Karmen E. Bowie

ac16bw@r.postjobfree.com

469-***-****

Skills

●Excellent Leadership skills

●Effective Communicator

●Highly Critical Researcher

●Analytical and Detail Oriented

●Highly proficient Computer skills

PROFESSIONAL EXPERIENCE

ADT Security Services (Customer Service Rep II) 1/15- 07/17

●Specialize in Advanced troubleshooting pertaining to security and other devices linked with ADT’s integrated Pulse system.

●Provide customer service in billing, website support, and scheduling of technical job services.

●Assist in dispatching the proper authorities to business and residential customers involving Burglary, Fire, and Medical

●Member of training team which duties include: Software, hardware, alarm-handling and other advanced training courses

Davita Rx (Enrollment Pricing Specialist 4/12-8/14

●Made outbound calls to third party insurance companies in regards to price quotes for dialysis medications

●Contacted our internal insurance department in regards to policy matters and errors on patient profile.

●Handled online requests from Medicare members who needed assistance with website.

●Provided day to day assistance to Leads, Supervisor, and teammates that required urgent requests for drug pricing.

Medco Health Solutions (Customer Service Agent 10/11/04/12

●Made outbound calls to Physicians office in regards to getting an alternative medication for patients who medication is on backorder, out of stock or recall from the manufacturer

●Assisted patients with questions they had or information pertaining to their prescription drugs that were unavailable.)

●Enter in new prescription orders/changes in account information

Personal Leave: 9/10 -10/11

●Returned home to Alabama to care for ailing parents. Supplemented income during this time by working as a hair stylist / cosmetician in the local area. Returned to Texas when parents health stabilized and they were able to care for themselves again.

Prime Therapeutics Customer Service/Pharmacy Help desk 11/08-09/10

●Placed orders for members in regards to their mail order prescription drug refills

●Assisted members with information about their benefit plans

●Performed price quotes for various medications

●Provided assistance to the retail pharmacies for members concerning their eligibility, rejections, and performed the necessary overrides that were needed

●Made outbound calls to doctor’s offices for validation on members prescriptions and or faxes that were not received by our mail order

PROFESSIONAL CREDENTIALS

Education Jacksonville State University (Continuing Education) Pharmacy Technician Certificate 2005 (Registered Technician in training)

Technology Applications (Microsoft Office: Excel, Outlook, Power point, Word, One Note and Office Tools (2010) Windows 10 and Internet accessible

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