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Customer Service Representative

West Salem, Illinois, 62476, United States
August 31, 2017

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Karel Pixley

***** * *** **

West Salem, IL *****

618-***-**** or


To the company looking for an honest, hard-working, detail-oriented person with over 26 years of excellent customer service experience, I am looking for you. My focus is on your customer and creating a welcoming environment for all, even in difficult situations.

Mt Carmel Public Utility Co

316 N Market St

Mt Carmel IL 62863


position: first cashier/customer service representative

1. accurate posting of payments at counter and mail, balance drawer, prepare deposit

2. explain bill & work with customer for payment arrangements and service orders

3. worked one on one with customers to enhance relations, make follow-up calls to ensure satisfaction

4. process penalties and delinquent notices

5. review/upkeep office supplies

Began 6/2005 to current

Dr Frank Gruber Orthodontics

1106 N East St

Olney, IL 62450


position: insurance secretary

1. verified and filed insurance

2. scheduled appointments and prepared payment coupons

3. prepare letters and dictation

4. kept computer backup current

Began 10/2000 to 6/2005

WilliamsonCounty Animal Hospital

1126 Murfreesboro Rd

Franklin, TN 37064


position: first cashier/customer service representative

1. made paperwork ready for doctor and patient for services requested

2. accurately entered charges and post payments for accounts

3. balanced end of day and prepared deposit

4. processed reminder postcards

Began 10/1990 to 6/1996

Graduated Wabash Valley College, Associates in Arts degree

In between these positions, I helped on the family dairy farm, milking cows, cleaning equipment, feeding, etc until the dairy ended (we sold milk to Prairie Farms Dairy). I have also worked for local veterinarians in small and large animal practices.

I am looking for a company with whom we can grow together. I can approach any situation in a matter-of-fact way to get the job done accurately, efficiently and as quickly as possible. I have completed all tasks given to me, some with but most without direct supervision. I have the skills and the experience and am eager to accept a responsible and stable position that will provide opportunity for growth and advancement for me and the company I represent. I have been proven to be dependable and trustworthy and I believe in earning an honest paycheck.

I take meticulous care in posting payments and keeping detailed information to customer's accounts; kept correspondence concise and clear; am prompt in work-related tasks as well as being on time to the job. An employer needs to know their employee is interested and cares for the job at hand, that comes from a strong work ethic. This also lends to the power of being diligent and able to follow-through with commitments and assignments. I have learned that the key to good communication is the art of listening well and responding to the situation and not to the emotion. My experiences with the public as well as professionals in the tri-state area has taught me that showing kindness and treating everyone with dignity and respect nets positive results, and people know my word is trustworthy.

I believe the art of conversation has been gravely overlooked and customers need to know I care for them.


Debra Beal

previous office manager

Mt Carmel IL


Sharon McCrickard

previously worked for pet sitting

Franklin, TN


Laura Rice

friend met while we were nannies

Salt Lake City, UT


Joan Maupin

met while working in TN

Ft Myers FL


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