Lorna Kaye West Palm Beach, FL

561-***-**** ac15dm@r.postjobfree.com

CUSTOMER SERVICE REPRESENTATIVE offering 10+ years of experience, with a proven record as a facilitator of smooth operations, successful project deliverables and exemplary service levels.

OBJECTIVE

To obtain a challenging, people oriented position which will utilize my strong interpersonal and organizational abilities.

CORE COMPETENCIES

Office, Team & Customer Support

Administrative Support

Front- & Back-Office Management

Quickbooks

Microsoft Office

Client Relations & Communications

Data Entry

Filing & Records Management

PROFESSIONAL EMPLOYMENT

Toner Campus, Jupiter, FL 2016 -2017

CUSTOMER SERVICE REPRESENTATIVE

Maintained inventory of products available for shipping to customers

Ordered products from various vendors as needed to keep up with sales needs

Handled incoming inquiries regarding outstanding bills and processed on-line credit card payments as needed from customers

Entered and maintained commission spreadsheets for sales staff

Set up customer's information including address, contact information into ACT and QuickBooks on line programs

Hulett Environmental Service, West Palm Beach, FL 2004 -2016

CUSTOMER SERVICE REPRESENTATIVE

Handled incoming calls from the general public

Prioritized the needs of potential customers

Gave explanation of the types of services we provided for lawn, home pest control and termite treatment

Coordinated inspectors appointments for on site home visits

On line appointment calendar was kept for seven locations of our company and I set these appointments according to available time slots of sales people

Assisted sales team at our corporate office comprised of seventeen members with all phases of administrative support

Independently complete contracts and transmitted to outside customers to aid in completion of sale

Maintained training manuals for classroom teachings by Sales Manager

Recorded daily sales figures for each member of sales staff

Distributed sales contracts to various departments within the company to initiate treatment for customers

Prepared material for weekly sales meeting

EDUCATION

School Diploma, John Jay High School Brooklyn, NY

Contact this candidate