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Desktop Support Systems

Location:
Pleasanton, California, United States
Posted:
August 31, 2017

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John Arneman

Interview Timing: anytime

*** ********* ******, #***

San Ramon CA 94582,

Start availability: Immediately

(925) *** ****

Summary:

Replaced Engineer Laptops and updated Dell Laptops for Windows 10 at Visa, Foster City, CA.

Used Remedy and similar system to maintain records for IT of User troubleshooting and system maintenance.

Installed SAP, SAS and other specialty software.

Was a temporary Operations (Call-In System Admin) for El Camino Hospital serving User networking problems and User question while maintaining back-ups.

Deployed and troubleshot Macintosh laptops for various Companies

Maintaining systems and printers on the networks and trouble calls.

Working for Hewlett Packard at Ericsson as Walk in Helpdesk support center dealing with Laptop, Desktop and Printers Issues in all capability of Hardware, Software and Virus issues.

Worked also with Macintosh Models for OS 10 for Ericson and Bank of the West.

Working at Applied Materials in the computer Depot prepping new laptops and Desktops for users.

Built a Cisco switch for ATT Data Center.

Worked at Lockheed-Martin Space System Sunnyvale, CA for desktop support, maintaining systems and building classified systems for Space Services Company.

Replaced Personal Computers, laptops and constructed Wow’s for Dignity Health Hospitals at Sequoia and at ST. Joseph’s Hospitals.

Lead technician’s team for refurbishing Desktop and Laptop systems for eBay/ PayPal involving Win7 systems upgrade from XP with profile transfer to new systems.

Replaced Desktop and Laptop units to improve productivity, increased performance of operations by transfer of profile from XP to Windows 7, and enabled e-mail operations.

Have worked with various version of MS Office and Outlook for troubleshooting and support.

Maintained Records of new and old systems when replacing 5000 Laptops and Desktops for leased systems.

Supported the Hewlett-Packard Core services maintaining Microsoft Servers at the Bay Data Centers.

Worked at Morgan Stanley Offices rebuilding and replacing Personal Computers and upgrading services for HP Computers

Education:

Associate Science, Cochise College, Fort Huachuca, AZ 2005

Unitek Completed Microsoft Certification Courses

Dell Certified Systems Expert Certification

Technical Skills:

Operating Systems: Windows 7, Windows XP/2000, Windows 10, MAC OS, Novell, Linux, Citrix

Software: MS Office Suites, Outlook, Firefox, Internet Explorer, Chrome, Norton’s Anti-viral, Ghost and Casper

Hardware: IBM Personal Computers, Dell Computers, Macintosh, Ipads and Blackberries.

Professional Experience: Desktop Support / Helpdesk

Visa, June 2016 to Present

Desktop support for Visa PYRAMID IT Consulting, Foster City, supporting end Users with Laptop and desktop problems.

Replacing Leased Dell Laptops and desktops with Windows 10 based systems.

Open Text Feb 2017 to May 2017

Desktop support for by ARES Staffing Solutions at San Mateo, CA supporting end Users deploying Laptop and desktop systems.

Bank of the West Jun 2015 – Apr 2016

Desktop support from KRG Technologies INC. at San Ramon, CA supporting end Users with Laptop Refreshing and desktop problems.

Maintaining systems and printers on the networks and trouble calls.

Also deploying new Systems for worn out ones.

El Camino Hospital Mar 2015 – Apr 2015

Replaced IT staffer during his operation at El Camino Hospital, Mountain View, CA by Pomeroy IT Staffing

Was a temporary Operations (Call-In System Admin) for El Camino Hospital serving User networking problems and User question while maintaining back-ups.

Ericsson Mar 2014 – Feb 2015

Working for Hewlett Packard at San Jose, CA as Walk in Helpdesk support center dealing with Laptop, Desktop and Printers Issues in all capability of Hardware, Software and Virus issues by Advantage Resourcing Advantage Resourcing.

Worked also with Macintosh Models for OS 10.

Maintained systems updates by Citrix ware.

Rebuilding and upgrading systems for damaged units.

Supported Ipads and mobile devices

Applied Materials Aug 2013 – Mar 2014

Working at Applied Materials Sunnyvale, CA in the computer Depot prepping new laptops and Desktops for users.

Working with Toshiba, Lenovo and Dell systems to cover all aspects of Business and Research.

Worked to maintain systems with the Citrix software for updates and fixes.

Work from TechSol4U

Dealt with out of State Salespeople on a Call-in basis for help.

ATT Data Center. Jun 2013 – Aug 2013

Building a Cisco switch for Advantage Technical Resourcing.

Building Racks system for improved speed and functioning.

Lockheed-Martin Space Jan 2013 – May 2013

Worked at Lockheed-Martin Space for KST Data/ Volt Technical System Sunnyvale, CA for desktop support, maintaining systems and building classified systems for Space Services Company.

Worked from remedy software on repair database ticketing.

Supported Blackberries for Contacts and emails.

Dignity Health Hospitals Apr 2012 – Jan 2013

Replaced Personal Computers, laptops and constructed Wow’s for Dell Computer / PFI Tech at Sequoia and at ST. Joseph’s Hospitals.

Set the configured Ipads for and Fijitsu Tablets for Surgical staff functions.

Built Computer work stations for nurses.

eBay/ PayPal May 2011 – Apr 2012

Lead technician’s team for refurbishing Desktop and Laptop systems for Dell Computer / Insight Global INC involving Win7 systems upgrade from XP with profile transfer to new systems.

Led four technicians from Insight Global to replace and remove old equipment.

Updated Users with Windows 7 and Microsoft Office 2010 replaced 5000 systems on site.

Replaced 5000 Desktop and Laptop units while maintaining records of all systems.

Amedisys Feb 2011 – Mar 2011

Desktop Support Team

Replaced Desktop and Laptop units to improve productivity, increased performance of operations by transfer of profile from XP to Windows 7, and enabled e-mail operations.

Lam Research Sep 2010 – Nov 2010

Desktop Support Team

Updated Laptops and desktop in San Jose, CA system to Windows 7 and replaced outdated equipment for users and back up User profiles to servers.

Santur Corporation Aug 2010 – Aug 2010

Desktop Support Team

Involved in Santur Corporation moves in Fremont, CA. Moved PC’s, Servers and Voice over Internet Protocol equipment into new building and reconfigured for operations.

Varian Medical Systems May 2010 – Jun 2010

Desktop Support Team

Updated Varian Medical Systems desktops, laptops to Windows 7, updated user software in Dell Desktops and Laptop of older systems by moving profiles to new build systems.

Checked software and outlook configurations and backup of user files.

Defense Depot Consolidation Apr 2010 – May 2010

Desktop Support Team

Supported the updating of computer systems at Tracy DDC facilities and replacement of old systems.

Replaced gateway with Dell Equipment for several hundred users and checked backbone services of networks.

Microsoft Oct 2009 – Apr 2010

Server Support Team

Supported the Hewlett-Packard Core services maintaining Microsoft Servers at the Bay Data Centers.

Upgraded Microsoft in house systems to Windows 7 and supported Server farms in San Jose, CA.

Replaced failed hardware on many servers.

US Army Reserve May 2009 – Oct 2009

Training for theater operations and basic military training in US and Korea.

Morgan Stanley Jan 2009 - Mar 2009

Server Support Team

Worked at Morgan Stanley Offices rebuilding and replacing Personal Computers and upgrading services for HP Computers

Frost & Sullivan May 2008 - Aug 2008

Server Support Team

System administrator and helpdesk tech for Frost & Sullivan in Mountain View California, Supported Dell, Macintosh and HP Printers

Lockheed Martin Missiles and Space Jan 2008 – Mar 2008

Desktop Support Team

Employed by KST DATA for support of Lockheed Martin Missiles and Space of desktop systems and printers maintained various Hewlett Packard printers for large user groups

Perot Systems Oct 2007 – Dec 2007

Desktop Support Team

Worked as a team member updating Lucille Packard Children Hospital in Palo Alto with improved networking and personal computers Rebuilt the WAN networks and installed new laptops (Tough books) and COWS (Computer Operated Workstations) to support Nursing operations.

US Navy May 2007 – Aug 2007

Desktop Support Team

Working as a system administrator assistant for US Navy at Meps San Jose.

Tending Legacy accounts and web applications for Navy Recruiters and supporting NMCI systems.

Also rebuilt the legacy dell systems for recruiting Command.

Northrup Grumman IT Server Support Team Feb 2007 – Apr 2007

Contracted employee to Northrup Grumman IT for personal computer support and systems administrations tech to support additional fielded systems.

Caretek Server Support Team Nov 2006 – Jan 2007

Replaced System Admin for Caretek in Redwood City.

Then solved User problems with applications, printers, passwords and accounts on the Caremark networks.

Tek Systems May 2006 – Oct 2006

Building and loading Sun Servers models, both small blade and rack systems for GE Services at Livermore.

BancTec Jan 2006 – Apr 2006

Systems Technician for Dell Computers.

Had been working with Windows XP and recovery of systems, information and repairing hardware problem for laptops, desktop and printers.

Were solved issues by ticket and dealt with Central Dispatch on calls for San Jose Area.

U. S. Army Reserve May 2001 – Jan 2006

Served on Funeral Honor Detail for the proper burial of honored Veterans and Service personnel.

Then Served in Operation Enduring Freedom in a military intelligence role supporting DOD in the Global war on Terror.

Attended the Combat life saving course and some Annual Training and Served several months in Korea.

RHI Consulting Feb 1996 – Mar 2001

Working in as a member of the Desktop Support Team supporting a multiple user environment also supported the conversion to Windows 2000.

Providing computers support for corporate users.

Was upgrading and Encrypting IBM Laptops to increase productivity also securing the data in case of loss.

Additional rebuilt HP Kayak’s and servers to upgraded performance, and help out help desk as needed, Updating systems to Dell Computers for desktop and portable computers.

Maintained support for software and hardware updates.

Contractor / Technician 1991 – 1995

Responsible for maintenance, overhauling and repair of Personal Computers (IBM, Mac, and Power PC’s) as either team leader or member dependent on contract.

Also repaired and preparation of peripherals and laser printers in various models.

Martin Marietta; Sunnyvale, CA 1990 – 1991

Responsible for upgrading Local Area Networks in fiber optics, Alarms, and Air conditioning systems.

Bendix FEC; NASA Ames Research Facility 1986 – 1990

In charge of building, testing and maintaining Local Area Networks in twisted pair, Ethernet, and fiber optics for NASA, setting up hubs, bridges, routers and switches.

Modified personal computers and workstations for Ethernet and token ring communications.

Also implemented Phone net systems for Macintosh computers and Novel for IBM.

Bendix FEC; Columbia, MD 1985 – 1986

Assumed responsibility for building and maintaining personal computers and workstations.

Was in charge of trouble-shooting system failures and adding peripherals to include Braille peripherals.

Helped to establish the documentation and trouble shooting for local area networks for Department of Defense, Fort Meade, MD.

U.S Army Sep 1977 – Dec 1985

Served as fire control crewman, computer repairman and installation technician for the United States Army.



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