JOYCE LATZ

Gurnee, IL

ADMINISTRATIVE ASSISTANT

o Support associates with 7 years of Executive Administrative Assistant experience. o Utilize project management principles to plan and direct business affairs, travel and meetings. o Provide powerful verbal and written communication to foster open relationships, while maintaining confidentiality. Respond rapidly and appropriately to changing circumstances; evaluate problems, make astute decisions to effect positive change.

o Use desktop publishing to create a large variety of items for mostly volunteer efforts. Created the 8” x 14”, four-color Season Subscription brochure for Lake County Community Concert Association, 2010 - 2017; produce event booklets for comedy / dinner event and for several class reunions; create numerous flyers for special occasions; create newsletter for small business. o Demonstrate computer literacy with a proven track record of mastering major computer applications, especially Word, Excel, PowerPoint and Publisher, data entry, produce required database reports, flyers, brochures and newsletters to meet company/volunteer demands. QuickBooks experience entering expenditures and receipts, invoicing and payables. o Managed FDA Pre-New Drug Application from inception to completion. Formatted over 18,000 pages of report text using advanced features of MS Word. Photocopied times 4 and assembled all drug study file materials, resulting in 132 binders, tab-divided with Table of Contents. Researched and ordered FDA approved binder materials. Prepared shipping boxes with specific packing requirements and labeling, and arranged transport.

PROFESSIONAL HISTORY

Manpower at Abbvie, Grayslake, IL 08/2015–04/2017

Administrative Assistant II (Contract)

Provided administrative assistance to the pharmacology research unit; created file tabs for nurses and nurse coordinators, filed subject’s electrocardiograms, checked in subjects for clinical trial, checked out/in movies/games/locks to subjects for their use. Six Flags Great America, Gurnee, IL 05/2006–Present Security (Seasonal)

Performs as parking toll team member. Handle cash and credit payments with responsibility for cash bag of $350. First point of contact to guests, uses excellent customer skills to greet and diffuse problems.

DeBruler Company, North Chicago, IL 03/2015

Administrative Assistant

Gave administrative assistance to property manager; greeted residents, processed rebate checks and rent payments, maintained files and created work maintenance orders. Advantage Marketing & Sales, Chicago, IL 12/2014–02/2015 Retail Merchandiser (Part Time)

Using planograms, worked on small teams or alone, resized, reordered and restocked shelves with products at local Jewel stores. Filled in paperwork describing displays and took photos. 2

During the years of 2014 to 2005, I was employed in a variety of Contract positions in multiple industries. Each of these experiences has contributed to my versatile skill set. Kelly Mitchell at AbbVie, Abbott Park, IL 08/–11/2014 Operations Support II (Contract)

Completed and submitted purchase order requests for Commercial Data Management; managed and maintained PO and Statement of Work filing system. Reviewed invoices for accuracy against purchase order amounts; processed, balanced and tracked invoices through payment cycle; managed filing system of approved invoices; assisted in tracking the data budget; tracked status and time required to complete.

Manpower Group at Baxter Healthcare, Inc., Round Lake, IL 05/2013–11/2013 Data Entry Operator (Contract)

Analyzed Complaint/Issue Reports, specifically problem/cause code, to create final files with all the problem codes and cause codes associated with the product lines. Maintained existing problem and cause codes/descriptions in the Post Market Data Analysis (PMDA) complaint system. Performed gap analysis of product problem and cause codes from Corporate Quality Informational (CQI’s) documents and PMDA by utilizing Excel v-lookup function. Assisted engineers by proofreading Excel complaint final files.

The Fountain Group at Abbott Laboratories, Abbott Park, IL 11/–12/2012 Data Entry Operator (Contract)

Transferred data from one online employment application in Kenexa to Taleo; manipulated records through the administrative side; accessed multiple records to edit in software programs simultaneously, and updated spreadsheets using Excel. Rose International, Inc. at Coca-Cola Refreshments, Park City, IL 09/2012 Receptionist/Administrative Assistant (Contract)

Performed monitoring of reception area and security gate; analyzed printed reports sorting them to appropriate reviewer; received packages, sorted mail and completed other various projects as assigned.

Capsim Business Simulations, Chicago, IL 03/–04/2012 Writer (Contract)

Documented programmer notes and used project management software. Aon Hewitt, Lincolnshire, IL 08/–11/2011

Benefit Advisor (Contract)

Trained in Medicare rules, insurance products and customer service; earned state license for insurance sales.

College Planning Specialists, Libertyville, IL 09/2009–12/2010 Assistant

Provided assistance to workshop leads by signing up participants and scheduling calendar appointments.

US Census Bureau, Vernon Hills, IL 04/–06/2010

Enumerator (Contract)

Used maps and forms to find various addresses around assigned areas to complete the undocumented addresses for the U.S. Census 2010 effort. Spoke to community members to fill in census forms, managed paperwork confidentially.

Catholic Charities of Lake County, Waukegan, IL 05/–07/2009 Program Assistant (Contract)

Assisted Directors and their supervisors on grant applications – typing, submission, filing paperwork; also managed petty cash and took meeting minutes.

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Mike Greco Landscaping, Inc., Gurnee, IL 01/–04/2009 Office Manager (Seasonal)

Organized files from old year to current. Managed mail and ran invoicing, payables, receipts and also payroll through QuickBooks for 10 people. Answered phone, created a newsletter and worked in nursery weeding.

Abbott Laboratories, Inc., Lake County, IL 06/2008–01/2009 Executive Administrative Assistant (Contract)

Created mailing lists to use in mailings of materials to patients.

Supported management in travel arrangements, phone responsibilities, and meeting set up.

Organized a cubicle, ridding it of personal materials, excess clutter and multiples of supplies, then packed all up and placed in storage as instructed. United Stationers, Lincolnshire, IL 01/–03/2008

Executive Administrative Assistant (Contract)

Assisted four Vice Presidents by making international travel arrangements, scheduling meetings, delivering mail and ordering supplies.

Teleflex Medical, Kenosha, WI 09/–12/2007

Technical Writer (Contract)

Edited article for publication, answered phones, organized library in supervisor’s office. WMS Gaming, Waukegan, IL 03/–04/2007

Technical Writer (Contract)

Used Snag-It software to capture computer screen shots to place in instructional material. Allstate Insurance Co., Lincolnshire, IL 05/–12/2006 Legal Assistant (Contract)

Assisted training personnel with organization and assemblage of class materials; created reports in Excel and participated as request on other projects.

Assisted legal department with re-filed law case files, answered phones, delivered mail and typed letters.

Technical Concepts, Mundelein, IL 08/2005–01/2006

Executive Administrative Assistant (Contract)

Managed incoming mail and phone calls for Vice President of Residential Products. Participated on other projects as requested.

Immtech Pharmaceutical Company, Vernon Hills, IL 08/2000–04/2005 Executive Administrative Assistant

Provided assistance to the Vice President of Regulatory Affairs; held required information in confidentiality.

Created folders and maintained active study files, typed correspondence and faxes, and prepared materials to include in packages shipped.

Maintained invoice binder, including contracts/quotations and used QuickBooks software to data enter for financial reports and record management.

Administered the Standard Operating Procedure program; tracked annual review times, created master files and duplicate binders, and maintained master archive of SOP files.

Administered the Central File Room (Archive) and maintained files for closed studies, including itemization of study file and the Archive Contents list, plus department personnel training files.

Made international and domestic travel arrangements for VP and other department members; provided travel expense processing through ExpensAble software.

Researched scientific topics using the Internet for industry-related information, orders requested journal articles publishers or universities.

Evaluated supply shortcomings and ordered office supplies; identified areas of need and provided economic solutions for improvement.

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VOLUNTEERISM

Presently, serving on the executive board of Lake County Community Concert Association as Membership Secretary and Publicity Chair.

Within the past 4 years, held the office of President in two separate women’s groups. EDUCATION

College of Lake County

Certificate in each program: Technical Communication & Multimedia Communication University of Northern Colorado

BA in Science and Health Education

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