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Customer Service Manager

Location:
Hyderabad, Telangana, India
Posted:
August 31, 2017

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CURRICULUM VITAE

Personal Details

Name : Thotamalla Tennyson

Nationality : Indian

FIN No : F 2774073 K

Passport No : M7201797

Date of Birth : 18 August 1976

Marital Status : Married

Address : Blk 213, #05-31, Boon Lay Place, (S) 640213

Email Address : ac13v5@r.postjobfree.com

Mobile No : 90692545 / 81648145

Educational Qualification

Bachelor of Business Administration in Hotel / Restaurant Management

20 Dec 2005.

National Vocational Qualification in Food and Drink Service

Thames Valley University, NVQ Level 2

17 Apr 2000 (TVU London)

Diploma Certificate of Competency in Food & Beverage Services

Thames Valley University

31 Oct 1999 (Rex Commercial School, Singapore).

X th Class - 1992, St.Xavier's High School, Moosapet,R.R.Dist,A.P.India.

( BOARD OF SECONDARY EDUCATION )

VII th Class - 1988, St.Xavier's High School, Moosapet,R.R.Dist,A.P. India.

Technical Knowledge

Microsoft Office

Job Experiences

Fusion Xpress Pte Ltd Apr 2007 - Till date.

Singapore

Operational Manager

Quality control of food and prepare food

Ensure all outlets meet the safety requirements & cleanliness standard

Study market trend to increase company's market share

Training & assessment of co-workers

Manage operational expenses and manpower

Prepare standard operation procedures (SOPs)

Procurement, sourcing and coordination with suppliers, intermediaries and customers

Ensure individual outlet supervisors complete monthly reports and filings on a timely manner and accuracy of it

Planning of employee schedule for all outlets

Customer service (Cashiering/Taking Orders/Servings)

Stock Management (Ordering / Stock Take)

Hotel Manohar Apr 2003 –Oct 2005

India

Captain

To built up my career I joined this hotel

and working as a Captain and in-charge of Food & Beverage,

Outlet and Banquet and Services of Lodge and Supervising.

I was also assigned to take care of customer service job and

its my additional job.

Hotel Green Park Jan 2000 – Mar 2003

India

Senior Steward

I was working with staff and doing the service and

at the same time I was also assigned to supervisor the work

time to time specially Food & Beverage service

Hotel Royal Crowne Plaza – Trainee Oct 1998 – Nov 1999

Singapore

Trainee

Reference

Name: TEO JOANNE

Company: FISSION XPRESS PTE LTD

Contact: +65 93361776



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