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Manager Customer Service

Location:
Ridgewood, NY
Salary:
65,000
Posted:
September 05, 2017

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Resume:

Profile

As an Accomplished Professional with demonstrated Dealership Experience as a Inside Parts Sales Specialist & Parts Manager for the Automotive, Light & Heavy Diesel Truck & Forklift / Heavy Equip Parts markets. Trained in Multi-line parts catalogs and computer systems in leading customer service efforts to achieve company objectives by advising customers on available parts and assisting in selection. An excellent communicator with superior organization skills with the ability to build and maintain correct Parts Dept.inventories & Implement procedures ensuring accuracy and maximum efficiency. A solution provider dedicated to surpassing goals. Seeking a stable and secure working environment, [Parts Cntr $65,000] [Management $75,000-$85,000] Full Medical.

Computer Systems: ADP, Reynolds & Reynolds, Silk, Pacesetter, Tams/NY City M5, Talon, Quip Ware, NDS

Vehicle Lines

Ford /LM/Cadillaic

Ford/GMC

International

Yale/Hyster /Crown

GM/Chevy/Buick

Isuzu /Hino/U.D.

Sterling

TVH / Advance

Nissan / Subaru

Mitsubishi Fuso

Caterpillar

J.L.G / Genie/Doosan

Honda / Mazda

Mack/Volvo

Cummins

Toyota / Komatsu

Hyundai / Suzuki

Kenworth

Harley Davidson

Clark/Nissan/Tcm

Professional Experience 29 Years

sOversee and handle Multi-Line Parts Department activities for Automotive, Motorcycle, Light & Heavy Duty Diesel Truck & Forklift Material Handling brands.

sPerform administrative functions and maintain inventory.

sRespond to and resolve questions and inquiries with a comprehensive knowledge of Dealership Multi-Line Parts Dept. operating procedures.

sSupervise staff and drive efforts to create a cohesive and productive Parts Dept. infrastructure while ensuring an understanding of corporate policies and guidelines.

sSetting up New & Old Parts Department inventories and implement policy & procedures to maximize Dept. & Employee Efficiency and Profitability.

Employment History

Dot 126 NY Fleet Services -- Parts Dept. Manager, Bronx NY [2017- John Arce

Hilo Material Handling -- Office Parts Sales Expeditor, Hauppauge NY [2015-2016] Sterling Behaeeylal

All System Brake -- Parts Counterperson, Wyandanch, NY [2014-2015] Ronnie D,angelo

PERSONAL REFERENCES

John Arce [Supervisor Lv 1] NY Dot Fleet Services # 347-***-****

Juan Santiago [Tech] NY Dot Fleet Services # 347-***-****

John D, angelo [Chief ] NYC Dept. Sanitation # 516-***-****

Ronnie D, angelo Parts Sales # 631-***-****



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