Satisfaction of customers.

Ensure to provide the highest quality of services to customers.

Handle the customer queries and solve them.

Attend the meetings with Etisalat top management.

Launch the Etisalat new offers.

Take inbound calls and satisfy customer’s needs.

Achieve established standards for call handling quality and productivity.

To resolve the complaints of customers over the call and launch system complaints.

To identify and handle customer inquiries.

Enter customer’s data as per defined standard operating

Procedures.

To meet all the other quality benchmarks established

Based on consumer feedback and surveys.

Positive Attitude, goal oriented and team player.

Responsible to maintain the record of all out

Standing purchase order.

Good communication skills

Review the fright rates air, courier and land.

Monitoring cargo movement through tracking system

EXPERIENCE DETAILS

DU Telecom April 2017 to continue

Sales Executive

Job Responsibilities:

Maintained sales pipeline records and updated as required.

Expanded client base through cold calling to qualified prospective customers.

Recognized for determination in setting and achieving sales goals and exceeding targets.

Effectively meet deadlines, achieve targets and work under pressure.

Excellent follow-up and after-sales service skills.

Self-presentation and positive attitude.

Track record of using tact when handling irate customers.

Excellent body language targeted at providing customers with a positive image of the company.

Sustained sound relationship with existing clients.

Etisalat UAE December, 2014 to December, 2016.

Sales Executive

Job Responsibilities:

Excellent communication and clients relation capabilities.

Team building to achieve a organization objective.

Verification of daily sales and preparing sales reports.

Positive attitude, goal oriented & team player.

Launch the Etisalat new offers.

Able to find conflict resolution without losing self composure.

Clear communication skills aimed at understanding customers needs

And providing corresponding services.

Telenor Pakistan April, 2012 to March, 2014.

Customer Relation Officer

Job Responsibilities:

To take responsibility for being the first point of contact for all callers to the Customer Service Centre

and ensuring that a high quality of service is delivered at all times.

To ensure that all calls to the Customer Service Centre are dealt with promptly,

in line with agreed standards and targets.

To have full knowledge and ability to access all services, including translation services to help meet the

individual needs of our customers.

To establish, develop and maintain effective working relationships with all work colleagues.

To ensure a ‘one team approach’ to the delivery of the Customer Service Centre’s performance standards

and the business objectives.

QUALIFICATIONS

MBA (Project Management) 2011

B.Com, University Of AJ&K (Pakistan) 2008

HSSC, Garrison Science College (Pakistan) 2005

SOFTWARE SKILLS

Microsoft Office: Word, Excel, PowerPoint and Outlook.

Siebel, Tracker, Smart Agent.

CBCM, KR Portal.

PERSONAL DETAILS

Visa status: Employment Visa

Date of birth: March 07, 1988

Nationality: Pakistan

Language known: English / Urdu / Punjabi / Arabic

Marital status: Married

Notice Period: One Month

REFERENCES

Available Upon Request

Contact this candidate