PROFESSIONAL SUMMARY:

Strong experience in a fast-paced environment handling confidential paperwork and providing quality member care

Proficient in medical and insurance terminology and is seasoned with Medicare and Medicaid

Skilled at maintaining high level of professionalism, patience and efficacy to minimize customer dissatisfaction

Ability to navigate through several systems at once to complete different tasks

Skilled in building strong productive relationships, resolve complex issues and gain customers trust

PROFESSIONAL EXPERIENCE:

Care Centrix, Hartford, CT

05/2015 to 01/2017

Patient Account Specialist

Handled heavy phone work, heavy data entry, coordinating services DME supplies

Coordinated services for sleep studies

Managed accounts and provided detailed information

Verified participant eligibility and verifications

Inputted and located participant information in systems

Contacted member for scheduling

Investigated any questions or concerns

Resubmitted correct claims and appeals to insurance companies

USA Hauling and Recycling, East Windsor, CT

10/2014 to 05/2015 (Contract)

Call Center Customer Service Representative

Answered inbound and outbound calls daily

In charge of data entry and experience in Tower Programs

Ordered entries and setup of new and old residential and commercial Accounts

Access Health CT Rose international, Hartford, CT

12/2013 to 05/2014 (Contract)

Health Assistance Representative

Assisted with enrollment in QHP and state assisted health programs

Registered consumers in health Insurance database

Answered about 300 calls a day

Waste Management, Windsor, CT

08/2012 to 11/2013 (Contract)

Call Center Specialist Billing Associate

Performed all Administrative duties in a timely, efficient manner in call Center environment

Responsible for organizing, filing documents, printing and faxing documents

Handled high volume incoming and outgoing calls of about 150 to 175

Handled billing processing for jobs completed and sending out of Invoices

Collected and coordinated payment services

Used excel spreadsheets daily

Provided excellent customer support to those who had trouble with their bill or needed to

set up new services

Konica Minolta Business Solutions, Windsor, CT

05/2010 to 10/2011

Administrative Office Assistant Call Center Specialist

Performed all administrative duties in a timely, efficient manner in a call center

environment

Responsible for organizing and filing documents

Printed and faxed documents

Handled high volume incoming and outgoing calls

Called accounts to get proper usage number to bill customer correctly

Processed billing information

Coordinated payment services

Covered and backed up leasing agreements

Provided excellent customer support to those who had trouble with their bills or needed to make arrangements

Entered all expenses and collections of payments received into Excel spreadsheet format which was used for assisting billing department in calculating figures

Manpower Staffing, Manchester, CT

04/2005 to 03/2010

Assistant Tax Preparer

Assisted and worked for Bank of America under Manpower staffing

Responsible for sorting through several forms and placing them accordingly in system

Responsible for filing and preparing taxes to be processed by Federal Government

Mailroom duties included receiving, sorting, and delivering mail

Worked at trade show for Industrial products and services as a register assistant taking and receiving payments

Handled front desk as a receptionist as well

Helped with new Hire paperwork, I-9 paperwork, clerical

Walt Disney World, Orlando, FL

01/2001 to 12/2004

Guests Reservations and Entertainment Coordinator

Kept logs of all activity in hotel and managed budget for expenses

Assisted front office with everyday duties

Made travel plans in central reservations department

Sold and assisted with park tickets

Handled billing processing for stays completed in relation to check ins and check outs

Prepared reports and billing statements for our business accounts

Entered them on their expense reports

Handled over 200 calls a day in central reservations and front office

EDUCATION:

High School Diploma, Central High School, Springfield, MA

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