ROSANNA P. NABILON

#** ***. *, ***** ** Cypress Point, Irisan, Baguio City, 2600

MOBILE: 0909.242.9181

E-MAIL: ac158u@r.postjobfree.com

QUALIFICATIONS

Extensively trained in dealing with different kinds of individuals with outgoing personality, trained with customer service, fluent in written and oral English as well as Filipino. STRENGTHS

• Public relations, displays tact and respect for all levels of interaction, attend courteously and promptly to clients

• Reliable, responsible and hard-working

• Easy to be taught and can work with minimal supervision

• Initiative, resourceful and goal-oriented, always willing to learn SPECIAL SKILLS

• Computer literate - Microsoft Office (MS Word, MS Excel, MS Power Point) Encoding: 63 wmp

• Familiar with internet basics

• Time management skills and Interpersonal skills

WORK EXPERIENCE

PAT Verification Generalist – Senior Lead

(Patient Accounts Team)

Hawaii Family Center BPO Inc.

(under Hawaii Family Dental Centers)

U-2F 1A Philexcel Business Center

10 PEBP M. Roxas Hi-way CFZ,

Angeles City, Pampanga

August 2016 – Present

Assist PAT Manager with team training

Support PATV Generalists with tasks

Support training and development

Collaborate and discuss continuous process improvement

Consistent modeling of behavior that is in alignment with the mission and values of Hawaii Family Dental Centers and position.

Verify eligibility and benefits for patients scheduled for upcoming appointments.

Calculate copayments based on information given from insurance

Verify eligibility and benefits for patients on short notice

Add dental plans to client management systems

Assists PAT Advocates with maintaining fee schedules.

Other tasks as required to support PATAs.

Other tasks as required to support client's dental practices. Copayment Verification Rep Hawaii Family Center BPO Inc.

(under Hawaii Family Dental Centers)

U-2F 1A Philexcel Business Center

10 PEBP M. Roxas Hi-way CFZ,

Angeles City, Pampanga

April 18, 2016 – Present

HFCBI handles the admin/clerical tasks of Hawaii Family Dental Centers. As a CVR, I check, verify and update patients' insurance coverage through insurance companies' online website and through calling customer service representatives. I verify how much is a patient's copayment on a dental procedure that will be performed to them. I pull out the center's appointment chart list daily and fill out the necessary areas that needs to be filled out, with regards to the scheduled patients' eligibility. I also took part in answering inbound and outbound calls during the time the call center is just being set up. Copayment Verification Rep Montpac Global Solutions

(under Hawaii Family Dental Centers)

Unit-18A Philexcel Business Park, Clark

Freeport Zone, Angeles, Pampanga

Jan. 14, 2014 – April 18, 2016

Admin Staff / Encoder Monde Nissin Corp.

Angeles Livelihood Complex, EPZA,

Pulung Cacutud, Angeles City, Pampanga

July 19, 2013 – December 21, 2013

Inventory Controller Nova Fiber Recovery Corp. (NFRC/EFI) 16 P.dela Cruz St., Brgy. Sitio Gitna

Kaybiga, Novaliches, Quezon City

August 13, 2012 – April 30, 2013

Student Assistant University of the Cordillers – Guidance Center Governor Pack Rd., Baguio City

May 2008 – May 2011

On the Job Training Moog Controls Corporation

PEZA, Loakan Rd., Baguio City

Feb. 11 – March 29, 2012 (200 hrs.)

ACHIEVEMENTS / TRAININGS

• Employee of the Month (March 2017)

• “Most Add-in for the month of July – 1st week” – July 2015

• SITEL Training, Sitel Academy, Baguio City – June 5 - July 5, 2012

• CHED Full Merit Scholar SY: 2008 - 2011

• Vice President of the Peer Facilitators Organization, UC Chapter SY: 2009 - 2010

• Summer Training Program on Basic PC Operations, Basic Electronics, and Basic PC Hardware

National Institute of Information Technology (NIIT), Baguio April 21 – 25, 2008

• Feature Editor of the Irisan Express – the official school organ of Irisan National High School SY: 2005 - 2008

SEMINARS ATTENDED

Effective Communication Skills Training

Green Hills

June 01, 2017

Basic Training for New Managers

Green Hills

February 24, 2017

Basic Occupational Safety & Health

EFI Conference Room

16 P.dela Cruz St., Brgy. Sitio Gitna, Novaliches, Q.C. April 11, 2013

Proper Attitude in the Workplace

University of the Cordilleras – Auditorium

March 30, 2012

Occupational Health & Safety Emergency Preparedness University of the Cordilleras – Rm. M204

January 25, 2012

Nature and Challenges in Customer Service

University of the Cordilleras – Rm. S106

August 25, 2010

EDUCATIONAL ATTAINMENT

Tertiary Education

• Bachelor of Science in Business Administration

Major in Operations Management

University of the Cordilleras, 2008 – 2012

Gov. Pack Road, Baguio City

Secondary Education

• Irisan National High School

Prk. 3, Irisan, Baguio city, 2004 - 2008

Elementary Education

• Quirino Elementary School

Prk. 3, Irisan, Baguio City, 2000 – 2004

PERSONAL DATA

Name: Rosanna Palabay Nabilon

Birth date: August 4, 1991

Birth place: La Trinidad, Benguet

CHARACTER REFERENCES

Ms. Judith R. Adina Registered Guidance Counselor

Baguio Central University

18 Lower Bonifacio St, Baguio, 2600 Benguet

0917.206.3637

Kristina May Dimarukot Trainor

Hawaii Family Center BPO, Inc.

Unit 1A 1F Philexcel Business Center

10 PEBP M. Roxas Hi-way CFZ,

Angeles City, Pampanga

0977.801.6341

Antonete Reginio PCT Outbound – Senior Lead

Hawaii Family Center BPO, Inc.

Unit 1A 1F Philexcel Business Center

10 PEBP M. Roxas Hi-way CFZ,

Angeles City, Pampanga

0977.155.1361

I hereby certify that facts herewith in are true and correct to the best of my knowledge. Rosanna Palabay Nabilon

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