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Mumbai, Maharashtra, India
September 01, 2017

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Manish Pacheria

SAP SD Consultant

Email :

Cell : 981-***-**** / 816-***-****


Passport : N7818938 (10 Years)

Job Objective:

Evolve as a fully-fledged SAP Consultant in SD with strong co-relation to IT using my rich industrial & professional experience and to be part of a dynamic organization that encourages mutual growth, continuous learning and team play.

Over All 13 Years of experience in industry with 2.8 years of experience in support of SAP R/3 SD functional consultant

Professional Experience:

SAP SD Consultant

Tata Consultancy Services (TCS)

06th Oct 2014 - till Date

Projects Undertaken

Client : Siemens

Profile : Siemens is a global powerhouse focusing on the areas of electrification,

Automation and Digitization. One of the largest producers of Energy-efficient

Resource Saving Technologies, it is the largest supplier of systems for Power

generation and Transmissions

Duration : 17th Aug 2017 till Date

Team Size : 30 Members

Role : L3 Support SAP SD Functional Consultant

Maintian Ticketing Tool COB developed by Siemens

Uplaoding new Route through Customized Z Program

Create Partner roles as required by the Business

Create KEBD and SOP for End Users and Futue References

Create RED Document Same as Functional Specs

Create and Maintian Sales Documents as per Business Requirments

Create and Maintain Customer and Material Master as per Business Requirments

Create and Maintain Output types and Procedures for Various Sales Documents

Monitoring EDI (Idocs)

Client : Aditya Birla Fashion and Retail (ABFRL)

Profile : ABFRL Emerged after the Consolidation of the Branded Apparel Business of Aditya Birla Group Comprising ABNL’s Madura Fashion Dicision & Pantaloons

Fashion in May 2015 it was Renamed to ABFRL

Duration : 01st May 2017 to July 2017

Team Size : 7 Members

Role : Lead SAP SD Consultant

Configuring Sales Document and Assigning Sales Document to Sales Area

Supported GST Impementation Done by Bristlecone SAP SD Consultant

Test run Sales Cycle after GST Implementation and Checking GST Condition Types in sales Orders

Create and maintain Customer Account Assignement group for Maintaing Account Determination as per business Requirement

Created BAPI for Return Sales Order Creation

Created BDC for Quotation Uploader Program

Created FS for Updating Zsales report after GST Implementation

Created Layout for Smartforms for various Sales document and tax invoices

Create and maintain Output Types and Procedures for various Sales Documents

Client : Tata Unistore Limited (TUL)

Profile : Tata Uni-Store Ltd, a Tata Group business enterprise, is the country's first hybrid

Online Retailing Venture a Combination of a Portal that lists and handles payment

Transactions and brick and Mortar stores that Sets Prices Deliver products and

Provide Customer Service

Duration : 01st Feb to April 2017

Team Size : 20 Members

Role : Shadow Support SD Consultant

Test Run Sales Cycle through Zprogram.

Created Condition type for GST with Sr.SD Consultant

Check Proper Generation of Manifest and HOTC Documents

Monitor inbound and Outbound IDOC’s

Client : Tata Power Ltd.

Profile : Tata Power is one of the Pioneers in Providing Electricity in various Metros and

other cities for almost 100 Years. They are also involved in many social Activities

Specially the Green Mumbai Initiative. They have various offices in Many parts of

India now extending their Branches Internationally.

Duration : 01st June to Nov 2016

Team Size : 50 Members

Role : Functional Analyst

Managing ITSM tool to Assign Appropriate Tickets

Handling and Assigning Issues to various Consultants

Handling Recruitment Process Manage and maintain Resource Tracker

Preparing Weekly Status Report (WSR)

Net Business Solutions

Designation: SAP SD Functional Consultant

Duration: 01st Oct 2013 to Sept 2014

Project Undertaken

Client : Medley Pharmaceuticals ltd.

Profile : Medley is a global pharmaceutical company operating since 1969 from Mumbai,

India. Since launch, the company consolidated its position with a strong

manufacturing and marketing infrastructure.

Role : Functional SAP SD Consultant

Configured Inter Company Billing as per Business Requirement

Configured Consignment Sale per Business Requirement

Coordinating with onsite SAP team for resolving the daily issues.

SAP SD Skill Set Exposure

Knowledge of OTC (Order to Cash)

Enterprise Structure: Define Enterprise Structure and Customizing SD Organizational Units

Master Data: Creating, Maintaining and Customizing Customer, Material and Different types of Master Data Like Customer Material Info Record

Sales Documents: Creating, Maintaining and Customizing Various Sales Documents like Inquiry, Quotation, Standard Order, Rush Order, Cash Sales, Item Proposal etc.

Shipping and Billing (Various Types of Billing)

Contracts and Agreements

Configuring and Customizing Item Category and Schedule Line Category

Pricing: Creating and maintaining Pricing Procedures by Defining Condition tables, Access Sequence, Condition Types, Condition Records and Assigning the Pricing Procedure to Sales Documents

Configuration Setting of Debit and Credit Memo, Credit Management,

Business Scenarios: Configuring Various Business Process Like ATP, Third party Sale Order, Free Goods, Material Listing, Exclusion, Material Determination, Consignment Sale, BOM,

Knowledge of Idoc’s LSMW, BAPI, and BDC

Tech Mahindra

Duration: 15th Mar 2011 to Sept 2013

Role : Customer Representative Associate

Maintaining the Call Quality with 100% C-Sat

Upgrade Customers Handset’s with latest Devices and Renew Contracts

Support and troubleshoot Customer’s Devices

Retaining the Customers who are looking to cancel their Contracts by creating need and benefit Selling


Duration: Jan 2002 to Dec 2010

Role : Team Leader

1)Manage a Team of 16 – 18 Representatives Update the representatives on their performance on weekly basis and make sure they are up to mark.

2)Extensively monitor calls and give associate feedbacks on their call quality applying CAGN approach (Customer Advocacy and Great Negotiation).

3)Ensure that the Quality targets are met according to the Clients expectations.

4)To conduct trainings and up-trainings for Agents who are under performing.

Team Computers

Duration: Feb 2001 to Dec 2001

Role : Customer Support Engineer

1)Service and troubleshoot Computers at Client Location. And keep a follow-up Plan

2)Was Residual Engineer at Clients Location where used to Take Daily Backups and maintain Servers and desktops.

Educational Qualification

B. Com : P.D. Lions College of Commerce and Economics (Mumbai University) Oct 2012 Pass Class

H.S.C : P.D. Lions College of Commerce and Economics – Year Mar 1993-94 Second Class (58.14%)

S.S.C. : Umedbhai Patel English School- Year Mar 1991-92 First Class (69.57%)

Other Skills

Proficient in MS-Excel, MS-Word, Windows OS,

Management U (Management Program for Managers)

Kaizen Trained

Team Player and Adoptable to different working Conditions

Excellent Communication and Managerial Skills

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