MARIA McKENNA

***** ********* ******* ****,

Boynton Beach, Florida

Cell: 954-***-****

ac145v@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Extensive experience in management and monitoring of casino procedures, gaming activities, and staff.

Significant knowledge of casino operations and management, casino budget management and marketing practices.

Familiarity with financial statements, accounting principles and property policies and procedures.

Proficient in MS Office software, internet service, and email correspondence.

Commendable ability to apply customer needs and satisfaction assessment techniques to provide appropriate personal and customer service.

Excellent communication and mathematical skills.

Strong background in planning, organizing, coordinating and directing activities relating to cash operations department.

Exceptional knowledge for personnel recruitment, selection, and training.

PROFESSIONAL EXPERIENCE

ISLE CASINO

Cage Supervisor Pompano, FL

July 2016-present

Monitored all cage activities in Cash Operations

Accountable for the accuracy of all recordkeeping and all Title 31 Reports

Responsible for enforcing Policy and Procedures within the Cash Operations Department

Completed Appraisals in affair and timely manner

BRIGHTSTAR CREDIT UNION Margate, FL

July2015- Present

MSR/Teller (part time/on call)

In charge of processing Members Transactions accurately and efficiently

Providing Members with knowledge of all products assisting with opening accounts

Perform accuracy with all transactions and with end of shift balancing

Completing all BVS Performance Classes on a monthly basis

Adhering to all Policy & Procedures and making sure all Title 31 requirements are completed

SEMINOLE COCONUT CREEK CASINO Coconut Creek, FL

Cage Manager January 2000- 2015

Responsible and manages an 80 plus staff. Ensures the integrity of all Cage & Soft Count transactions accurately recorded.

Develops and directs departmental procedures which enable the Cage to function effectively.

Maintains adequate staffing levels in the Cage by interviewing, selecting, and training, scheduling both hourly & salary Team Members, evaluating, and assisting with career development.

Monitors all financial activities related to the Cage to ensure that all applicable laws, rules, and regulations are enforced.

Coordinates the audits of bank accounts, customer deposits and rotation logs, ensuring appropriate coverage on each bank, develops an effective system of checks and balances.

Reviews tax forms W2G, 1099 and 1042-S and implements Title 31 testing to all team members semi-annually.

Maintains excellent internal and external customer’s relationship.

BROWARD SCHOOL CREDIT UNION Lauderhill, FL

Bank Teller May 1997 – 1999

Received and counted working cash at the beginning of shift. Maintained an adequate cash drawer at all times.

Balance cash drawer in accordance with Bank procedures and regulations including periodic batching of cashed checks. Cashed checks and answered customers’ inquiries and referred customers to proper service area.

Accepted retail and /or commercial deposits, loan payments, process checking and saving account withdrawals.

Performed specialized tasks such as managing checking and savings accounts, preparing cashier’s checks, personal money orders, issuing traveler’s checks and exchanging foreign currency.

Resolved discrepancies in accounts and provided account balance information to clients.

Transferred funds at the request of clients and opened and closed checking and savings accounts.

Promoted bank’s products and services and contributed to the fulfillment of department and company objectives and goals. Complied with all department and company policies, procedures and regulations.

Represented the Bank in a manner that maintained and expanded positive relations with all customers, potential customers and co-workers. Maintained the highest level of confidentiality with all information obtained.

BRIGHTSTAR CREDIT UNION Margate, Fl

Bank Teller/MSR 2015-2016

Received and counted working cash at the beginning of shift. Maintained an adequate cash drawer at all times.

Balance cash drawer in accordance with Bank procedures and regulations including periodic batching of cashed checks. Cashed checks and answered customers’ inquiries and referred customers to proper service area.

Accepted retail and /or commercial deposits, loan payments, process checking and saving account withdrawals.

Performed specialized tasks such as managing checking and savings accounts, preparing cashier’s checks, personal money orders, issuing traveler’s checks and exchanging foreign currency.

Resolved discrepancies in accounts and provided account balance information to clients.

Transferred funds at the request of clients and opened and closed checking and savings accounts.

Promoted bank’s products and services and contributed to the fulfillment of department and company objectives and goals. Complied with all department and company policies, procedures and regulations.

Represented the Bank in a manner that maintained and expanded positive relations with all customers, potential customers and co-workers. Maintained the highest level of confidentiality with all information obtained.

Assisted Members with a better understanding of all products.

FLORIDA CASINO CRUISES Dania, FL

Head Casino Cashier January 1993 – April 1997

Counted and verified cash at the start of shift and balanced funds at the end of the shift

Issued gaming coins and tokens to customers for cash. Redeemed coins and tokens for cash at customer request

Performed check cashing for customers based on company’s policies.

Redeemed foreign currencies using accurate exchange rates.

Processed both soft and hard counts on machines and table games.

Verified correct amounts of loose coins and bundled paper money. Recorded information regarding all transactions in the computer.

Processed credit card transactions, received payment for markers and send the paid markers to the bank.

Followed all gaming regulations and maintained the cage security.

Performed other related duties as assigned.

EDUCATION

HOLYOKE HIGH SCHOOL Holyoke, MA

June 1982- Graduate

HOLYOKE COMMUNITY COLLEGE Holyoke, MA

August 1982–June 1984

Criminal Justice Credits

CERTIFICATION/TRAINING

Leadership and Management Certificate

Winning Leadership: Engage, Align, and Results Certificate

State Gaming License from the state of Florida

Indian Gaming License from the Seminole Tribe of Florida

KRONOS Payroll 6.0 Version- I entered and audited all payroll punches for accuracy and approved edits.

ICIMS

iSeries Merchandise Management System (MMS)-Completed Audits/Inventoried all Cage Items and accounted for all items on Spreadsheets

HR Logix- Recruited for new hires and followed up with job offers and documentation

Casino-Market Place (CMP) Software

Teller Advantage System

I have taken several BVS Training Courses through Brightstar Credit Union

AWARDS/RECOGNITION

Received Manager of the Year Award in 2006

Received Recognition numerous times for staying well below budget for the Cash Operations Department and for Cost Saving

Received Recognition at many MDM Dinners (Million Dollar Moments) for dedication and Teamwork for the Cash Operations Department and for the Team Members

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