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Project Manager

Châteauguay, Quebec, Canada
August 31, 2017

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Phone: 514 ***.****


Ola is a Business Analysis and Project Management professional, proficient in telecommunication, financial/banking, public sector requirements logistic and applications, adept in elicitation, analysis and documentation using both object and structured oriented analysis techniques. Expert in modeling complex business processes with ability to transfer technical knowledge to diverse stakeholders through effective communication mediums.

Possess practical experience and knowledgeable in all phases of the Software Development Life Cycle (SDLC), with proficiency in facilitating Joint Application Design Session (JAD), focus group. Familiar with testing methodologies, test plans, project estimation, project planning, business case development and implementation. Experience in change management and full scope of business analysis.

Ola is a fast paced learner and possess great research and analytical skills. One of his strengths is the ability for attention to granular detail without losing optics for the big picture. His delivery consistently measure up to expected quality level and map up to project goals and the overall corporate strategy and vision

Ola is a dedicated team player with impeccable interpersonal, communication skills. He is able to relate effectively with people and have the ability to simplify functional business complexities on project, through deliverables that cut across wide range of stakeholder from technical, non-technical and business categories. He has a proven track record of developing and maintaining long- term business relationships. Ola has experience working within small to large team. A great team worker with experience on how and when to utilize team effort in a project or operational environment. He has the ability to work independently, as a member of an integrated team, or a team lead.

Ola is recognized and respected for his integrity. Ola is described as approachable and recognized for the ability to solve problems, with a track record of consistently delivering tasks and meeting project goals to the satisfaction of the stakeholders

Ola is a member of the PMI, and he also engages in professional support activities of the organizations. He is also involved in other various charity and Volunteer activities like RCCG as a way of giving back to his community. In addition to leveraging PMI membership for professional career path guide, he also possesses highly relevant educational background and still engaged in more educational and professional certification pursuit that provides strong competency base for professional success as a Business Analyst and a Project Manager.


M.S Office Suite, MS Outlook

Joint Application Development (JAD)

Business Case Development

Defect and Configuration Management, Software Testing / UAT

Excellent Communications Skills With Varying Stakeholders

Software Development Life Cycle (SDLC) Methodologies (Waterfall, Agile-SCRUM, RUP, Iterative)

Enterprise Modeling using Tools, Power Designer, MS Visio,

Business Analysis

CRM Systems

Team player and Goal oriented

Project Management

Unified Modeling Language (UML)

Web System

Municipal and Government Systems

Business Process Improvement (BPI)

Financial Applications

Advanced Problem Solving skills

Multi- Tasking






PROJECT 1: GREAT WESTLIFE INSURANCE’S SALESFORCE CRM IMPLEMENTATION: The scope of this project was to deploy a new CRM solution to cater for the robust growth of the client base in Manitoba, Ontario, Montreal, and the web.

PROJECT 2: GREAT WESTLIFE INSURANCE’S SYSTEM GUI ENHANCEMENT: This project was initiated by stakeholders in the billing department to configure better screen and field layout leading to improved usability.

PROJECT 3: INVESTORS GROUP’S TRAINING UNIT PROCESS IMPROVEMENT /MODERNIZATION: The essence of this project was the modernization of the computer based training (CBT) process for client to fix some HTML bugs that causes the link to crash for some users.

PROJECT 4: SCOTIA BANK’S IMPLEMENTATION OF TSYS: This project was focused on implementation of TSYS in order to proactively and automatically refresh stored cardholder account data to help your merchants reduce declined transactions and increase customer retention.

PROJECT 5: INVESTORS GROUP’S CRM SYSTEM UPGRADE INITIATIVE: The scope of this project was the upgrade of Microsoft Dynamics CRM from version 4.0 to 2015.

PROJECT 6: SCOTIA BANK’S SALEFORCE CRM SYSTEM UPGRADE INITIATIVE: The scope of this project was the upgrade from Enterprise Web Services API Version 18.0 to Lightning Enterprise.

PROJECT 7: PRATT AND WHITNEY CANADA’S SALEFORCE CRM SYSTEM MIGRATION: The scope of this project was the migration from 2 Enterprise Web Services API Version 18.0 and 2 Siebel CRM systems to Lightning Enterprise. It involved data mapping of elements, data consolidation from 4 legacy CRM systems to one, to reduce cost at Pratt and Whitney Canada, and encourage unified sales

PROJECT 8: PRATT AND WHITNEY CANADA’S EMPLOYEE ONBOARDING INITIATIVE: The scope of this project was the creation of an onboarding program for new employees and managers.

Helping create, defining, and reviewing business objectives process, requirements, Project Statement of Work, Needs Statements Document, and Vision Scope.

Defining with appropriate stakeholder the “As is” or current state, and the “To be” future state business process maps, identifying inconsistencies by performing GAP analysis with processes, documenting them, clarifying and simplifying complex business processes.

Probing current flows and prepare use case all necessary documents.

Assisting the Project Team in preparing business cases including cost benefit analysis for proposed processes.

Working with the design team to create the design document.

Providing high level and detailed reports for all stages of each project that provide traceability throughout the projects.

Establishing the best approach for eliciting, analyzing, validating, and prioritizing requirements to ensure that the necessary information is captured from the relevant stakeholders to address the business needs.

Conducting requirements gathering workshops such as Brainstorming, JAD sessions, one- on -one client facing sessions with the business unit and customers, documented these requirements in project deliverables like statement of needs (SON), and Business Requirements Document.

Delivered CRM situation-specific business analysis interpretation, expert technical knowledge, testing approach / methods and advice to functional areas regarding CRM processes, system integration and data stewardship.

Supported the project manager and functional teams with documentation changes, project plan development, test plan development and change management duties for enhancements;

Lead JAD workshops and one on one interview sessions with both business and technical staff, to elicit and document business requirements, develop business and data process flows, develop strategies to address and validate requirements.

Facilitating requirements gathering sessions (JAD), including leading discussions, managing group dynamics, and maintaining group focus, to work towards achieving the stated goals of the session within the framework of the project objectives. Leading discussions with business partners to better understand the business environment, to determine potential impacts on the project scope and objectives, and to modify the requirements management plan, when required.

Creating User story, Product backlog, prioritization of requirements, Sprint backlog, Use Case, Use Case Diagrams, Business Rules, Data Catalog, User Interface Specifications.

Conducting business analysis and undertook quality assurance testing and helped streamline existing processes to improve efficiency.

Building, sustaining, and leveraging relationships with SMEs and other stakeholders within their area of immediate responsibility when gathering, validating, and approving requirements to establish a comfort level in managing relationships and understanding business needs and assurance that a quality result will be delivered.

Reviewing status of deliverables and recommending approval of the deliverables.

Defining and documenting Scoping Statements, Business Requirement document, Functional Specification document, test plan document, Service Level Agreements.

Analyzed, documented and validated business requirements from business users and functional specification requirements using interviews, document analysis, task and workflow analysis.

Developed requirements using critical evaluation techniques.

Documented process flows for current / proposed processed, workflows, and data flows.

Interfaced between business and technical teams and translated technical and business requirements.

Communicated with project managers, subject matter experts, end users and Senior Executive.

Performed analysis for projects with some impact on and risk to customer service or revenue generation.

Helping prepare data mapping and perform testing of applications.

Manipulated large data sets and demonstrated leadership and partnership skills by interacting with technology teams to solve problems and deliver solutions.

Conducting weighting criteria and RFI process to select the vendors.

Participating in regular status meetings (SCRUM) with the project team and regularly communicated the project performances to the project teams via e-mails, and formal presentations.

Participated in regression meetings to review regression impacts with other applications such as TSYS TS2. Got feedback on the impact of the enhancement to the customer statements, which became easier to read, ensured that customer benefits such as loyalty and rewards payments were reflected on the new statements.

Participating in the full development life-cycle, including requirements change requests, clarifications with developers and quality assurance analysts and guidance for business user acceptance testing (UAT).

Functioning with various teams across the organization and externally to plan and coordinate delivery efforts.

Contributing to Transformation strategies by developing a culture of continuous improvement and challenging the status quo while ensuring quality, cost and efficiency within processes are met using Lean Six Sigma methodologies and leveraging business leaders and customer insights.

Made recommendations for improvement of applications to programmers and software developers or engineers.

Communicated test progress, test results, and other relevant information to project stakeholders and management.

Developed, maintain and monitor a Risk Register to ensure risks are highlighted early with the appropriate mitigation plan to address the risk.



PROJECT 1: FIDO MODERNIZATION PROJECT: The scope of this project was the transformation of Fido Communication Network from 3G to LTE.

PROJECT 2: FIDO EXPANSION PROJECT: The scope of this project was the capacity expansion of Fido Communication Bandwidth.

PROJECT 3: KOODO MODERNIZATION PROJECT: The scope of this project was the transformation of Koodo Communication Network from 3G to LTE.

Set and continually managed project expectations with team members and other stakeholders.

Developed and delivered progress reports, proposals, requirements documentation, issue logs, action item registers, and presentations, as required.

Contributed to further best practices and tools for project execution and management.

Conducted project post mortems and create recommendation reports in order to identify best practices and lessons learned.

Worked on different projects such as customer rewards programs development projects, reporting system upgrade and Capital Market projects from Inception to Implementation.

Convened with stakeholders, systems owners, and end users to define business needs and systems goals.

Documented formal business requirements based on business and system needs.

Collaborated in the planning, design, development, testing and deployment of enhancements to existing applications.

Confirmed that testing activities allow applications to meet business requirements and systems goals, fulfill end-user requirements, and identify existing or potential issues..

Conducted RFI, RFQ, and RFP process to select eligible Vendors, packages and COTS solutions.

Created the Work Breakdown Structure and assigned Project Tasks, Activities, Deliverables and Milestones were met.

Managed project successfully and ensured project cohesiveness, Scheduling, Cost, Scope and Resourcing Management.

Facilitated requirements sessions like JAD sessions, and weekly checkpoint and status meetings and communicated information back to the project manager and entire project team

Ensured regular flow of information between the entire project team by means of M.S SharePoint for document library and collaboration, M.S outlook, formal and informal briefings sessions, memos, presentations and teleconferences.

Modeled process and workflows by means of UML diagrams like business use cases, system use cases activity diagrams, class diagrams and state chart diagrams.

Helped to prepare the BRD and regularly updated information on the BRD, and obtained stakeholder signoffs.

Lead the execution of process improvement, process re-engineering and new process design efforts ensuring alignment to the Business Transformation strategy.

Contributed to the creation of the Operational Excellence practice leveraging Lean Six Sigma methodologies and End to End Business Process management thinking.

Build the organizational Operational Excellence capability through the delivery of Lean Six Sigma tools and training.

Helped produced Test Cases and participated in UAT, obtained signoffs on test results, participated in training users, and staff on new application, involved in the Project Life Cycle (PLC) and Software Development Life Cycle (SDLC).

Undertook comprehensive testing of the application with the aid of Rational Functional Tester, Test Director, HP Quality Centre and Winn-Runner testing tools.

Supported the project manager to ensure that the project remained within timelines and that there was no scope creep, which would have negatively impacted the initiative.

Worked in consultation with the project team and business architects to develop artifacts as set down within the project timelines.

Participated in verification and review sessions with project team and business users as required.

Managed project scope, timeline, quality, goals and deliverables that support business goals in collaboration with senior management and stakeholders.

Established, maintained and monitored a Project Schedule and Cost Performance throughout the lifecycle of the project

Proactively managed changes in project scope. Change Management is a large part of the role.



PROJECT: NEW CRM(MICROSOFT DYNAMICS) SYSTEM DEVELOPMENT INITIATIVE: The scope of this project was the COTS Microsoft Dynamics CRM to boost qualitative customer experience.

Piloted regular Project Status Meetings with your customers.

Steered regular Executive Steering Meetings with your customers and internal Executive Sponsors

Coached, motivated, mentored and supervised project team members and contractors, and influence them to take proactive action and accountability for their assigned work

Built, developed, and nurtured any business relationships vital to the success of the project (internal and external)

Displayed proactive willingness to learn and understand software/hardware and the mechanics of their implementation and deployment.

Familiarized myself with the Credit Card business environment, business processes and financial applications such as TSYS, Murex, Vision Plus and PEGA.

Developed and documented business requirements in support of the strategic and operational project by the aid of MS Visio and Rational Rose modeling tools Worked with the SME to re-engineer the business processes.

Created and documented models, business process flow models, business services, data and information requirements using by (UML).

Assisted with the development and documentation of requirements to obtain support and consensus from the subject matter experts SMEs.

Participated in the design and review sessions of the key project deliverables using the Rational Unified Process (RUP) to ensure that technology solutions meet the identified business needs.

Assisted in the designing, management, execution, documentation, and resolution of discrepancies for user acceptance testing (UAT) and systems integration testing, using Win runner, Load tester, and Functional director testing tools.

Provided support for inventory management within their stores. Monitored and audited inventory management systems.

Evaluated store sale results, inventory positions and made recommendations to fulfill short- term gaps.

Trained users on new systems changes and enhancements and documented user procedures while managing customer profiles by means of Clear case, PVCS Tracker, and Clear quest.

Remained current on technical and professional information regarding areas of responsibility, and familiarized myself with Web environment, J2EE.

Advised the Sales department and management of relevant information regarding areas of responsibility as well as defining the BRD, RFQ RFP, RFI with the stakeholders.

Offered internal and external support with product and service and questions or concerns, as required and helped carry out client services with the client service personnel.

Performed JAD sessions with business users to document the “As is” business state, and the “To be” business target state, and gap analysis, adopted waterfall methodology for the SDLC.

Performed Workflow Analysis, designed manual and automated business processes and procedures of the different CRM, Billing and Accounting systems.

Measured the impact of the new application on business and documented user experience with the n-tier technology project.

Participated the UAT, and got signoffs on project documentation.




Documented business, functional and non-functional requirements, business process flow models, and screen mock-ups, Prototyping, Brainstorming, Interface and Document Analysis to gather requirements for development of the system.

Drafted UML diagrams like Business Use Cases, Activity diagrams using Rational Rose modeling aid. Prepared information system specification for the implementation teams.

Identified the relevant impact of the technology solutions on the business unit.

Performed UAT and regression testing to ensure initial functionality of the system had not been affected, with the aid of Win runner (HP), Rational Functional Tester (IBM).

Worked with the business and development personnel to define business architecture, identify actors and use cases, captured a common vocabulary, defined business rules, detail and refined use cases and other software requirements, created and collaborated UML design artifacts, executed and managed testing cycle.

Advised the departments and management of relevant information as appropriate by means of memos, status reports, presentations and e-mails.

Conducted Program Review of the Ministry’s Management and Information system

Modeled the corporate goals and values of Transformation and Operational Excellence and provide guidance to business units to further the understanding into the interdependencies of end to end process management, linkage of operational metrics to business process and focus on the key opportunities to drive productivity, quality and improved customer experience.

Developed effective relationships with key business unit leaders and leverage Organizational Change Management to identify, prioritize and execute on key process improvement opportunities.

Administered and coach a team to ensure work environment is respectful, challenging, rewarding and employees are maximized to their full potential while contributing to the achievement of the company’s goals.

Worked with the technical teams to boost system capacity, by means of Blade configuration, in other to support new applications.

Conducted interviews, focus groups and job shadowing with internal staff and stakeholders to better understand their challenges and captured their business processes.

Undertook strategic analysis and planning and potential solution analysis with key ministry and IT experts, provided regular project liaison and updates to the project team.

Ensured delivery of business requirements document is in the sufficient level of detail that accurately defines the business need within specified solution scope.

Performed Planning & oversight of UAT process to verify solutions ability to meet user needs.



PROJECT 1: ORANGE MONITORING PROJECT: The scope of this project was the Software development of a network monitoring application to boost network efficiency and qualitative customer experience.

PROJECT 2: NEW CRM SYSTEM DEVELOPMENT INITIATIVE: The scope of this project was the COTS Microsoft Dynamics CRM to boost qualitative customer experience.

Translated user requirements into functional specifications for use by IT technical staff including system design specifications encompassing process descriptions, configuration options, integration with student information system (SIS) data, systems and program logic and user interface.

Delivered CRM situation-specific business analysis interpretation, expert technical knowledge, testing approach / methods and advice to functional areas regarding CRM processes, system integration and data stewardship.

Supported the project manager and functional teams with documentation changes, project plan development, test plan development and change management duties for enhancements;

Lead JAD workshops and one on one interview sessions with both business and technical staff, to elicit and document business requirements, develop business and data process flows, develop strategies to address and validate requirements.

Initiated, developed and maintained relationships with functional subject matter experts and college management to verify requirements were understood and met by final solution including co-ordination of client approval of requirements.

Worked with management as well as functional and technical teams to identify, facilitate and resolve risks, issues, barriers to success, cross functional dependencies, tasks and prerequisites required for project success

Defined, implemented and delivered CRM system project working closely with project manager and developer within deliverable time frames.

Developed functional specifications for the developers as well as comprehensive test plans from user/ business requirements and the RFP.

Conducted end-user training.

Status reported to the stakeholders by means of status reports, e-mails, and presentations

Provided good analysis and offered concrete solutions to the team to resolve given systems conflicts and issues by means of UML diagrams. Utilized RUP to ensure that solutions meet the identified business needs.

Took initiatives to help identify and improve the system as a whole by conducting brainstorming and JAD sessions and subsequently working on the solutions and used Rational Clear Quest for smooth flow of information.

Maintained test files for the projects and carried out user acceptance, regression and unit testing and documented the results.

Helped create the BRD after gathering useful detailed requirements from the stakeholders, technical team and the end users of the system.

Ensured smooth transition into the training and deployment phases and conducted review meetings to ensure that there was consensus of all parties and obtained signoffs on project artifacts.


Scrum Master Certification. In View.

Advanced Certificate in Business Analysis and Software Modeling. 2016.

Topron Learning IIBA Endorsed Education Provider 2009.

Lean Six Sigma Black Belt. (4397871623722) 2015 - 2016.

Aveta Business Institute, USA.

Project Management Professional Certificate. (1296124) 2009.

Project Management Institute, USA.

Certificate in IT Business Analysis. 2006.

Inquestra Learning.

Bachelor’s Degree, Civil Engineering. 1999 – 2005.

University of Lagos, Nigeria.

Higher National Diploma, Civil Engineering- Structures. 1999 – 2001.

Yaba College of Technology, Lagos Nigeria.


Best performer Improvtek Consulting Inc. Canada Q3 and Q4 2015.

Certificate of Recognition for Volunteer RCCG Church 2009.

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