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Sr.ex.cust care

Location:
Vasai, Maharashtra, India
Salary:
As per company's rules
Posted:
August 31, 2017

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RESUME

NAME :- SUNITA V. ROKADE

ADDRESS :- EC-40/A/102, SHIVKALA C.H.S.LTD.

EVERSHINE CITY VASAI (E), DIST – THANE – 401209

MOB NO :- 927*******

EMAIL ID :- ac13u7@r.postjobfree.com

DATE OF BIRTH :- 10/03/1973

MARITAL STATUS :- MARRIED

LANGUAGES KNOWN :- HINDI, ENGLISH,MARATHI

EDUCATIONAL QUALIFICATION :- GRADUATE (B.A.)

PROFESSIONAL QUALIFICATION :- DIPLOMA IN COMPUTERS FROM APTECH

WORKING EXPERIENCE :-

1. WORKED WITH RELIANCE BPO AT NAVI MUMBAI FROM 09/12/2006 TO 16/05/2007 AS A CSE (VOICE PROCESS – RIM)

2. WORKED WITH INTELENET GLOBAL SERVICES PVT.LTD AT GOREGAON FROM 27/01/2009 TO 30/04/2010 AS A CSE(VOICE PROCESS – VODAFONE)

3. WORKED WITH SITEL INDIA AT ANDHERI SAKINAKA FROM 19/09/2010 TO 01/12/2011 AS A CSE(VOICE PROCESS) -HDFC LIFE INSURANCE OUT BOUND PROCESS HANDLING CALLS RESOLVE QURIES ON PHONE.

PROCESS-ICICI LOMBARD GENERAL INSURANCE(MOTOR ) DOING ONLINE RENEWAL OF MOTOR VEHICAL INSURANCE.

4. WORKED WITH TECHNOCRATS PLASMA SYSTEM P.LTD.AT VASAI AS A SERVICE CO-ORDINATOR FROM 16/09/2013 TO 18/02/2014- HANDLING CALLS, FOLLOW UP OF PAYMENT,MAKING INVOICE & P.O. MONTHLY SUMMARY REPORTS,CO ORDINATE WITH MAINTANCE ENGINEERS FOR THE QUERIES OF CUSTOMERS.DAILY UPDATE TO M.D. THROUGH SENDING MAILS

5. WORKED WITH GLOW & GROW SERVICES P.LTD. POSITION AS A SR.EXECUTIVE -SALES & OPERATION AT KAPURBAWADI THANE - HANDLING ENQUIRY CALLS, GENERATE LEADS ON CALLS, FOLLOW UP WITH THERAPIST, GOOGLE SEARCH THROUGH LEADS GENERATE ASSIGNMENTS OF THERSPIST, PAYMENT COLLECTION DETAILS FROM JAN-2017 TO MAY -2017

LAST DRAWN SALARY 2,40,000 P.A. SUNITA V ROKADE



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